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Windows 7: 0x800736B3 installing KB2937610 on Win7 x64

24 Aug 2014   #1
sparx96

Win 7 Pro x64
 
 
0x800736B3 installing KB2937610 on Win7 x64

Hi,

Recently my Win7 x64 failed to install 2 updates, with errors as follows:

1) Security Update for Microsoft .NET Framework 3.5.1 on Windows 7 and Windows Server 2008 R2 SP1 for x64-based Systems (KB2937610)
Installation date: ‎21/‎08/‎2014 3:55 PM
Installation status: Failed
Error details: Code 800736B3

2) Update for Windows 7 for x64-based Systems (KB2492386)
Installation date: ‎21/‎08/‎2014 6:40 PM
Installation status: Failed
Error details: Code 80070057

I have been repeatedly trying to install these for the past few weeks without success.

I have tried every MS FixIt that I could find, eventually ending up here on these forums - and it seems there is much experience here in solving these issues.

Then I had some hard disk issues related to a power outage.

Over the past few days I have been trying to get these installed again, and noted some other bizarre bahaviour:
- The list of installed updates is completely empty - as if I had never installed any updates. I always install the updates every month...
- The 'Turn windows features on or off' dialog box is also completely empty. Not that I use it (or need to right now) but I would like to have this option again in the future.

I have completed several chkdsk /f of the disk and there are no errors reported now. However I feel that the power outage has corrupted either the registry, the manifests, the manifest cache, or something around one or more of these. Why? 2 reasons:

1) In my CheckSURT.log there are references to amd64_Eindows... :( Note the E where there should be a w.

2) In the CBS.log (produced from sfc /scannow) it keeps mentioning that the system.dll from Net-FX is missing (or words to that effect "Cannot repair member..."). The package mentioned is the KB2942599 which I have tried reinstalling manually but without success (as my system believes it is already installed, despite the 'Installed updates' list being completely empty...)

I have attached the CBS.zip and CheckSUR.zip as requested. I would include screenshots showing the empty 'Installed updates' and 'Turn win features on/off' but everyone knows what they look like I am certain... ;)

Any help with this will be very much appreciated.

--
Kind Regards
sparx96


My System SpecsSystem Spec
.
24 Aug 2014   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

There's the summary from your CheckSUR log...
Code:
Summary:
Seconds executed: 559
 Found 42 errors
  CSI Could Not Open file Total count: 1
  CSI Missing Identity Total count: 1
  CSI Replacement File: CreateFile Failed Total count: 16
  CSI Payload File Missing Total count: 1
  CBS Registry Error Total count: 4
  CBS Watchlist Package Missing Total count: 26
  CBS Watchlist Component Missing Total count: 5
  CSI Missing Winning Component Key Total count: 4
Looking at the detail results, many of them appear to be the result of bitflips - often caused by failing hardware (most often RAM).


As you saw, the SFC result shows just the one problem...
Code:
 Line 3453: 2014-08-24 18:18:13, Info                  CSI    00000302 [SR] Repairing 1 components
 Line 3454: 2014-08-24 18:18:13, Info                  CSI    00000303 [SR] Beginning Verify and Repair transaction
 Line 3455: 2014-08-24 18:18:13, Info                  CSI    00000304 [SR] Cannot repair member file [l:20{10}]"System.dll" of NetFx-System, Version = 6.1.7601.17966, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope neutral, PublicKeyToken = {l:8 b:b03f5f7f11d50a3a}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
I'll post a fix for the file error later - in the meantime, please do the following...

1) Test your RAM using Memtest86++ by following this tutorial - RAM - Test with Memtest86+ run at least 3 full passes and let us know what happens.

2) upload your COMPONENTS registry hive...

I need to have a look at your COMPONENTS registry hive

Please copy the C:\Windows\System32\config\COMPONENTS file (no extension) to your desktop and then compress it - upload the compressed file to your favoured fileshare site (preferably Dropbox or OneDrive) and post a link.
My System SpecsSystem Spec
24 Aug 2014   #3
sparx96

Win 7 Pro x64
 
 

Actually that's the one thing I neglected to add in the first post.

ie: that I had installed an extra 4GB RAM about a week ago only to discover 3 days ago that *it* was the root cause of the corruptions I now face.

Very well picked up!

Yes, I have already run memtest86 on that RAM, discovered it was bad (from 6213.4MB to 6213.5MB failed consistently - it was literally just 100-200kB that failed every test), removed and replaced it, and re-run memtest86 successfully with the replacement 4GB. Pity we cannot 'format' RAM and mark them as bad sectors - a waste of otherwise healthy 4GB...

I will upload the components hive soon and post a link then.

Edit: ...and here it is...
https://dl.dropboxusercontent.com/u/.../COMPONENTS.7z

Thank you for such great detective work already...
My System SpecsSystem Spec
.

24 Aug 2014   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I've uploaded a file - s96aa.zip - to my OneDrive at Noel's OneDrive
Please download and save it.

Right-click on the saved file and select Extract all...
Change the target to C:\ and click on Extract
Close all windows (it would be a good idea to print these instructions!)

Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
Pick that
You'll have to log in with your username and password.

Pick the option to use a Command Prompt
At the prompt type
DIR C:\s96aa
hit the enter key - if you get a 'Not Found' error try
DIR D:\s96aa
or
DIR E:\s96aa



The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...



XCOPY <drive>:\s96aa <drive>:\windows\winsxs /y /i /s /v /h



(e.g. XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )



run the command (it should take almost no time) and when the prompt returns, type
EXIT
and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.

Now run SFC /SCANNOW in an Elevated Command Prompt
then reboot and upload the new CBS.log file to your reply
My System SpecsSystem Spec
24 Aug 2014   #5
sparx96

Win 7 Pro x64
 
 

Thanks for your help.

sfc /scannow reports no issues.

cbs.log is seemingly full of pending move's - not sure how to interpret those.

CBS-old.log is immediately after the Repair Mode/Xcopy reboot. I ran it twice in succession. Noting the pending moves, I rebooted again, then ran sfc again producing CBS.log. The pending moves persist :(

Both are in the attached.

Thanks again for your help.
My System SpecsSystem Spec
24 Aug 2014   #6
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

The pending moves are normal, and can be ignored (there is a way to clear them - but I prefer to leave well alone)
The SFC is clear now, so I'll get to work on the Components hive and see what I can fix in there.
My System SpecsSystem Spec
24 Aug 2014   #7
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I've uploaded a file - s96ab.zip - to my OneDrive at Noel's OneDrive (it may take a while - try again every hour or so)
Please download and save it to your desktop.
Right-click on the file and select Extract All, and save to the default destination (which should be a folder on the desktop)

Create a new System Restore point

Open an Elevated Command Prompt, and run the following commands.

REN C:\Windows\System32\config\COMPONENTS COMPONENTS.OLD1
COPY %userprofile%\desktop\s96ab\COMPONENTS C:\Windows\System32\config

If you get an error with either command, STOP THERE - do not reboot! - post for instructions.

Assuming both commands go OK, reboot, and run another CheckSUR scan - post the new CheckSUR.log file.
My System SpecsSystem Spec
24 Aug 2014   #8
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I next need a copy of your SOFTWARE hive - which isn't as easy to get at
Please boot to the Repair Environment and copy the file using the command

COPY C:\Windows\System32\config\SOFTWARE <drive>:\s96aa

(where <drive> is the same drive letter you found above for the file replacement)
Then boot back into Windows, zip the file C:\s96aa\SOFTWARE and upload it to a reply.
I'll try and tackle the bitflips there - and a couple of other things, while I'm at it!
My System SpecsSystem Spec
24 Aug 2014   #9
sparx96

Win 7 Pro x64
 
 

Hi Noel.

The rename/copy succeeded for the component hive.

I renamed the existing CBS directory and created a new one just prior to re-running checksur.

Fresh logfiles were created, these are attached (both checksur.log and cbs.log are in the one zip).

CheckSUR summary follows (a little frightening ;) but it appears to have been able to resolve most of them...

Summary:
Seconds executed: 1120
Found 43052 errors
Fixed 43013 errors
CSI Missing Component Key Total count: 5057
Fixed: CSI Missing Component Key. Total count: 5057
CSI Missing Pinned Component Key Total count: 3525
Fixed: CSI Missing Pinned Component Key. Total count: 3525
CSI Corrupt Component Keyform Total count: 1
CSI Missing Identity Total count: 8583
Fixed: CSI Missing Identity. Total count: 8583
CSI Missing C Mark Total count: 14041
Fixed: CSI Missing C Mark. Total count: 14041
CSI F Mark Missing Total count: 15331
Fixed: CSI F Mark Missing. Total count: 15331
CBS Registry Error Total count: 4
CBS Watchlist Package Missing Total count: 26
CBS Watchlist Component Missing Total count: 5
CSI Missing Winning Component Key Total count: 4
Fixed: CSI Missing Winning Component Key. Total count: 1

Many thanks again for your help to date.
My System SpecsSystem Spec
24 Aug 2014   #10
sparx96

Win 7 Pro x64
 
 

Software hive can be found here (circa 14MB hence too large to attach in this forum):

https://dl.dropboxusercontent.com/u/...ms/SOFTWARE.7z

Many thanks for your continuing help.
My System SpecsSystem Spec
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