Windows updates are failing

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  1. shnabz2
    Posts : 10
    Windows 7 Ultimate x32
       New #1

    Windows updates are failing


    Hello,

    I'm having trouble installing updates on a fresh install of Windows 7 Professional SP1 (x64). Could you please help me fix it?


    Step1: System Update Readiness Tool (SURT)

    When running the SURT, it asks me if I want to install the following Windows software update?
    Hotfix for Windows (KB947821)

    It successfully installs the hot-fix.

    Step 2: SFC Scan

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>sfc /scannow

    Beginning system scan. This process will take some time.

    Beginning verification phase of system scan.
    Verification 100% complete.
    Windows Resource Protection found corrupt files but was unable to fix some of th
    em.
    Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example
    C:\Windows\Logs\CBS\CBS.log

    C:\Windows\system32>
    Step 3: Windows Update Error Codes

    KB2976627
    Code 800B0100

    Internet Explorer 11 for Windows 7 for x64-based Systems
    Code 9C59

    KB2706045
    KB2511455
    KB2908783
    Code 8024200D

    Step 4: Log Collection

    The maximum file size for ZIP files is 8MB but my CBS.zip is 66.9MB
      My Computer
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  3. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #2

    Delete the older CBSPersist logs until the zip file is below the limit - or upload the complete file to a fileshare service (preferably DropBox or OneDrive) and post a link.
      My Computer
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  4. shnabz2
    Posts : 10
    Windows 7 Ultimate x32
    Thread Starter
       New #3

    NoelDP said:
    Delete the older CBSPersist logs until the zip file is below the limit - or upload the complete file to a fileshare service (preferably DropBox or OneDrive) and post a link.
    Here's the drop box link.

    https://www.dropbox.com/s/x1bc2p6uw9cq1cu/CBS.zip
      My Computer
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  6. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #4

    Here's the summary from a recent CheckSUR (the latest one didn't appear to have completed properly)
    Code:
     Found 87 errors
  CSI Manifest All Zeros Total count: 67
  CBS MUM Corrupt Total count: 10
  CBS Catalog Corrupt Total count: 10
    The SFC scan shows the following errors...
    Code:
     Line 1708050: 2014-08-22 01:41:17, Info                  CSI    00000d3f [SR] Repairing 2 components
 Line 1708051: 2014-08-22 01:41:17, Info                  CSI    00000d40 [SR] Beginning Verify and Repair transaction
 Line 1708056: 2014-08-22 01:41:17, Info                  CSI    00000d43 [SR] Cannot verify component files for Microsoft-Windows-DriverFrameworks-UserMode.Resources, Version = 6.1.7601.17803, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral, manifest is damaged (TRUE)
 Line 1708059: 2014-08-22 01:41:17, Info                  CSI    00000d45 [SR] Cannot repair member file [l:20{10}]"WUDFRd.sys" of Microsoft-Windows-DriverFrameworks-UserMode, Version = 6.1.7601.17803, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 1708062: 2014-08-22 01:41:17, Info                  CSI    00000d47 [SR] Cannot repair member file [l:20{10}]"WUDFPf.sys" of Microsoft-Windows-DriverFrameworks-UserMode, Version = 6.1.7601.17803, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
    ...and the background errors in the CBS.log are almost all related to the CheckSUR problems.

    I'll deal with the CheckSUR results first - when I get time - but it's likely to be tomorrow now.

    (here's the list of affected files, for the record, and my ease of finding them again!)
      My Computer
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  7. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #5

    I've uploaded a file - sh2aa.zip - to my OneDrive at Noel's OneDrive
    Please download and save it.
    Right-click on the downloaded file, and select Extract all…
    Extract to the default location - which will create a new folder sh2aa in the same place.
    Open this folder - there should be two folders inside it (Manifests, and Packages)

    Copy the content of the Packages folder to the folder
    C:\Windows\Temp\CheckSur\Servicing\Packages

    And the content of the manifests folder (.manifest files) into this folder:

    C:\Windows\Temp\CheckSur\Winsxs\Manifests

    Now run the CheckSUR tool again (it may take a while)

    Post the new CheckSUR.log file, and the CheckSUR.persist.log file.
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  8. shnabz2
    Posts : 10
    Windows 7 Ultimate x32
    Thread Starter
       New #6

    Thanks for the files, here is the new CheckSUR log.
      My Computer
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  10. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #7

    I knew I'd missed one!
    Code:
    Unavailable repair files:
 winsxs\manifests\amd64_microsoft-windows-d..-usermode.resources_31bf3856ad364e35_6.1.7601.17803_en-us_251461586e43c0e3.manifest
    I'll post a fix with that one in a few minutes.
      My Computer
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  11. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #8

    I've uploaded a file - sh2ab.zip - to my OneDrive at Noel's OneDrive
    Please download and save it.
    Right-click on the downloaded file, and select Extract all…
    Extract to the default location - which will create a new folder sh2ab in the same place.
    Open this folder - there should be one folder inside it (Manifests)

    Copy the content of the manifests folder (.manifest files) into this folder:

    C:\Windows\Temp\CheckSur\Winsxs\Manifests

    Now run the CheckSUR tool again (it may take a while)

    Post the new CheckSUR.log file, and the CheckSUR.persist.log file.

    Also then run another SFC /SCANNOW and post the new CBS.log file (zipped)
      My Computer
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  12. shnabz2
    Posts : 10
    Windows 7 Ultimate x32
    Thread Starter
       New #9

    Here are the logs
    Attachment 330528
    Attachment 330529

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>sfc /scannow

    Beginning system scan. This process will take some time.

    Beginning verification phase of system scan.
    Verification 100% complete.
    Windows Resource Protection found corrupt files but was unable to fix some of th
    em.
    Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example
    C:\Windows\Logs\CBS\CBS.log

    C:\Windows\system32>
    The new CBS.log
    https://www.dropbox.com/s/qpqisia94g...-2014.zip?dl=0
      My Computer
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  13. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #10

    The manifest replacement worked.
    SFC found the following errors that it couldn't fix...
    Code:
     Line 258544: 2014-08-25 15:05:50, Info                  CSI    000004d9 [SR] Repairing 2 components
 Line 258545: 2014-08-25 15:05:50, Info                  CSI    000004da [SR] Beginning Verify and Repair transaction
 Line 258548: 2014-08-25 15:05:50, Info                  CSI    000004dc [SR] Cannot repair member file [l:32{16}]"WUDFHost.exe.mui" of Microsoft-Windows-DriverFrameworks-UserMode.Resources, Version = 6.1.7601.17803, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 258551: 2014-08-25 15:05:50, Info                  CSI    000004de [SR] Cannot repair member file [l:40{20}]"wudfplatform.dll.mui" of Microsoft-Windows-DriverFrameworks-UserMode.Resources, Version = 6.1.7601.17803, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 258554: 2014-08-25 15:05:50, Info                  CSI    000004e0 [SR] Cannot repair member file [l:30{15}]"wudfsvc.dll.mui" of Microsoft-Windows-DriverFrameworks-UserMode.Resources, Version = 6.1.7601.17803, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 258557: 2014-08-25 15:05:50, Info                  CSI    000004e2 [SR] Cannot repair member file [l:20{10}]"WUDFRd.sys" of Microsoft-Windows-DriverFrameworks-UserMode, Version = 6.1.7601.17803, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 258560: 2014-08-25 15:05:50, Info                  CSI    000004e4 [SR] Cannot repair member file [l:20{10}]"WUDFPf.sys" of Microsoft-Windows-DriverFrameworks-UserMode, Version = 6.1.7601.17803, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 258563: 2014-08-25 15:05:50, Info                  CSI    000004e6 [SR] Cannot repair member file [l:80{40}]"MsftWdf_User_01_11_00_Inbox_Critical.Wdf" of Microsoft-Windows-DriverFrameworks-UserMode, Version = 6.1.7601.17803, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
    I'll post a fix protocol for these tomorrow, hopefully!
      My Computer
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