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Windows 7: After trying to uninstall IE 11 I cannot reinstall IE at all

21 Sep 2014   #21
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I think I finally got all of the right files!

I've uploaded a file - inuaa.zip - to my OneDrive at Noel's OneDrive
Please download and save it.
Right-click on the downloaded file, and select Extract all…
Extract to the default location - which will create a new folder inuaa in the same place.
Open this folder - there should be one folders inside it (Packages)

Copy the content of the Packages folder to the folder
C:\Windows\Temp\CheckSur\Servicing\Packages

Now run the CheckSUR tool again (it may take a while)

Post the new CheckSUR.log file, and the CheckSUR.persist.log file.


My System SpecsSystem Spec
.
25 Sep 2014   #22
ineu

Windows 7 32 bit, SP-1
 
 

Hi Noel,

I am sorry to give you such a hard nut to crack (doesn't it confirm my point that there are some strange issues if such an important tool like IE cannot be easily repaired or re-installed ?). I will await your further advice. Thank you very much anyway.
My System SpecsSystem Spec
25 Sep 2014   #23
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Did you see my last post?
My System SpecsSystem Spec
.

26 Sep 2014   #24
ineu

Windows 7 32 bit, SP-1
 
 

Hi Noel,

actually there was no post when I checked it and sent you my last message. after you asking whether I saw your last post, only then it appeared and seemed to have been posted 3 days earlier, very strange.

Anyway, I did what you advised and the persistent log file seems to indicate that there is no more problem.
My System SpecsSystem Spec
26 Sep 2014   #25
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

CheckSUR is happy, at least - what happens with Windows Update now?
Do a Check for Updates, and attempt to install only the oldest found update - what error message do you get (if any)?
My System SpecsSystem Spec
26 Sep 2014   #26
ineu

Windows 7 32 bit, SP-1
 
 

There were 4 updates, 2 of which failed, but after a while they all worked. IE 11 is in the list of "updates", but it still does not work. It does not show on the desktop or in the start menu. If I try to open iexplore.exe it only opens an empty page without any menus or buttons. Shall I uninstall IE 11 and try to reinstall it?
My System SpecsSystem Spec
26 Sep 2014   #27
ineu

Windows 7 32 bit, SP-1
 
 

I tried to run the manual IE 11 installation, but could not do it, because it says a more recent version was found on my computer. I tried to "uninstall" IE 11 in Windows Update, but it fails. I tried to turn IE 11 off, but this also fails.

In summary, while the CBS does not indicate any problems any longer, I still am totally unable to get IE working.
My System SpecsSystem Spec
26 Sep 2014   #28
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

There may still be residuals - but the next step may be a little more drastic.

Please run a full SFC and CheckSUR again, and post the logs - I'll see if anything hits me before we think about attempting to uninstall IE11
My System SpecsSystem Spec
29 Sep 2014   #29
ineu

Windows 7 32 bit, SP-1
 
 

Hi Noel,

I did as advised and there seems to be no further error.
My System SpecsSystem Spec
30 Sep 2014   #30
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

There's no CBS.log in there? - please copy the CBS.log file to you desktop and zip it, and upload it.
My System SpecsSystem Spec
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 After trying to uninstall IE 11 I cannot reinstall IE at all




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