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Windows 7: After trying to uninstall IE 11 I cannot reinstall IE at all


19 Aug 2014   #1

Windows 7 32 bit, SP-1
 
 
After trying to uninstall IE 11 I cannot reinstall IE at all

This seems to be an old problem, but I did not find any new posts.

I am running Windows 7 SP1 on a Toshiba Portege Laptop. I had IE 11 running and except for sometimes crashing and reloading I could live with it. A few days ago I had problems to get into the Internet Options settings and IE did not work well any more. I tried to uninstall and reinstall it. It was listed as a Windows update and I had it uninstalled. Now I always get the message that I cannot install IE, because a newer version is already installed. I tried almost everything I found, including trying to delete any trace via elevated command prompt and I even deleted the Internet Explorer folders under Program Files and in my user Microsoft/Internet Explorer folders. I tried some hotfixes, but nothing works.

Unless somebody can help me Microsoft has made it successfully impossible for me to continue using their browser and I may have to use Firefox in future instead.

Microsoft does a terrible job with IE, the worst job ever.


My System SpecsSystem Spec
.

19 Aug 2014   #2

Win-7 Home Prem 64-bit 7601 Free SP1
 
 

Hi and welcome to SevenForums,
Have you used system restore to an earlier time before your started manually deleting ie's folders......
http://www.sevenforums.com/tutorials/3413-repair-install.html
My System SpecsSystem Spec
20 Aug 2014   #3

Windows 7 32 bit, SP-1
 
 

Thank you for your reply. Yes, I did and nothing happened, except for many updates I had to re-run.

I used today the elevated command prompt and did sfc /scannow showing many issues, but saying they were resolved. After restarting, the problem still is the same.
My System SpecsSystem Spec
.


20 Aug 2014   #4

Windows 7 32 bit, SP-1
 
 

I ran a start up repair and now windows update at least shows me that IE 11 is available as an update. However, I still cannot install it and receive the error message 9C48
My System SpecsSystem Spec
20 Aug 2014   #5

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Please follow the Windows Update Posting Instructions and post the requested data
If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)
My System SpecsSystem Spec
22 Aug 2014   #6

Windows 7 32 bit, SP-1
 
 

1) I ran the SURT tool and it was doing something for a very long time before the window said that the installation had completed. However, I do not notice that anything was installed at all.

2) I ran sfc /scannow and it sowed no problems.

3) The error code that I always get when I try to install IE 11 through windows update is 9C48

4) I have attached the CBS file.


Attached Files
File Type: zip CBS.zip (4.64 MB, 1 views)
My System SpecsSystem Spec
22 Aug 2014   #7

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

It seems you ran the CheckSUR tool a second time for good measure - it managed to fix a few things first time around, but hadn't completed the second run (which wouldn't have done anything useful anyhow) when you coped the folder out.

Here's the errors found on the first run,
Code:
Unavailable repair files:
 servicing\packages\Package_1_for_KB2522422~31bf3856ad364e35~x86~~6.1.1.0.mum
 servicing\packages\Package_1_for_KB2598845~31bf3856ad364e35~x86~~6.1.1.0.mum
 servicing\packages\Package_1_for_KB2800095~31bf3856ad364e35~x86~~6.1.1.0.mum
 servicing\packages\Package_1_for_KB2909921~31bf3856ad364e35~x86~~9.4.1.0.mum
 servicing\packages\Package_1_for_KB2952664~31bf3856ad364e35~x86~~6.1.1.3.mum
 servicing\packages\Package_1_for_KB2952664~31bf3856ad364e35~x86~~6.1.2.1.mum
 servicing\packages\Package_1_for_KB2952664~31bf3856ad364e35~x86~~6.1.2.3.mum
 servicing\packages\Package_2_for_KB2909921~31bf3856ad364e35~x86~~9.4.1.0.mum
 servicing\packages\Package_37_for_KB2633952~31bf3856ad364e35~x86~~6.1.1.0.mum
 servicing\packages\Package_38_for_KB2633952~31bf3856ad364e35~x86~~6.1.1.0.mum
 servicing\packages\Package_38_for_KB2929437~31bf3856ad364e35~x86~~11.2.1.0.mum
 servicing\packages\Package_3_for_KB2952664~31bf3856ad364e35~x86~~6.1.1.3.mum
 servicing\packages\Package_3_for_KB2952664~31bf3856ad364e35~x86~~6.1.2.1.mum
 servicing\packages\Package_3_for_KB2952664~31bf3856ad364e35~x86~~6.1.2.3.mum
 servicing\packages\Package_3_for_KB2957689~31bf3856ad364e35~x86~~11.2.1.0.mum
 servicing\packages\Package_3_for_KB2962872~31bf3856ad364e35~x86~~11.2.1.0.mum
 servicing\packages\Package_for_KB2522422_SP1~31bf3856ad364e35~x86~~6.1.1.0.mum
 servicing\packages\Package_for_KB2522422~31bf3856ad364e35~x86~~6.1.1.0.mum
 servicing\packages\Package_for_KB2598845_SP1~31bf3856ad364e35~x86~~6.1.1.0.mum
 servicing\packages\Package_for_KB2598845~31bf3856ad364e35~x86~~6.1.1.0.mum
 servicing\packages\Package_for_KB2633952_SP1~31bf3856ad364e35~x86~~6.1.1.0.mum
 servicing\packages\Package_for_KB2633952~31bf3856ad364e35~x86~~6.1.1.0.mum
 servicing\packages\Package_for_KB2800095_SP1~31bf3856ad364e35~x86~~6.1.1.0.mum
 servicing\packages\Package_for_KB2800095~31bf3856ad364e35~x86~~6.1.1.0.mum
 servicing\packages\Package_for_KB2909921_RTM~31bf3856ad364e35~x86~~9.4.1.0.mum
 servicing\packages\Package_for_KB2909921~31bf3856ad364e35~x86~~9.4.1.0.mum
 servicing\packages\Package_for_KB2952664_SP1~31bf3856ad364e35~x86~~6.1.1.3.mum
 servicing\packages\Package_for_KB2952664_SP1~31bf3856ad364e35~x86~~6.1.2.1.mum
 servicing\packages\Package_for_KB2952664_SP1~31bf3856ad364e35~x86~~6.1.2.3.mum
 servicing\packages\Package_for_KB2952664~31bf3856ad364e35~x86~~6.1.1.3.mum
 servicing\packages\Package_for_KB2952664~31bf3856ad364e35~x86~~6.1.2.1.mum
 servicing\packages\Package_for_KB2952664~31bf3856ad364e35~x86~~6.1.2.3.mum
 servicing\packages\Package_1_for_KB2522422~31bf3856ad364e35~x86~~6.1.1.0.cat
 servicing\packages\Package_1_for_KB2598845~31bf3856ad364e35~x86~~6.1.1.0.cat
 servicing\packages\Package_1_for_KB2800095~31bf3856ad364e35~x86~~6.1.1.0.cat
 servicing\packages\Package_1_for_KB2909921~31bf3856ad364e35~x86~~9.4.1.0.cat
 servicing\packages\Package_1_for_KB2952664~31bf3856ad364e35~x86~~6.1.1.3.cat
 servicing\packages\Package_1_for_KB2952664~31bf3856ad364e35~x86~~6.1.2.1.cat
 servicing\packages\Package_1_for_KB2952664~31bf3856ad364e35~x86~~6.1.2.3.cat
 servicing\packages\Package_2_for_KB2909921~31bf3856ad364e35~x86~~9.4.1.0.cat
 servicing\packages\Package_37_for_KB2633952~31bf3856ad364e35~x86~~6.1.1.0.cat
 servicing\packages\Package_38_for_KB2633952~31bf3856ad364e35~x86~~6.1.1.0.cat
 servicing\packages\Package_38_for_KB2929437~31bf3856ad364e35~x86~~11.2.1.0.cat
 servicing\packages\Package_3_for_KB2952664~31bf3856ad364e35~x86~~6.1.1.3.cat
 servicing\packages\Package_3_for_KB2952664~31bf3856ad364e35~x86~~6.1.2.1.cat
 servicing\packages\Package_3_for_KB2952664~31bf3856ad364e35~x86~~6.1.2.3.cat
 servicing\packages\Package_3_for_KB2957689~31bf3856ad364e35~x86~~11.2.1.0.cat
 servicing\packages\Package_3_for_KB2962872~31bf3856ad364e35~x86~~11.2.1.0.cat
 servicing\packages\Package_for_KB2522422_SP1~31bf3856ad364e35~x86~~6.1.1.0.cat
 servicing\packages\Package_for_KB2522422~31bf3856ad364e35~x86~~6.1.1.0.cat
 servicing\packages\Package_for_KB2598845_SP1~31bf3856ad364e35~x86~~6.1.1.0.cat
 servicing\packages\Package_for_KB2598845~31bf3856ad364e35~x86~~6.1.1.0.cat
 servicing\packages\Package_for_KB2633952_SP1~31bf3856ad364e35~x86~~6.1.1.0.cat
 servicing\packages\Package_for_KB2633952~31bf3856ad364e35~x86~~6.1.1.0.cat
 servicing\packages\Package_for_KB2800095_SP1~31bf3856ad364e35~x86~~6.1.1.0.cat
 servicing\packages\Package_for_KB2800095~31bf3856ad364e35~x86~~6.1.1.0.cat
 servicing\packages\Package_for_KB2909921_RTM~31bf3856ad364e35~x86~~9.4.1.0.cat
 servicing\packages\Package_for_KB2909921~31bf3856ad364e35~x86~~9.4.1.0.cat
 servicing\packages\Package_for_KB2952664_SP1~31bf3856ad364e35~x86~~6.1.1.3.cat
 servicing\packages\Package_for_KB2952664_SP1~31bf3856ad364e35~x86~~6.1.2.1.cat
 servicing\packages\Package_for_KB2952664_SP1~31bf3856ad364e35~x86~~6.1.2.3.cat
 servicing\packages\Package_for_KB2952664~31bf3856ad364e35~x86~~6.1.1.3.cat
 servicing\packages\Package_for_KB2952664~31bf3856ad364e35~x86~~6.1.2.1.cat
 servicing\packages\Package_for_KB2952664~31bf3856ad364e35~x86~~6.1.2.3.cat
I'll post a fix later.
My System SpecsSystem Spec
24 Aug 2014   #8

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

You have some difficult files to source!

I'm having problems with my connection as well currently, so I'll post what I have managed to get sorted...


I've uploaded a file - inuaa.zip - to my OneDrive at Noel's OneDrive
Please download and save it.
Right-click on the downloaded file, and select Extract all…
Extract to the default location - which will create a new folder inuaa in the same place.
Open this folder - there should be one folder inside it (Packages)

Copy the content of the Packages folder to the folder
C:\Windows\Temp\CheckSur\Servicing\Packages

Now run the CheckSUR tool again (it may take a while)

Post the new CheckSUR.log file, and the CheckSUR.persist.log file.
My System SpecsSystem Spec
25 Aug 2014   #9

Windows 7 32 bit, SP-1
 
 

Hi Noel,

thanks a lot for the files and I have done as you said. Attached the 2 files indicating 20 repair files to be missing.


Attached Files
File Type: log CheckSUR.persist.log (35.9 KB, 1 views)
File Type: log CheckSUR.log (5.7 KB, 4 views)
My System SpecsSystem Spec
25 Aug 2014   #10

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

No change?
Did you copy the CONTENTS - not the folder??
Run
DIR C:\Windows\Temp\CheckSUR\Servicing\Packages

Post the results.
My System SpecsSystem Spec
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 After trying to uninstall IE 11 I cannot reinstall IE at all




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