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Windows 7: IE10 & IE 11 installation error 9C59

25 Aug 2014   #1
rayfloyd

Windows 7 Pro 32 bit
 
 
IE10 & IE 11 installation error 9C59

Hello everybody,

I've got a user at work on a Dell Windows 7 Pro 32 bit (OEM) machine. It is up to date on pretty much everything except Internet Explorer and I'm trying to fix that by installing the new versions but to no avail.

I followed the sticky and ran SURT and the SFC Scan. Attached below are the logs in the CBS folder.

I have an idea at how this may have happened. A few months ago my boss wanted to try if something would work with the ultimate version (Trial) of Windows 7 instead of Pro, can't remember why but long story short I had the task to downgrade the pc from ultimate to pro while avoiding a format. I think in the end I ended up using a tool that fiddled with the registry to make it think he was a Windows 7 Pro to do a repair install afterwards. Now that may have broke something as I can see here with IE, but how do I fix it, I have no idea of that.

Thanks a lot for your help


My System SpecsSystem Spec
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12 Sep 2014   #2
rayfloyd

Windows 7 Pro 32 bit
 
 

I am still in need of help as I havn't found a solution as of yet
My System SpecsSystem Spec
12 Sep 2014   #3
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Hi and welcome to SevenForums,
Could you please verify if these windows updates exist,
Quote:
IE11 Prerequisites include KB2729094, KB2731771, KB2533623, KB2670838, KB2786081 & KB2834140.

IE10 Prerequisites include KB2729094, KB2731771, KB2533623, KB2670838 & KB2786081.
My System SpecsSystem Spec
.

12 Sep 2014   #4
rayfloyd

Windows 7 Pro 32 bit
 
 

Quote   Quote: Originally Posted by ThrashZone View Post
Hi and welcome to SevenForums,
Could you please verify if these windows updates exist,
Quote:
IE11 Prerequisites include KB2729094, KB2731771, KB2533623, KB2670838, KB2786081 & KB2834140.

IE10 Prerequisites include KB2729094, KB2731771, KB2533623, KB2670838 & KB2786081.

I just logged on the user's pc to verify these updates were installed. I can confirm these updates were present on the pc atleast according to the installed updates list.
My System SpecsSystem Spec
12 Sep 2014   #5
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Hi,
Sorry you might verify if these updates were successful
Also verify you have this most current security update for the version of ie9 installed,
MS14-052: Cumulative security update for Internet Explorer: September 9, 2014

Which security suite is installed and third party utilities ccleaner......
My System SpecsSystem Spec
12 Sep 2014   #6
rayfloyd

Windows 7 Pro 32 bit
 
 

Only Microsoft Security Essentials is present as security suite and no third party utilities are installed at the moment.

As for the update you just linked, I will have to wait until tuesday as the user is gone for the weekend and I'm not there on monday. I will report back after.
My System SpecsSystem Spec
12 Sep 2014   #7
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Hi thanks,
If it's true only MSE is installed make sure to ask if anything alse was ever installed and if they were uninstalled properly with the uninstall tool made by the vender like Norton/ Mcafee/..... which they do make specialized removal tools for each,

If so it might be worth looking at doing some scanners for virus or malware corruption before looking at the main error,
Often times it's more straight forward to do a re-pair install
http://www.sevenforums.com/tutorials/3413-repair-install.html
My System SpecsSystem Spec
13 Sep 2014   #8
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

There's no errors in the SFC or CheckSUR logs - and the background CBS log is also clear.

Please upload the following files.
C:\Windows\windowsupdate.log
C:\Windows\IE11_Main.log
C:\Windows\IE10_Main.log
C:\Windows\Logs\IE11_NR_Setup.log
My System SpecsSystem Spec
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 IE10 & IE 11 installation error 9C59




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