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Windows 7: 80073712 Windows Error Update

27 Aug 2014   #1
Swizz

Windows 7 Ultimate x64
 
 
80073712 Windows Error Update

Hello all

I was just about to apply an update (KB2993651) 1.8mb. Dated on the 27th of Aug.

Only to receive this message with the following error code 80073712.

I did try the sfc /scannow

Verifcation 100% complete.
Windows Resource did not find any intergrity violation.

But still I am unable to update

What would my next move be?

Thank you.


My System SpecsSystem Spec
.
27 Aug 2014   #2
Gator

Dual Boot: Windows 8.1 & Server 2012r2 VMs: Kali Linux, Backbox, Matriux, Windows 8.1
 
 

Hello Swizz,

You have most of this covered but could you post everything thats missing from the instructions here:
Windows Update Posting Instructions

Mainly, running SURT (step 1 in above link)
My System SpecsSystem Spec
27 Aug 2014   #3
Swizz

Windows 7 Ultimate x64
 
 

Thank you for your response, Gator...

Will report back when it has finished.
My System SpecsSystem Spec
.

27 Aug 2014   #4
Swizz

Windows 7 Ultimate x64
 
 

I downloaded the tool and installed it..It took about 10 minutes for it to finish. But Unfortunately I still can not update.

Would you like to see the CBS log, Gator?
My System SpecsSystem Spec
28 Aug 2014   #5
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Please follow the Windows Update Posting Instructions and post the requested data
If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)
My System SpecsSystem Spec
28 Aug 2014   #6
Swizz

Windows 7 Ultimate x64
 
 

Thanks Noel
My System SpecsSystem Spec
28 Aug 2014   #7
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

The good news is that the SFC scan was clear - the not so good news is that CheckSUR couldn't repair the one problem it found..
Code:
Unavailable repair files:
 servicing\packages\Package_52_for_KB2973351~31bf3856ad364e35~amd64~~6.1.1.1.mum
 servicing\packages\Package_52_for_KB2973351~31bf3856ad364e35~amd64~~6.1.1.1.cat
I'll post a fix for that later.

more interesting is the error in the background of the CBS.log...
Code:
 Line 32732: 2014-08-28 02:28:05, Error                 CSI    00000022@2014/8/28:01:28:05.717 (F) d:\win7sp1_gdr\base\wcp\componentstore\storelayout.cpp(11690): Store corruption detected in function ComponentStore::CRawStoreLayout::CheckFamilyIndexForDeadWinnerComponent expression: (null)
 Line 32734: 2014-08-28 02:28:05, Error                 CSI    00000023 (F) STATUS_SXS_COMPONENT_STORE_CORRUPT #14176# from CCSDirectTransaction::OperateEnding at index 0 of 8 operations, disposition 0[gle=0xd015001a]
 Line 32735: 2014-08-28 02:28:05, Error                 CSI    00000024 (F) HRESULT_FROM_WIN32(14098) #13853# from Windows::ServicingAPI::CCSITransaction::ICSITransaction2_AddComponents(Flags = 4, a = @0x2c2cf0, mp = @0x2c34f0, disp = 0)[gle=0x80073712]
 Line 32737: 2014-08-28 02:28:05, Error                 CBS    Failed to complete component closure [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
 Line 32741: 2014-08-28 02:28:05, Error                 CBS    Failed to process single phase execution. [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
The critical bit missing from that is...
Code:
2014-08-28 02:28:05, Error                 CSI    00000022@2014/8/28:01:28:05.717 (F) d:\win7sp1_gdr\base\wcp\componentstore\storelayout.cpp(11690): Store corruption detected in function ComponentStore::CRawStoreLayout::CheckFamilyIndexForDeadWinnerComponent expression: (null)
  MissingWinningComponentKey on resource [84]"wow64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.18512_none_216c121fe588fcef"[gle=0x80004005]
2014-08-28 02:28:05, Error                 CSI    00000023 (F) STATUS_SXS_COMPONENT_STORE_CORRUPT #14176# from CCSDirectTransaction::OperateEnding at index 0 of 8 operations, disposition 0[gle=0xd015001a]
2014-08-28 02:28:05, Error                 CSI    00000024 (F) HRESULT_FROM_WIN32(14098) #13853# from Windows::ServicingAPI::CCSITransaction::ICSITransaction2_AddComponents(Flags = 4, a = @0x2c2cf0, mp = @0x2c34f0, disp = 0)[gle=0x80073712]
2014-08-28 02:28:05, Info                  CBS    Failed to add one or more component [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2014-08-28 02:28:05, Error                 CBS    Failed to complete component closure [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
... and I'm not sure how we'll deal with that, yet.
My System SpecsSystem Spec
28 Aug 2014   #8
Swizz

Windows 7 Ultimate x64
 
 

Thank you, Noel for your patience and effort. I will keep my eye out for your response.
My System SpecsSystem Spec
31 Aug 2014   #9
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Sorry for the delay!

I've uploaded a file - szzaa.zip - to my OneDrive at Noel's OneDrive
Please download and save it.
Right-click on the downloaded file, and select Extract all…
Extract to the default location - which will create a new folder szzaa in the same place.
Open this folder - there should be two folders inside it (Manifests, and Packages)

Copy the content of the Packages folder to the folder
C:\Windows\Temp\CheckSur\Servicing\Packages

And the content of the manifests folder (.manifest files) into this folder:

C:\Windows\Temp\CheckSur\Winsxs\Manifests

Now run the CheckSUR tool again (it may take a while)

Post the new CheckSUR.log file, and the CheckSUR.persist.log file.
My System SpecsSystem Spec
31 Aug 2014   #10
Swizz

Windows 7 Ultimate x64
 
 

Hello, Noel..That's okay, and thank you again for responding

I just extracted the content from the Zip file..And have noticed that there is only the one folder which is the (Packages) The (Manifests) Is not in there
My System SpecsSystem Spec
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