Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: 0x800736B3 installing KB2937610 on Win7 x64

25 Aug 2014   #11
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Here's the residual error-list from the CheckSUR log...
Code:
Checking Package Watchlist
(f) CBS Watchlist Package Missing 0x80070002 Microsoft-Windows-Foundation-Package~31bf3856ad364e35~amd64~~0.0.0.0 Package_2_for_KB2492386~31bf3856ad364e35~amd64~~6.1.1.0 Package registry presence failed, possibly an orphaned package on package watchlist
(f) CBS Watchlist Package Missing 0x80070002 Microsoft-Windows-ServerFoundation-Base-LanguagePack-Package~31bf3856ad364e35~amd64~bg-BG~0.0.0.0 Package_5_for_KB2492386~31bf3856ad364e35~amd64~~6.1.1.0 Package registry presence failed, possibly an orphaned package on package watchlist
(f) CBS Watchlist Package Missing 0x80070002 Microsoft-Windows-ServerFoundation-Base-LanguagePack-Package~31bf3856ad364e35~amd64~en-US~0.0.0.0 Package_5_for_KB2492386~31bf3856ad364e35~amd64~~6.1.1.0 Package registry presence failed, possibly an orphaned package on package watchlist
(f) CBS Watchlist Package Missing 0x80070002 Microsoft-Windows-ServerFoundation-Base-LanguagePack-Package~31bf3856ad364e35~amd64~et-EE~0.0.0.0 Package_5_for_KB2492386~31bf3856ad364e35~amd64~~6.1.1.0 Package registry presence failed, possibly an orphaned package on package watchlist
(f) CBS Watchlist Package Missing 0x80070002 Microsoft-Windows-ServerFoundation-Base-LanguagePack-Package~31bf3856ad364e35~amd64~hr-HR~0.0.0.0 Package_5_for_KB2492386~31bf3856ad364e35~amd64~~6.1.1.0 Package registry presence failed, possibly an orphaned package on package watchlist
(f) CBS Watchlist Package Missing 0x80070002 Microsoft-Windows-ServerFoundation-Base-LanguagePack-Package~31bf3856ad364e35~amd64~lt-LT~0.0.0.0 Package_5_for_KB2492386~31bf3856ad364e35~amd64~~6.1.1.0 Package registry presence failed, possibly an orphaned package on package watchlist
(f) CBS Watchlist Package Missing 0x80070002 Microsoft-Windows-ServerFoundation-Base-LanguagePack-Package~31bf3856ad364e35~amd64~lv-LV~0.0.0.0 Package_5_for_KB2492386~31bf3856ad364e35~amd64~~6.1.1.0 Package registry presence failed, possibly an orphaned package on package watchlist
(f) CBS Watchlist Package Missing 0x80070002 Microsoft-Windows-ServerFoundation-Base-LanguagePack-Package~31bf3856ad364e35~amd64~ro-RO~0.0.0.0 Package_5_for_KB2492386~31bf3856ad364e35~amd64~~6.1.1.0 Package registry presence failed, possibly an orphaned package on package watchlist
(f) CBS Watchlist Package Missing 0x80070002 Microsoft-Windows-ServerFoundation-Base-LanguagePack-Package~31bf3856ad364e35~amd64~sk-SK~0.0.0.0 Package_5_for_KB2492386~31bf3856ad364e35~amd64~~6.1.1.0 Package registry presence failed, possibly an orphaned package on package watchlist
(f) CBS Watchlist Package Missing 0x80070002 Microsoft-Windows-ServerFoundation-Base-LanguagePack-Package~31bf3856ad364e35~amd64~sl-SI~0.0.0.0 Package_5_for_KB2492386~31bf3856ad364e35~amd64~~6.1.1.0 Package registry presence failed, possibly an orphaned package on package watchlist
(f) CBS Watchlist Package Missing 0x80070002 Microsoft-Windows-ServerFoundation-Base-LanguagePack-Package~31bf3856ad364e35~amd64~sr-LATN-CS~0.0.0.0 Package_5_for_KB2492386~31bf3856ad364e35~amd64~~6.1.1.0 Package registry presence failed, possibly an orphaned package on package watchlist
(f) CBS Watchlist Package Missing 0x80070002 Microsoft-Windows-ServerFoundation-Base-LanguagePack-Package~31bf3856ad364e35~amd64~th-TH~0.0.0.0 Package_5_for_KB2492386~31bf3856ad364e35~amd64~~6.1.1.0 Package registry presence failed, possibly an orphaned package on package watchlist
(f) CBS Watchlist Package Missing 0x80070002 Microsoft-Windows-ServerFoundation-Base-LanguagePack-Package~31bf3856ad364e35~amd64~uk-UA~0.0.0.0 Package_5_for_KB2492386~31bf3856ad364e35~amd64~~6.1.1.0 Package registry presence failed, possibly an orphaned package on package watchlist
(f) CBS Watchlist Package Missing 0x80070002 Microsoft-Windows-WindowsFoundation-LanguagePack-Package~31bf3856ad364e35~amd64~bg-BG~0.0.0.0 Package_5_for_KB2492386~31bf3856ad364e35~amd64~~6.1.1.0 Package registry presence failed, possibly an orphaned package on package watchlist
(f) CBS Watchlist Package Missing 0x80070002 Microsoft-Windows-WindowsFoundation-LanguagePack-Package~31bf3856ad364e35~amd64~en-US~0.0.0.0 Package_5_for_KB2492386~31bf3856ad364e35~amd64~~6.1.1.0 Package registry presence failed, possibly an orphaned package on package watchlist
(f) CBS Watchlist Package Missing 0x80070002 Microsoft-Windows-WindowsFoundation-LanguagePack-Package~31bf3856ad364e35~amd64~et-EE~0.0.0.0 Package_5_for_KB2492386~31bf3856ad364e35~amd64~~6.1.1.0 Package registry presence failed, possibly an orphaned package on package watchlist
(f) CBS Watchlist Package Missing 0x80070002 Microsoft-Windows-WindowsFoundation-LanguagePack-Package~31bf3856ad364e35~amd64~hr-HR~0.0.0.0 Package_5_for_KB2492386~31bf3856ad364e35~amd64~~6.1.1.0 Package registry presence failed, possibly an orphaned package on package watchlist
(f) CBS Watchlist Package Missing 0x80070002 Microsoft-Windows-WindowsFoundation-LanguagePack-Package~31bf3856ad364e35~amd64~lt-LT~0.0.0.0 Package_5_for_KB2492386~31bf3856ad364e35~amd64~~6.1.1.0 Package registry presence failed, possibly an orphaned package on package watchlist
(f) CBS Watchlist Package Missing 0x80070002 Microsoft-Windows-WindowsFoundation-LanguagePack-Package~31bf3856ad364e35~amd64~lv-LV~0.0.0.0 Package_5_for_KB2492386~31bf3856ad364e35~amd64~~6.1.1.0 Package registry presence failed, possibly an orphaned package on package watchlist
(f) CBS Watchlist Package Missing 0x80070002 Microsoft-Windows-WindowsFoundation-LanguagePack-Package~31bf3856ad364e35~amd64~ro-RO~0.0.0.0 Package_5_for_KB2492386~31bf3856ad364e35~amd64~~6.1.1.0 Package registry presence failed, possibly an orphaned package on package watchlist
(f) CBS Watchlist Package Missing 0x80070002 Microsoft-Windows-WindowsFoundation-LanguagePack-Package~31bf3856ad364e35~amd64~sk-SK~0.0.0.0 Package_5_for_KB2492386~31bf3856ad364e35~amd64~~6.1.1.0 Package registry presence failed, possibly an orphaned package on package watchlist
(f) CBS Watchlist Package Missing 0x80070002 Microsoft-Windows-WindowsFoundation-LanguagePack-Package~31bf3856ad364e35~amd64~sl-SI~0.0.0.0 Package_5_for_KB2492386~31bf3856ad364e35~amd64~~6.1.1.0 Package registry presence failed, possibly an orphaned package on package watchlist
(f) CBS Watchlist Package Missing 0x80070002 Microsoft-Windows-WindowsFoundation-LanguagePack-Package~31bf3856ad364e35~amd64~sr-LATN-CS~0.0.0.0 Package_5_for_KB2492386~31bf3856ad364e35~amd64~~6.1.1.0 Package registry presence failed, possibly an orphaned package on package watchlist
(f) CBS Watchlist Package Missing 0x80070002 Microsoft-Windows-WindowsFoundation-LanguagePack-Package~31bf3856ad364e35~amd64~th-TH~0.0.0.0 Package_5_for_KB2492386~31bf3856ad364e35~amd64~~6.1.1.0 Package registry presence failed, possibly an orphaned package on package watchlist
(f) CBS Watchlist Package Missing 0x80070002 Microsoft-Windows-WindowsFoundation-LanguagePack-Package~31bf3856ad364e35~amd64~uk-UA~0.0.0.0 Package_5_for_KB2492386~31bf3856ad364e35~amd64~~6.1.1.0 Package registry presence failed, possibly an orphaned package on package watchlist
(f) CBS Watchlist Package Missing 0x80070002 WinEmb-Installers-AppCompat~31bf3856ad364e35~amd64~he-IL~0.0.0.0 Package_for_KB2492386_SP1~31bf3856ad364e5~amd64~~6.1.1.0 Package registry presence failed, possibly an orphaned package on package watchlist
Checking Component Watchlist
(f) CBS Watchlist Component Missing 0x80070002 amd64_microsoft-windows-a..ence-mitigations-c5_31bf3856ad364e35_0.0.0.0_none_8c1eca82f2d07e95 Package_;_for_KB2492386~31bf3856ad364e35~amd64~~6.1.1.0 Package registry presence failed, possibly an orphaned package on package watchlist
(f) CBS Watchlist Component Missing 0x80070002 amd64_microsoft-windows-a..tigations.resources_31bf3856ad364e35_0.0.0.0_en-us_99b511b9905e5c0d Package_5_for_KB2492386~31bf3856ad364e35~amd64~~6.1.1.0 Package registry presence failed, possibly an orphaned package on package watchlist
(f) CBS Watchlist Component Missing 0x80070002 amd64_microsoft-windows-a..tigations.resources_31bf3856ad364e35_0.0.0.0_en-us_99b511b9905e5c0d Package_5_for_KB2492386~31bf3856ad364e35~amd64~~6.1.1.0 Package registry presence failed, possibly an orphaned package on package watchlist
(f) CBS Registry Error 0x00000002 wow64_microsoft-indows-a..ence-mitigations-c5_31bf3856ad364e35_0.0.0.0_none_967374d527314090 Microsoft\Windows\CurrentVersion\Component Based Servicing\ComponentDetect Failed to open store sub key
(f) CBS Watchlist Component Missing 0x80070002 x86_microsoft-windows-a..tigations.resources_31bf3856ad364e35_0.0.0.0_en-us_3d967635d800ead7 Package_5_for_KB2492386~31bf3856ad364e35~amd64~~6.1.1.0 Package registry presence failed, possibly an orphaned package on package watchlist
(f) CBS Watchlist Component Missing 0x80070002 x86_microsoft-windows-a..tigations.resources_31bf3856ad364e35_0.0.0.0_en-us_3d967635d800ead7 Package_5_for_KB2492386~31bf3856ad364e35~amd64~~6.1.1.0 Package registry presence failed, possibly an orphaned package on package watchlist
Checking Packages
(f) CBS Registry Error 0x00000002 Package_2_for_KB2492386~31bf3856ad364e35~amd64~~.1.1.0 Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\ Failed to open store sub key
(f) CBS Registry Error 0x80070103 Package_for_KB2492386_SP1~31bf3856ad364e35~amd64~~6.1.1.0  failed to get owner for package.
(f) CBS Registry Error 0x80070002 Package_for_KB2732059~31bf3856ad364e35~amd64~~6.1.5.1  failed to get Visibility
Now to see If I can do anything with it!


My System SpecsSystem Spec
.
25 Aug 2014   #12
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I've uploaded a file - s96ac.zip - to my OneDrive at Noel's OneDrive
Please download and save it to your desktop.
Right-click on the file and select Extract All, Save the contained SOFTWARE hive to the C:\ folder

Create a new System Restore point


Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
Pick that
You'll have to log in with your username and password.

Pick the option to use a Command Prompt
At the prompt type
DIR C:\SOFTWARE
hit the enter key - if you get a 'Not Found' error try
DIR D:\SOFTWARE
or
DIR E:\SOFTWARE


The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...


REN <drive>:\Windows\System32\config\SOFTWARE SOFTWARE.OLD
COPY <drive>:\SOFTWARE <drive>:\Windows\System32\config

when the prompt returns, type
EXIT
and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.

Then run CheckSUR again, and post the new log - with any luck that luck have reduced the error-count this time!
My System SpecsSystem Spec
25 Aug 2014   #13
sparx96

Win 7 Pro x64
 
 

Hi Noel,

We appear to be getting closer to resolving this, thanks to your efforts!

New logs attached - CheckSUR summary:

Seconds executed: 678
Found 37 errors
CSI Corrupt Component Keyform Total count: 1
CBS Registry Error Total count: 3
CBS Watchlist Package Missing Total count: 26
CBS Watchlist Component Missing Total count: 4
CSI Missing Winning Component Key Total count: 3

It is nice to see all numbers < 1000 ;)

<edit>
Oops - maybe I spoke too soon. Re-running a sfc /scannow fails:

C:\Windows\system32>sfc /scannow

Beginning system scan. This process will take some time.


Windows Resource Protection could not perform the requested operation.


New CBS.log with just the results from the sfc run are attached as sfc-log.zip. I ran it manually at 10:59:40am local time and 3 times again in quick succession - all with similar results. The earlier entries (at 10:50:04am) must be from windows auto checks, not sure.
</edit>
My System SpecsSystem Spec
.

26 Aug 2014   #14
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

OK with luck I've now fixed the remaining bitflips - which could mean that the number of remaining errors drops to 34 - or it could leap again.

I've uploaded a file - s96ad.zip - to my OneDrive at Noel's OneDrive

Please repeat the procedure in post number 12 using that file - you'll need to delete the SOFTWARE file rather than renaming it this time. (we want to keep the original one which we renamed SOFTWARE.OLD for emergencies - the intermediate one from last time we can afford to lose)
My System SpecsSystem Spec
26 Aug 2014   #15
sparx96

Win 7 Pro x64
 
 

Hi Noel,

You were close to the mark ;) 35 instead of 34 in the summary below.

CheckSUR summary:
Summary:
Seconds executed: 677
Found 35 errors
CSI Corrupt Component Keyform Total count: 1
CBS Registry Error Total count: 3
CBS Watchlist Package Missing Total count: 24
CBS Watchlist Component Missing Total count: 4
CSI Missing Winning Component Key Total count: 3

Fresh logs attached. (As before, I created a new CBS folder prior to the run. I left CheckSUR as plain log since it is so small, but zipped the CBS.log as it is > 3MB otherwise.)

Still cannot run sfc /scannow though - same error as before.

I cannot thank you enough for your efforts to date.
My System SpecsSystem Spec
27 Aug 2014   #16
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

OK - that's good - the remaining error that I'd hoped to have fixed is a relatively minor one.
Now I have to figure out how to best fix the others!

Busy day today - it may be tomorrow before I can get back to you.
My System SpecsSystem Spec
27 Aug 2014   #17
sparx96

Win 7 Pro x64
 
 

That's no problem Noel, you deserve a day off for the great work you've done to date helping me with this.
--
Cheers
sparx96
My System SpecsSystem Spec
27 Aug 2014   #18
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Thanks for the encouragement - I need to have a look at your COMPONENTS hive now...

Please copy the C:\Windows\System32\config\COMPONENTS file (no extension) to your desktop and then compress it - upload the compressed file to your favoured fileshare site (preferably Dropbox or OneDrive) and post a link.
My System SpecsSystem Spec
27 Aug 2014   #19
sparx96

Win 7 Pro x64
 
 

Thank you Noel.

New components.7z available here:

https://dl.dropboxusercontent.com/u/.../COMPONENTS.7z
My System SpecsSystem Spec
29 Aug 2014   #20
Groucho

Windows 7 Ultimate x64
 
 

I've been having all sorts of the same issues with KB2937610 throwing up this same error code... after looking around for fixes I found just Hotfix for Windows (KB947821) and this has fixed the problem and the update has finally worked.
My System SpecsSystem Spec
Reply

 0x800736B3 installing KB2937610 on Win7 x64




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
KB2943357 and KB2937610 error code 80073712 failed update
Hi everyone, I have had this issue since September now and cannot seem to fix it, The Windows update does not seem to be able to get past KB2943357 or KB2937610. Worst part is that it attempts to install them every time I shut down resulting in a +20 minute shutdown every time. - For...
Windows Updates & Activation
Windows Update Failing KB2937610 with Error Code 800B0100
I recently put together my first custom build and I am running into a very frustrating issue with the "Security Update for Microsoft .NET Framework 3.5.1 on Windows 7 and Windows Server 2008 R2 SP1 for x64-based Systems (KB2937610)". Error Code: 800B0100 Normally I'm the kind of person that...
Windows Updates & Activation
SP1 install failed - ERROR_SXS_ASSEMBLY_NOT_FOUND (0x800736b3).
Hi! To deal with ERROR_SXS_ASSEMBLY_NOT_FOUND (0x800736b3) during SP1 installation on Win7 32-bit ENG machine I need right registry export this key: HKEY_LOCAL_MACHINE\1\CanonicalData\Deployments\wpdcomp.inf_31bf3856ad364e35_6.1.7601.17514_7b98abdd69c0f702 Reason: System Update Readiness tool...
Windows Updates & Activation
KB2937610 update fails
Hi! When installing update KB2937610 on a Windows 7 Home Premium x64 system the update fails and this error code appears: 80073712. This problem occurs on a PC from an acquaintance. I couldn't upload the CBS.zip file using this forum, so I uploaded it to MediaFire: http://goo.gl/GyHNQc ...
Windows Updates & Activation
A new Windows Update KB2937610 failure; error code 800B0100
New here and need help, Windows Update KB2937610 failure; error code 800B0100 No idea what went wrong, check sur gives ================================= Checking System Update Readiness. Binary Version 6.1.7601.22471 Package Version 25.0 2014-09-30 13:13
Windows Updates & Activation
Windows 7 SP1 Failed to Install - 0X800736B3
Any help would be greatly appreciated, I would rather not have to do a fresh install of Windows just to successfully apply the SP1 update, but here is a summary of what I've tried to do thus far: Attempted Actions: (1) Windows Update - SP1 Install Failed (0x800736B3) (2) Install from Microsoft...
Windows Updates & Activation


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 00:19.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App