Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Windows cannot update - Error 80073712

19 Aug 2014   #1
highplaiins

Windows 7 Professional 32 bit
 
 
Windows cannot update - Error 80073712

My Win 7 PC kept re-installing the same updates over and over. When I looked at the update history, it looked like several updates failed, and then a few days later the five new updates (they came after the ones that failed) started reinstalling themselves over and over. I tried several troubleshooting steps found on various message boards (including all steps at the following: Unable to install updates in Windows Vista, Windows 7, Windows Server 2008 and Windows Server 2008 R2) , and now I can't even see my update history any more.

When I go to Windows update, it still gives error 80073712.

Ran SURT - prompted me to install Hotfix KB 947821, which I did.

sfc /scannow -- Windows Resource Protection could not perform the requested operation

Can't get sfc to run in safe mode either.

I tried repair install of W7SP1 from disk, but it gets to the step where it tries to download updates and then fails saying it needs to download updates and cannot.

Can anyone help me?


My System SpecsSystem Spec
.
19 Aug 2014   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

First time I've ever seen that error in a CheckSUR log!...
Code:
Checking Component Store
(f) CSI Missing Root Key 0x00000002 HKLM\Components\CanonicalData\Deployments
I need to have a look at your COMPONENTS registry hive

Please copy the C:\Windows\System32\config\COMPONENTS file (no extension) to your desktop and then compress it - upload the compressed file to your favoured fileshare site (preferably Dropbox or OneDrive) and post a link.
My System SpecsSystem Spec
19 Aug 2014   #3
highplaiins

Windows 7 Professional 32 bit
 
 
Components zip

Thanks very much for being willing to help. Here is a link to a dropbox with the components file in it. https://www.dropbox.com/s/kb78rhu6vj...components.zip
My System SpecsSystem Spec
.

19 Aug 2014   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Bad news, I'm afraid - the hive is totally corrupt, and there's nothing I can do with it.

Have you tried a System Restore back to a point where Windows Update was working?
My System SpecsSystem Spec
19 Aug 2014   #5
highplaiins

Windows 7 Professional 32 bit
 
 

I was going to try to do a restore, but for some reason I can't see any restore points prior to the problems -- I even tried clicking "show more dates" but there is nothing listed. Is there a maximum number of restore points? Because the particular set of updates that kept re-installing created a restore point each time, but I can't even see any earlier than about a week ago.
My System SpecsSystem Spec
19 Aug 2014   #6
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

It may be that whatever corrupted the hive also corrupted System Restore, so the system reset that.

A repair install is now your best option - see the instructions here... Repair Install
My System SpecsSystem Spec
19 Aug 2014   #7
highplaiins

Windows 7 Professional 32 bit
 
 

Thanks very much for trying to help. I appreciate it. I've tried to do a repair install (created the install disk, launched from within Windows, etc.) but at some point it seems to be trying to download updates and fails, so I think I may have to just do a clean install.
My System SpecsSystem Spec
20 Aug 2014   #8
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Sounds like it
Sometimes the corruption is just too deep for the Repair to function properly, so at least it backs out gracefully (unlike XP!)

Good luck with it!
My System SpecsSystem Spec
Reply

 Windows cannot update - Error 80073712




Thread Tools




Similar help and support threads
Thread Forum
Windows Update Error 80073712
I know this is a PC forum, but I am at a loss other than calling Microsoft for this update problem that has been ongoing for almost a year now, so I'm hoping you can help. This 2008 R2 SP1 server fails to install any updates anymore. It used to be hit or miss, some would install and others...
Windows Updates & Activation
Windows Update error 80073712
Windows 7 Ultimate 64 SP1 I’m getting Windows Update error 80073712 I ran the System Update Readiness Tool…did not fix the problem I ran the Windows Update Diagnostic…did not fix the problem I ran the Microsoft MrFixIt…It says it found the problem and fixed it but when I check I still have the...
Windows Updates & Activation
Windows Update error 80073712
Hi, When I try to manually run Windows Update I get the following error: Windows Could not search for new updates (Screenshot attached). I have Update set to run each night, the same three updates run, two install and one fails. (screenshot attached) I have downloaded and run the SURT for...
Windows Updates & Activation
Windows Update Issue - Error 80073712 will not update
Hi, I am having some issues with my windows update. It will not update at all. I am also unable to update my internet explorer. Any help is appreciated. Please see attached logs and below code Thanks Regards
Windows Updates & Activation
Windows Update Self-update Fail Error 80073712
I have an Acer Aspire Ethos laptop running Windows 7 Ultimate x64. SP1 is installed according to system properties (came installed). Windows update was working fine until maybe June or May of this year. I have tried a number of hotfixes, several microsoft fixit (automatic normal and...
Windows Updates & Activation
Windows Update error 80073712 - how to fix...
I get the following message when I try to run windows Update: "Install new Windows Update software" When I hit install now, i get error 80073712 Upon running Windows Update readiness tool checksur.log shows 6 unfixed errors... I have tried resetting the WU system, to no avail.....
Windows Updates & Activation


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd

All times are GMT -5. The time now is 04:50.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App