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Windows 7: Can't run Windows Update


02 Nov 2009   #11

Windows 7 Professional x64 PL
 
 

Try reinstall Windows Update Agent How to obtain the latest version of the Windows Update Agent to help manage updates on a computer

If don't help try below:

1.Run cmd.exe with administrative previlliges (right click on cmd.exe) as admin and type:

sfc /scannow

When it finish type in cmd.exe

findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >%userprofile%\Desktop\sfcdetails.txt

on your desktop appear sfcdetails.txt

3.Run Readiness Tool Description of the System Update Readiness Tool for Windows Vista, for Windows Server 2008, and for Windows 7
This tool even don't help create CheckSur.log file in C:\Windows\Logs\CBS\CheckSUR.log


4.Download firegenul Altair Technologies Ltd.
place firegenul.exe in C:\Windows\System32

next again run cmd.exe with admin previlliges and type:

firegenul

it creates report from WindowsUpdate.log and is stored in C:\Windows\System32 as FireGenReport.htm

FireGenReport.htm,CheckSur.log and sfcdetails.txt pack and attache to post


My System SpecsSystem Spec
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02 Nov 2009   #12

Windows 7 Home Premium x86
 
 

Not sure how to Run Readiness Tool Description of the System Update Readiness Tool. When I try to run firegenul, I get a notification in cmd saying "'firegenul is not recognized as an internal or external command, operable program or batch file.

I've attached the sfcdetails.


Attached Files
File Type: txt sfcdetails.txt (21.4 KB, 23 views)
My System SpecsSystem Spec
02 Nov 2009   #13

Windows 7 Home Premium x86
 
 

PS When I manually downloaded the Windows Update (option 1), it actually started searching for updates (Never done that before, usually just immediately says error) but then went to the same error again. I believe I downloaded the Vista Windows Update. Couldn't find the Windows 7 manually update on that page. Maybe that is the reason? :S I'm using the Vista Update???? I have no clue, but this is making me mad.
My System SpecsSystem Spec
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02 Nov 2009   #14

 
 

Turn off the windows firewall, this just worked for me after having same problem. Go to control panel > system security then in windows firewall turn it off and see if it works
My System SpecsSystem Spec
02 Nov 2009   #15

Windows 7 Home Premium x86
 
 

Didn't work.
My System SpecsSystem Spec
03 Nov 2009   #16

Windows 7 Professional x64 PL
 
 

[quote=shortmantuff;352279]Not sure how to Run Readiness Tool Description of the System Update Readiness Tool. When I try to run
You have to download Readiness Tool for your system (you didn't say what kind of system architecture do you have -x32 or x64),double click on it and follow to creator -nothing more

Quote:
firegenul, I get a notification in cmd saying "'firegenul is not recognized as an internal or external command, operable program or batch file.

I've attached the sfcdetails.
Have you placed it in folder C:\Windows\System32 as I said? If yes and if not working I suspect also issue with system environmnets issue.
Try another system command for example

ipconfig

Log from sfcdetails.txt is OK

Open regedit and check do you have this key

HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Windows\WindowsUpdate

If you find this key,remove it +restart
My System SpecsSystem Spec
03 Nov 2009   #17

windows 7 home premium 64
 
 

Believe you mentioned she just got the computer last night. Take it back to the store and let them deal with the problem. I assume she bought it retail?
My System SpecsSystem Spec
04 Nov 2009   #18

Windows 7 Home Premium x86
 
 

Here are the attachments.

The key was not found in regedit.


Attached Files
File Type: txt firegenreport.txt (70.5 KB, 84 views)
File Type: log CheckSUR.log (393 Bytes, 22 views)
My System SpecsSystem Spec
04 Nov 2009   #19

Windows 7 Home Premium x86
 
 

Okay, I was looking through regedit and I stumbled upon two entries in the pathway HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Windows\DontPromptForWindowsUpdate and HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Windows\DontSearchWindowsUpdate

I tried deleting these entries to see if this would help, but I got the same error so I just did a system restore. I didn't know if these were common, but they sounded like they couldve helped. Just throwing this out there.
My System SpecsSystem Spec
04 Nov 2009   #20

Windows 7 Professional x64 PL
 
 

These keys are strange - I don't have them.Possibly you had more restrictions thus removing them didn't help.In future:

there is method to reset restrictions to default"

Run cmd.exe with administrative previlliges and type

secedit /configure /cfg %windir%\inf\defltbase.inf /db defltbase.sdb /verbose

+ restart
My System SpecsSystem Spec
Reply

 Can't run Windows Update




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