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Windows 7: Error 800B0100 when trying to run Update KB2964444

25 Aug 2014   #1
Cappuccino

Windows 7 Ultimate x32
 
 
Error 800B0100 when trying to run Update KB2964444

Hi there!

I got a problem with a Windows Update (KB2964444). It is supposed to fix security problems with Internet Explorer 11, but every time I try to install it, I get an Error 800B0100.

I already tried the Windows Update Troubleshooter and the System Update Readiness Tool.

Checking the Windows Servicing Packages showed that some of them are "corrupt" and I don't know how to replace/repair them.
I'm using Windows 7 Ultimate x32 Service Pack 1.

Would be glad, if someone could help.

Attached is a .log with the "Unavailable repair files".


My System SpecsSystem Spec
.
09 Sep 2014   #2
AgentGreenland

Windows 7 pro 64 bit sp1 danish
 
 

Bump

I am working as an IT Supporter, I would like a fix too
My System SpecsSystem Spec
09 Sep 2014   #3
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Quote   Quote: Originally Posted by AgentGreenland View Post
Bump

I am working as an IT Supporter, I would like a fix too
Please start a NEW thread of your own, and
Please follow the Windows Update Posting Instructions and post the requested data
If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)
My System SpecsSystem Spec
.

09 Sep 2014   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Quote   Quote: Originally Posted by Cappuccino View Post
Hi there!

I got a problem with a Windows Update (KB2964444). It is supposed to fix security problems with Internet Explorer 11, but every time I try to install it, I get an Error 800B0100.

I already tried the Windows Update Troubleshooter and the System Update Readiness Tool.

Checking the Windows Servicing Packages showed that some of them are "corrupt" and I don't know how to replace/repair them.
I'm using Windows 7 Ultimate x32 Service Pack 1.

Would be glad, if someone could help.

Attached is a .log with the "Unavailable repair files".
Sorry, Cappucino - I seem to have missed this one!
Here's the error list from CheckSUR...

Code:
Unavailable repair files:
 servicing\packages\Package_1_for_KB2929437~31bf3856ad364e35~x86~~11.2.1.0.mum
 servicing\packages\Package_1_for_KB2929437~31bf3856ad364e35~x86~~11.2.1.0.mum
 servicing\packages\Package_37_for_KB2929437~31bf3856ad364e35~x86~~11.2.1.0.mum
 servicing\packages\Package_37_for_KB2929437~31bf3856ad364e35~x86~~11.2.1.0.mum
 servicing\packages\Package_38_for_KB2929437~31bf3856ad364e35~x86~~11.2.1.0.mum
 servicing\packages\Package_38_for_KB2929437~31bf3856ad364e35~x86~~11.2.1.0.mum
 servicing\packages\Package_39_for_KB2929437~31bf3856ad364e35~x86~~11.2.1.0.mum
 servicing\packages\Package_39_for_KB2929437~31bf3856ad364e35~x86~~11.2.1.0.mum
 servicing\packages\Package_40_for_KB2929437~31bf3856ad364e35~x86~~11.2.1.0.mum
 servicing\packages\Package_40_for_KB2929437~31bf3856ad364e35~x86~~11.2.1.0.mum
 servicing\packages\Package_6_for_KB2929437~31bf3856ad364e35~x86~~11.2.1.0.mum
 servicing\packages\Package_6_for_KB2929437~31bf3856ad364e35~x86~~11.2.1.0.mum
 servicing\packages\Package_for_KB2929437_RTM~31bf3856ad364e35~x86~~11.2.1.0.mum
 servicing\packages\Package_for_KB2929437_RTM~31bf3856ad364e35~x86~~11.2.1.0.mum
 servicing\packages\Package_for_KB2929437~31bf3856ad364e35~x86~~11.2.1.0.mum
 servicing\packages\Package_for_KB2929437~31bf3856ad364e35~x86~~11.2.1.0.mum
 servicing\packages\Package_1_for_KB2929437~31bf3856ad364e35~x86~~11.2.1.0.cat
 servicing\packages\Package_1_for_KB2929437~31bf3856ad364e35~x86~~11.2.1.0.cat
 servicing\packages\Package_37_for_KB2929437~31bf3856ad364e35~x86~~11.2.1.0.cat
 servicing\packages\Package_37_for_KB2929437~31bf3856ad364e35~x86~~11.2.1.0.cat
 servicing\packages\Package_38_for_KB2929437~31bf3856ad364e35~x86~~11.2.1.0.cat
 servicing\packages\Package_38_for_KB2929437~31bf3856ad364e35~x86~~11.2.1.0.cat
 servicing\packages\Package_39_for_KB2929437~31bf3856ad364e35~x86~~11.2.1.0.cat
 servicing\packages\Package_39_for_KB2929437~31bf3856ad364e35~x86~~11.2.1.0.cat
 servicing\packages\Package_40_for_KB2929437~31bf3856ad364e35~x86~~11.2.1.0.cat
 servicing\packages\Package_40_for_KB2929437~31bf3856ad364e35~x86~~11.2.1.0.cat
 servicing\packages\Package_6_for_KB2929437~31bf3856ad364e35~x86~~11.2.1.0.cat
 servicing\packages\Package_6_for_KB2929437~31bf3856ad364e35~x86~~11.2.1.0.cat
 servicing\packages\Package_for_KB2929437_RTM~31bf3856ad364e35~x86~~11.2.1.0.cat
 servicing\packages\Package_for_KB2929437_RTM~31bf3856ad364e35~x86~~11.2.1.0.cat
 servicing\packages\Package_for_KB2929437~31bf3856ad364e35~x86~~11.2.1.0.cat
 servicing\packages\Package_for_KB2929437~31bf3856ad364e35~x86~~11.2.1.0.cat
I'll post a fix protocol later.
My System SpecsSystem Spec
09 Sep 2014   #5
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

@Cappuccino

I've uploaded a file - ccoaa.zip - to my OneDrive at Noel's OneDrive
Please download and save it.
Right-click on the downloaded file, and select Extract all…
Extract to the default location - which will create a new folder ccoaa in the same place.
Open this folder - there should be one folder inside it ( Packages)

Copy the content of the Packages folder to the folder
C:\Windows\Temp\CheckSur\Servicing\Packages


Now run the CheckSUR tool again (it may take a while)

Post the new CheckSUR.log file, and the CheckSUR.persist.log file.
My System SpecsSystem Spec
11 Sep 2014   #6
AgentGreenland

Windows 7 pro 64 bit sp1 danish
 
 

Quote   Quote: Originally Posted by NoelDP View Post
Quote   Quote: Originally Posted by AgentGreenland View Post
Bump

I am working as an IT Supporter, I would like a fix too
Please start a NEW thread of your own, and
Why should I make a new thread, when I have the exact same problem...? I was merely bumping for interest and to state that I had the same problem
My System SpecsSystem Spec
11 Sep 2014   #7
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

There is almost NO chance that you have the 'exact same problem' - and you will get no assistance in this thread from anyone in this forum.
If you want assistance, then abide by the forum rules and post the requested data in the requested place - your own thread.
My System SpecsSystem Spec
11 Sep 2014   #8
Cappuccino

Windows 7 Ultimate x32
 
 

Hi NoelDP!

I saved the content of the folder You uploaded. Since this is about my uncle's computer (I'm trying to fix it via remote control), it's gonna take me some time to upload the new CheckSUR-files.

Thanks a lot for spending Your time, helping out others with their computer problems!
My System SpecsSystem Spec
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