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Windows 7: Windows Update Keeps Offering the Same Update

24 Aug 2014   #1
benuminister

Microsoft Windows 7 Home Premium x64
 
 
Windows Update Keeps Offering the Same Update

The update in question is "Security Update for Windows 7 for x64-based Systems (KB2871997)"

When I view the update history it says the update has installed successfully multiple times but I still receive the prompt to install it again and again. I check the installed updates and the listed update is not there at all.

I have run fixits listed by window for both the update and for window update offering the same update and I have tried to install the update manually.

So suffice to say I could use a little help.


My System SpecsSystem Spec
.
25 Aug 2014   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Please follow the Windows Update Posting Instructions and post the requested data
If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)
My System SpecsSystem Spec
25 Aug 2014   #3
benuminister

Microsoft Windows 7 Home Premium x64
 
 

Alright the CBS zip is now attached. The error code it kicked up for an optional update, which may or not be unrelated, is 80070BC9.
My System SpecsSystem Spec
.

27 Aug 2014   #4
benuminister

Microsoft Windows 7 Home Premium x64
 
 

*checks in on*
My System SpecsSystem Spec
28 Aug 2014   #5
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

The error in your system is this one...
Code:
2014-08-25 23:21:59, Error                 CSI    00000007 (F) STATUS_RM_NOT_ACTIVE #155# from Windows::Rtl::SystemImplementation::DirectRegistryProvider::SysOpenKey(flg = (AllowAccessDenied), key = {provider=NULL, handle=0}, da = (KEY_SET_VALUE|KEY_WOW64_64KEY), oa = @0x18bf060->OBJECT_ATTRIBUTES {s:48; rd:NULL; on:[28]"\Registry\Machine\COMPONENTS"; a:(OBJ_CASE_INSENSITIVE)}, disp = Unmapped disposition: 25948160 (0x018bf000))[gle=0xd0190005]
2014-08-25 23:21:59, Error                 CSI    00000008@2014/8/26:03:21:59.968 (F) d:\win7sp1_gdr\base\wcp\sil\merged\ntu\ntsystem.cpp(3676): Error STATUS_RM_NOT_ACTIVE originated in function Windows::Rtl::SystemImplementation::DirectRegistryProvider::SysOpenKey expression: (null)
[gle=0x80004005]
2014-08-25 23:21:59, Info                  CBS    Succesfully flushed NtfsLog.etl
2014-08-25 23:21:59, Info                  CBS    Succesfully added NtfsLog.etl to WER Report
2014-08-25 23:22:00, Error                 CSI    00000009 (F) STATUS_RM_NOT_ACTIVE #154# from Windows::Rtl::SystemImplementation::DirectRegistryProvider::SysOpenKey(flg = 0, key = {provider=NULL, handle=0}, da = (KEY_SET_VALUE|KEY_WOW64_64KEY), oa = @0x18bf060->OBJECT_ATTRIBUTES {s:48; rd:NULL; on:[28]"\Registry\Machine\COMPONENTS"; a:(OBJ_CASE_INSENSITIVE)}, disp = Unmapped disposition: 25948632 (0x018bf1d8))[gle=0xd0190005]
2014-08-25 23:22:00, Error                 CSI    0000000a@2014/8/26:03:22:00.068 (F) d:\win7sp1_gdr\base\wcp\sil\merged\ntu\ntsystem.cpp(3676): Error STATUS_RM_NOT_ACTIVE originated in function Windows::Rtl::SystemImplementation::DirectRegistryProvider::SysOpenKey expression: (null)
[gle=0x80004005]
2014-08-25 23:22:00, Info                  CBS    Succesfully flushed NtfsLog.etl
2014-08-25 23:22:00, Info                  CBS    Succesfully added NtfsLog.etl to WER Report
2014-08-25 23:22:00, Error                 CSI    0000000b (F) STATUS_RM_NOT_ACTIVE #153# from Windows::Rtl::SystemImplementation::CSystemIsolationLayer_IRtlSystemIsolationLayerTearoff::OpenRegistryKey(flags = (OpenForBackupIntent), da = (KEY_SET_VALUE), kn = [ml:58{29},l:56{28}]"\Registry\Machine\COMPONENTS", key = NULL, disp = (null))[gle=0xd0190005]
2014-08-25 23:22:00, Info                  CSI    0000000c Warning: Failed to delete pending transaction content. Error code: STATUS_RM_NOT_ACTIVE
Try the Fixit from this link.
Error message when you try to install a Windows update, a hotfix, or a service pack after you perform System Restore in Windows Vista: "0x80071A91"
Although the article says it's only for Vista, it should also work for Win 7
My System SpecsSystem Spec
28 Aug 2014   #6
benuminister

Microsoft Windows 7 Home Premium x64
 
 

Unfortunately it just gives me the error message saying "This Microsoft Fix it does not apply to your operating system or application version."
My System SpecsSystem Spec
29 Aug 2014   #7
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

OK - I'll have to test it myself before advising the manual method for the same fix - back tomorrow.
My System SpecsSystem Spec
31 Aug 2014   #8
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

It works OK in my machine, so let's try it with yours.

Open an Elevated Command Prompt, and run the following commands...
Code:
cd /d %SystemRoot%\System32\SMI\Store\Machine 
attrib -s -h * 
del *.blf 
del *.regtrans-ms
Once complete, restart, then leave the machine alone for 15 minutes to do some tidying up, then do a Check for Updates, and see how things go then.
My System SpecsSystem Spec
31 Aug 2014   #9
benuminister

Microsoft Windows 7 Home Premium x64
 
 

Ok, well the command prompt seems to be saying that
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

Code:
C:\Windows\system32>cd /d %SystemRoot%\System32\SMI\Store\Machine

C:\Windows\System32\SMI\Store\Machine>attrib -s -h *

C:\Windows\System32\SMI\Store\Machine>del *.blf
C:\Windows\System32\SMI\Store\Machine\schema.dat{8b048cca-9222-11e1-bc55-406186e
c1fd4}.TM.blf
The process cannot access the file because it is being used by another process.

C:\Windows\System32\SMI\Store\Machine>attrib -s -h *

C:\Windows\System32\SMI\Store\Machine>attrib -s -h *
My System SpecsSystem Spec
31 Aug 2014   #10
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Hmmm - in that case, boot to Safe Mode, and try it there.
My System SpecsSystem Spec
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