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Windows 7: Error: Windows not genuine - may be victim of software counterfeiting

18 Aug 2014   #1

Windows 7 Home Premium 64bit
 
 
Error: Windows not genuine - may be victim of software counterfeiting

Hi,
I currently have Windows 7 Home Premium x64, which was installed on my Lenovo T520 when I purchased it. I've had no issues with it over the past few years, but recently started getting the "Windows Not Genuine" error when I start up my system.

I use McAfee Total Protection, but I also use CCleaner, and have Malwarebytes Anti-Malware software installed (not sure if one of these caused the issue?).

I have no idea how to fix this, so any help would be greatly appreciated!

Thank you

Code:
 
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
 
Validation Code: 50
Cached Online Validation Code: 0xc004c4a8
Windows Product Key: *****-*****-F7TMW-T4G29-MJ6VH
Windows Product Key Hash: abW2a9SAkWD5Jb5Old5NYdMPHxE=
Windows Product ID: 00359-OEM-9824766-39102
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {0AB95153-93C3-4402-B71E-05682049596E}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.140303-2144
TTS Error: T:20140722212324792-
Validation Diagnostic: 
Resolution Status: N/A
 
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
 
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
 
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
 
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
 
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
 
File Scan Data-->
 
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{0AB95153-93C3-4402-B71E-05682049596E}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-MJ6VH</PKey><PID>00359-OEM-9824766-39102</PID><PIDType>8</PIDType><SID>S-1-5-21-2144570699-415789878-3261371607</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>4239CTO</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>8AET56WW (1.36 )</Version><SMBIOSVersion major="2" minor="6"/><Date>20111206000000.000000+000</Date></BIOS><HWID>BF8E3607018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>TP-8A   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
 
Spsys.log Content: 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
 
Licensing Data-->
Software licensing service version: 6.1.7601.17514
 
Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
Activation ID: 5e017a8a-f3f9-4167-b1bd-ba3e236a4d8f
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00196-247-639102-02-1033-7601.0000-2052014
Installation ID: 015081785792049601447410572700959391666580671540994601
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: MJ6VH
License Status: Notification
Notification Reason: 0xC004F200 (non-genuine).
Remaining Windows rearm count: 5
Trusted time: 7/27/2014 8:43:23 PM
 
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C4A8
HealthStatus: 0x0000000000000000
Event Time Stamp: 7:22:2014 21:24
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
 
 
HWID Data-->
HWID Hash Current: MgAAAAEAAQABAAIAAAACAAAAAwABAAEAonZk/A/VfEEkLS4HdiWETXojsqk829a9LnM=
 
OEM Activation 1.0 Data-->
N/A
 
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name           OEMID Value     OEMTableID Value
  APIC                                    LENOVO                               TP-8A   
  FACP                                   LENOVO                               TP-8A   
  HPET                                    LENOVO                               TP-8A   
  MCFG                                 LENOVO                               TP-8A   
  SLIC                                      LENOVO                               TP-8A   
  SSDT                                    LENOVO                               TP-SSDT2
  SSDT                                    LENOVO                               TP-SSDT2
  SSDT                                    LENOVO                               TP-SSDT2
  ECDT                                    LENOVO                               TP-8A   
  ASF!                                     LENOVO                               TP-8A   
  TCPA                                   PTL                         LENOVO
  SSDT                                    LENOVO                               TP-SSDT2
  SSDT                                    LENOVO                               TP-SSDT2
  UEFI                                     LENOVO                               TP-8A   
  UEFI                                     LENOVO                               TP-8A   
  UEFI                                     LENOVO                               TP-8A



My System SpecsSystem Spec
.

19 Aug 2014   #2

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

You've had a Trusted Store Tamper - TTS Error: T:20140722212324792- which has broken the licensing.


Please first try recreating Licensing Store.

Recreate the Licensing Store
Go to Start > All Programs > Accessories
Right-Click on Command Prompt and select Run as Administrator - accept the UAC prompt
Run the following commands in the Command Prompt window, using the Enter key at the end of each

net stop sppsvc
(wait until the service has stopped before entering the following lines)

CD %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
REN tokens.dat tokens.bar
net start sppsvc
slui.exe

After a couple of seconds the Windows Activation dialog will appear.
You may be asked to re-activate and/or re-enter your product key, or Activation may occur automatically.
If you are asked for your Key, use the one on the COA sticker on the machine's case

Reboot and Post back with a new MGADiag report.

(Note: the Line 'CD %win......\SoftwareProtectionPlatform' is all on one line - it may be broken in the Forum listing)
My System SpecsSystem Spec
19 Aug 2014   #3

Windows 7 Home Premium 64bit
 
 

Thanks NoelDP. I entered all of the prompts as you outlined. I was prompted to validate Windows (didn't have to enter key), and was told that Windows was genuine, but I'm not sure that it actually worked. I've rebooted twice now. I'm not getting any errors at start up, but my background is still black and certain features seem to be disabled.

Here's the new report.

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-F7TMW-T4G29-MJ6VH
Windows Product Key Hash: abW2a9SAkWD5Jb5Old5NYdMPHxE=
Windows Product ID: 00359-OEM-9824766-39102
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {0AB95153-93C3-4402-B71E-05682049596E}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.140303-2144
TTS Error: T:20140722212324792-
Validation Diagnostic: 
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{0AB95153-93C3-4402-B71E-05682049596E}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-MJ6VH</PKey><PID>00359-OEM-9824766-39102</PID><PIDType>8</PIDType><SID>S-1-5-21-2144570699-415789878-3261371607</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>4239CTO</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>8AET56WW (1.36 )</Version><SMBIOSVersion major="2" minor="6"/><Date>20111206000000.000000+000</Date></BIOS><HWID>BF8E3607018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>TP-8A   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
Spsys.log Content: U1BMRwEAAAAAAQAACAAAANcxAAAAAAAAYWECAID6//96r6oUHabPAWbXGpOihAOpMHzDmWxsjurBlooWcTrkwVYQZ/dj2iPRb5fSOuNrchMc9psdAF66QTOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAx4dZsxs/sxaQSZh6DCEuBHOL2B8UospyxZUyRuhsNNQGhF3Cbwu5XhmPRB9B7DEdIzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgM
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
Activation ID: 5e017a8a-f3f9-4167-b1bd-ba3e236a4d8f
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00196-247-639102-02-1033-7601.0000-2052014
Installation ID: 001184968836333994316741247270494454623513795334962531
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: MJ6VH
License Status: Licensed
Remaining Windows rearm count: 5
Trusted time: 8/19/2014 7:14:29 PM
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 8:19:2014 19:05
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

HWID Data-->
HWID Hash Current: MgAAAAEAAQABAAIAAAACAAAAAwABAAEAonZk/A/VfEEkLXYlLgeETXojsqk829a9LnM=
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name OEMID Value OEMTableID Value
  APIC   LENOVO  TP-8A   
  FACP   LENOVO  TP-8A   
  HPET   LENOVO  TP-8A   
  MCFG   LENOVO  TP-8A   
  SLIC   LENOVO  TP-8A   
  SSDT   LENOVO  TP-SSDT2
  SSDT   LENOVO  TP-SSDT2
  SSDT   LENOVO  TP-SSDT2
  ECDT   LENOVO  TP-8A   
  ASF!   LENOVO  TP-8A   
  TCPA   PTL  LENOVO
  SSDT   LENOVO  TP-SSDT2
  SSDT   LENOVO  TP-SSDT2
  UEFI   LENOVO  TP-8A   
  UEFI   LENOVO  TP-8A   
  UEFI   LENOVO  TP-8A
My System SpecsSystem Spec
.


20 Aug 2014   #4

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

The background will remain black until you reset it yourself using the Personalize options on the dektop.

The report reads fine now - you aren't getting restricted access because of WGA. If you're having problems with something, then it's for other reasons - possibly corruption.

What exact problems are you having?
My System SpecsSystem Spec
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 Error: Windows not genuine - may be victim of software counterfeiting




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