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Windows 7: Windows Update Failure, Error Code 80070002

01 Sep 2014   #21
richardchinnis

Windows 7 Professional x64 SP1
 
 

No dice. Got the same response trying to run sfc in repair mode.

Attachment 331512

CBS log file
Attachment 331513


My System SpecsSystem Spec
.
01 Sep 2014   #22
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

OK - This appears to be the problem file listing from today's CBS data...
Code:
 Line 43437: 2014-09-01 08:59:50, Error                 CSI    00000004 (F) STATUS_OBJECT_NAME_NOT_FOUND #40212# from Windows::Rtl::SystemImplementation::DirectRegistryProvider::SysOpenKey(flg = (AllowAccessDenied), key = {provider=NULL, handle=0}, da = (KEY_READ|DELETE|KEY_WOW64_64KEY), oa = @0x183e6e0->OBJECT_ATTRIBUTES {s:48; rd:NULL; on:[200]"\Registry\Machine\COMPONENTS\DerivedData\VersionedIndex\6.1.7601.17592 (win7sp1_gdr.110408-1631)\ComponentFamilies\amd64_prnsv002.inf.resources_31bf3856ad364e35_en-us_269c769ef72a607c\v!6.1.7600.16385"; a:(OBJ_CASE_INSENSITIVE)}, disp = Unmapped disposition: 25421440 (0x0183e680))[gle=0xd0000034]
 Line 43440: 2014-09-01 08:59:50, Error                 CSI    00000006 (F) STATUS_OBJECT_NAME_NOT_FOUND #40211# from Windows::Rtl::SystemImplementation::DirectRegistryProvider::SysOpenKey(flg = 0, key = {provider=NULL, handle=0}, da = (KEY_READ|DELETE|KEY_WOW64_64KEY), oa = @0x183e6e0->OBJECT_ATTRIBUTES {s:48; rd:NULL; on:[200]"\Registry\Machine\COMPONENTS\DerivedData\VersionedIndex\6.1.7601.17592 (win7sp1_gdr.110408-1631)\ComponentFamilies\amd64_prnsv002.inf.resources_31bf3856ad364e35_en-us_269c769ef72a607c\v!6.1.7600.16385"; a:(OBJ_CASE_INSENSITIVE)}, disp = Unmapped disposition: 25422504 (0x0183eaa8))[gle=0xd0000034]
 Line 43450: 2014-09-01 08:59:50, Error                 CSI    0000000b (F) STATUS_OBJECT_NAME_NOT_FOUND #86169# from Windows::Rtl::SystemImplementation::DirectRegistryProvider::SysOpenKey(flg = (AllowAccessDenied), key = {provider=NULL, handle=0}, da = (KEY_READ|DELETE|KEY_WOW64_64KEY), oa = @0xd2cce0->OBJECT_ATTRIBUTES {s:48; rd:NULL; on:[200]"\Registry\Machine\COMPONENTS\DerivedData\VersionedIndex\6.1.7601.17592 (win7sp1_gdr.110408-1631)\ComponentFamilies\amd64_prnsv002.inf.resources_31bf3856ad364e35_en-us_269c769ef72a607c\v!6.1.7600.16385"; a:(OBJ_CASE_INSENSITIVE)}, disp = Unmapped disposition: 13814912 (0x00d2cc80))[gle=0xd0000034]
 Line 43453: 2014-09-01 08:59:50, Error                 CSI    0000000d (F) STATUS_OBJECT_NAME_NOT_FOUND #86168# from Windows::Rtl::SystemImplementation::DirectRegistryProvider::SysOpenKey(flg = 0, key = {provider=NULL, handle=0}, da = (KEY_READ|DELETE|KEY_WOW64_64KEY), oa = @0xd2cce0->OBJECT_ATTRIBUTES {s:48; rd:NULL; on:[200]"\Registry\Machine\COMPONENTS\DerivedData\VersionedIndex\6.1.7601.17592 (win7sp1_gdr.110408-1631)\ComponentFamilies\amd64_prnsv002.inf.resources_31bf3856ad364e35_en-us_269c769ef72a607c\v!6.1.7600.16385"; a:(OBJ_CASE_INSENSITIVE)}, disp = Unmapped disposition: 13815976 (0x00d2d0a8))[gle=0xd0000034]
 Line 43459: 2014-09-01 09:02:00, Error                 CSI    00000012 (F) STATUS_OBJECT_NAME_NOT_FOUND #132126# from Windows::Rtl::SystemImplementation::DirectRegistryProvider::SysOpenKey(flg = (AllowAccessDenied), key = {provider=NULL, handle=0}, da = (KEY_READ|DELETE|KEY_WOW64_64KEY), oa = @0xd2ce30->OBJECT_ATTRIBUTES {s:48; rd:NULL; on:[200]"\Registry\Machine\COMPONENTS\DerivedData\VersionedIndex\6.1.7601.17592 (win7sp1_gdr.110408-1631)\ComponentFamilies\amd64_prnsv002.inf.resources_31bf3856ad364e35_en-us_269c769ef72a607c\v!6.1.7600.16385"; a:(OBJ_CASE_INSENSITIVE)}, disp = Unmapped disposition: 13815248 (0x00d2cdd0))[gle=0xd0000034]
 Line 43462: 2014-09-01 09:02:00, Error                 CSI    00000014 (F) STATUS_OBJECT_NAME_NOT_FOUND #132125# from Windows::Rtl::SystemImplementation::DirectRegistryProvider::SysOpenKey(flg = 0, key = {provider=NULL, handle=0}, da = (KEY_READ|DELETE|KEY_WOW64_64KEY), oa = @0xd2ce30->OBJECT_ATTRIBUTES {s:48; rd:NULL; on:[200]"\Registry\Machine\COMPONENTS\DerivedData\VersionedIndex\6.1.7601.17592 (win7sp1_gdr.110408-1631)\ComponentFamilies\amd64_prnsv002.inf.resources_31bf3856ad364e35_en-us_269c769ef72a607c\v!6.1.7600.16385"; a:(OBJ_CASE_INSENSITIVE)}, disp = Unmapped disposition: 13816312 (0x00d2d1f8))[gle=0xd0000034]
I'll see what I can do with it later.
My System SpecsSystem Spec
01 Sep 2014   #23
richardchinnis

Windows 7 Professional x64 SP1
 
 

Trying to add some help to the cause, I began searching my pc and registry for strings in the above errors. Focusing on just the first one, I found this.

The folder (in WinSXS) and the key (in SidebySide/Winners) are there with the beginning of the string

amd64_prnsv002.inf.resources_31bf3856ad364e35_en-us_

However, the final digits are different. The CBS log seems to indicate that the process is looking for 269c769ef72a607c, but my folder and key end in 3d9ac95ab22127ab.

The binary representations of those values seem to have absolutely nothing in common:

0010 0110 1001 1100 0111 0110 1001 1110 1111 0111 0010 1010 0110 0000 0111 1100
0011 1101 1001 1010 1100 1001 0101 1010 1011 0010 0010 0001 0010 0111 1010 1011
-----------------------------------------------------------------------------------------------------
0001 1011 0000 0110 1011 1111 1100 0100 0100 0101 0000 1011 0100 0111 1101 0111 (<-- indicating differences by bit)

That may all be completely useless info, but I feel bad dumping everything off on someone else without making some kind of effort.
My System SpecsSystem Spec
.

01 Sep 2014   #24
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Thanks for the backstop! - that's only part of the problem, though.
e.g.
Open regedit (You'll have to load the COMPONENTS hive first)and navigate to the
Code:
 
HKLM\COMPONENTS\DerivedData\VersionedIndex\6.1.7601.17592 (win7sp1_gdr.110408-1631)\ComponentFamilies\amd64_prnsv002.inf.resources_31bf3856ad364e35_en-us_269c769ef72a607c
Key

Try and get any deeper into the branch and you end up with an Access Denied error. This is caused by corruption in the Key - I may end up just renaming and/or deleting the Key entirely and rebuilding it from scratch
My System SpecsSystem Spec
01 Sep 2014   #25
richardchinnis

Windows 7 Professional x64 SP1
 
 

When I loaded the COMPONENTS hive, the associated key has a pilcrow () between the final 'c' and 'a' in the key name.

amd64_prnsv002.inf_31bf3856ad364e35_none_a0bd017c2e7ca76

Not sure if that's a problem or not.
My System SpecsSystem Spec
01 Sep 2014   #26
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Aha! - lemme check...
Duh - yes it's there, and I didn't see it!
I've corrected that here now, so I'll work on the others...
My System SpecsSystem Spec
01 Sep 2014   #27
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Well spotted that man - the pilcrow should be a 4 -if you change it manually, then you could try the SFC again - but don't believe everything it says, as I think there's more to come from CheckSUR now.

Run another CheckSUR, and see what it has to say now.
My System SpecsSystem Spec
01 Sep 2014   #28
richardchinnis

Windows 7 Professional x64 SP1
 
 

Changed to a 4. Tried sfc /scannow in elevated command prompt. Latest additions to the CBS.log below:

Code:
2014-09-01 14:01:22, Info                  CBS    Starting TrustedInstaller initialization.
2014-09-01 14:01:22, Info                  CBS    Loaded Servicing Stack v6.1.7601.17592 with Core: C:\Windows\winsxs\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17592_none_672ce6c3de2cb17f\cbscore.dll
2014-09-01 14:01:22, Info                  CSI    00000001@2014/9/1:18:01:22.569 WcpInitialize (wcp.dll version 0.0.0.6) called (stack @0x7fedb73f0ad @0x7fedc9a9849 @0x7fedc9734e3 @0xffa9e97c @0xffa9d799 @0xffa9db2f)
2014-09-01 14:01:22, Info                  CSI    00000002@2014/9/1:18:01:22.579 WcpInitialize (wcp.dll version 0.0.0.6) called (stack @0x7fedb73f0ad @0x7fedc9f6816 @0x7fedc9c2aac @0x7fedc9735b9 @0xffa9e97c @0xffa9d799)
2014-09-01 14:01:22, Info                  CSI    00000003@2014/9/1:18:01:22.581 WcpInitialize (wcp.dll version 0.0.0.6) called (stack @0x7fedb73f0ad @0x7fedbbd8738 @0x7fedbbd8866 @0xffa9e474 @0xffa9d7de @0xffa9db2f)
2014-09-01 14:01:22, Info                  CBS    Ending TrustedInstaller initialization.
2014-09-01 14:01:22, Info                  CBS    Starting the TrustedInstaller main loop.
2014-09-01 14:01:22, Info                  CBS    TrustedInstaller service starts successfully.
2014-09-01 14:01:22, Info                  CBS    SQM: Initializing online with Windows opt-in: False
2014-09-01 14:01:22, Info                  CBS    SQM: Cleaning up report files older than 10 days.
2014-09-01 14:01:22, Info                  CBS    SQM: Requesting upload of all unsent reports.
2014-09-01 14:01:22, Info                  CBS    SQM: Failed to start upload with file pattern: C:\Windows\servicing\sqm\*_std.sqm, flags: 0x2 [HRESULT = 0x80004005 - E_FAIL]
2014-09-01 14:01:22, Info                  CBS    SQM: Failed to start standard sample upload. [HRESULT = 0x80004005 - E_FAIL]
2014-09-01 14:01:22, Info                  CBS    SQM: Queued 0 file(s) for upload with pattern: C:\Windows\servicing\sqm\*_all.sqm, flags: 0x6
2014-09-01 14:01:22, Info                  CBS    SQM: Warning: Failed to upload all unsent reports. [HRESULT = 0x80004005 - E_FAIL]
2014-09-01 14:01:22, Info                  CBS    No startup processing required, TrustedInstaller service was not set as autostart, or else a reboot is still pending.
2014-09-01 14:01:22, Info                  CBS    NonStart: Checking to ensure startup processing was not required.
2014-09-01 14:01:22, Error                 CSI    00000004 (F) STATUS_OBJECT_NAME_NOT_FOUND #40212# from Windows::Rtl::SystemImplementation::DirectRegistryProvider::SysOpenKey(flg = (AllowAccessDenied), key = {provider=NULL, handle=0}, da = (KEY_READ|DELETE|KEY_WOW64_64KEY), oa = @0x19be990->OBJECT_ATTRIBUTES {s:48; rd:NULL; on:[200]"\Registry\Machine\COMPONENTS\DerivedData\VersionedIndex\6.1.7601.17592 (win7sp1_gdr.110408-1631)\ComponentFamilies\amd64_prnsv002.inf.resources_31bf3856ad364e35_en-us_269c769ef72a607c\v!6.1.7600.16385"; a:(OBJ_CASE_INSENSITIVE)}, disp = Unmapped disposition: 26994992 (0x019be930))[gle=0xd0000034]
2014-09-01 14:01:22, Error                 CSI    00000005@2014/9/1:18:01:22.642 (F) d:\win7sp1_gdr\base\wcp\sil\merged\ntu\ntsystem.cpp(3676): Error STATUS_OBJECT_NAME_NOT_FOUND originated in function Windows::Rtl::SystemImplementation::DirectRegistryProvider::SysOpenKey expression: (null)
[gle=0x80004005]
2014-09-01 14:01:22, Error                 CSI    00000006 (F) STATUS_OBJECT_NAME_NOT_FOUND #40211# from Windows::Rtl::SystemImplementation::DirectRegistryProvider::SysOpenKey(flg = 0, key = {provider=NULL, handle=0}, da = (KEY_READ|DELETE|KEY_WOW64_64KEY), oa = @0x19be990->OBJECT_ATTRIBUTES {s:48; rd:NULL; on:[200]"\Registry\Machine\COMPONENTS\DerivedData\VersionedIndex\6.1.7601.17592 (win7sp1_gdr.110408-1631)\ComponentFamilies\amd64_prnsv002.inf.resources_31bf3856ad364e35_en-us_269c769ef72a607c\v!6.1.7600.16385"; a:(OBJ_CASE_INSENSITIVE)}, disp = Unmapped disposition: 26996056 (0x019bed58))[gle=0xd0000034]
2014-09-01 14:01:22, Error                 CSI    00000007@2014/9/1:18:01:22.696 (F) d:\win7sp1_gdr\base\wcp\sil\merged\ntu\ntsystem.cpp(3676): Error STATUS_OBJECT_NAME_NOT_FOUND originated in function Windows::Rtl::SystemImplementation::DirectRegistryProvider::SysOpenKey expression: (null)
[gle=0x80004005]
2014-09-01 14:01:22, Error                 CSI    00000008 (F) STATUS_OBJECT_NAME_NOT_FOUND #40210# from Windows::Rtl::SystemImplementation::CKey::OpenExistingKey(f = 2, da = (KEY_READ|DELETE), oa = @0x19bedf0, key = NULL, disp = (null))[gle=0xd0000034]
2014-09-01 14:01:22, Error                 CSI    00000009 (F) STATUS_OBJECT_NAME_NOT_FOUND #40205# from Windows::Rtl::SystemImplementation::CKey::DeleteRecursively(...)[gle=0xd0000034]
2014-09-01 14:01:22, Error                 CSI    0000000a (F) STATUS_OBJECT_NAME_NOT_FOUND #104# from Windows::Rtl::SystemImplementation::CKey::DeleteRecursively(...)[gle=0xd0000034]
2014-09-01 14:01:22, Info                  CBS    NonStart: Failed to get store. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2014-09-01 14:01:22, Info                  CBS    Failed to ensure no startup processing was required. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2014-09-01 14:01:22, Info                  CBS    Failed during startup processing, continuing with Trusted Installer execution [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2014-09-01 14:01:22, Info                  CBS    Startup processing thread terminated normally
2014-09-01 14:01:22, Error                 CSI    0000000b (F) STATUS_OBJECT_NAME_NOT_FOUND #86169# from Windows::Rtl::SystemImplementation::DirectRegistryProvider::SysOpenKey(flg = (AllowAccessDenied), key = {provider=NULL, handle=0}, da = (KEY_READ|DELETE|KEY_WOW64_64KEY), oa = @0xe8d030->OBJECT_ATTRIBUTES {s:48; rd:NULL; on:[200]"\Registry\Machine\COMPONENTS\DerivedData\VersionedIndex\6.1.7601.17592 (win7sp1_gdr.110408-1631)\ComponentFamilies\amd64_prnsv002.inf.resources_31bf3856ad364e35_en-us_269c769ef72a607c\v!6.1.7600.16385"; a:(OBJ_CASE_INSENSITIVE)}, disp = Unmapped disposition: 15257552 (0x00e8cfd0))[gle=0xd0000034]
2014-09-01 14:01:22, Error                 CSI    0000000c@2014/9/1:18:01:22.763 (F) d:\win7sp1_gdr\base\wcp\sil\merged\ntu\ntsystem.cpp(3676): Error STATUS_OBJECT_NAME_NOT_FOUND originated in function Windows::Rtl::SystemImplementation::DirectRegistryProvider::SysOpenKey expression: (null)
[gle=0x80004005]
2014-09-01 14:01:23, Error                 CSI    0000000d (F) STATUS_OBJECT_NAME_NOT_FOUND #86168# from Windows::Rtl::SystemImplementation::DirectRegistryProvider::SysOpenKey(flg = 0, key = {provider=NULL, handle=0}, da = (KEY_READ|DELETE|KEY_WOW64_64KEY), oa = @0xe8d030->OBJECT_ATTRIBUTES {s:48; rd:NULL; on:[200]"\Registry\Machine\COMPONENTS\DerivedData\VersionedIndex\6.1.7601.17592 (win7sp1_gdr.110408-1631)\ComponentFamilies\amd64_prnsv002.inf.resources_31bf3856ad364e35_en-us_269c769ef72a607c\v!6.1.7600.16385"; a:(OBJ_CASE_INSENSITIVE)}, disp = Unmapped disposition: 15258616 (0x00e8d3f8))[gle=0xd0000034]
2014-09-01 14:01:23, Error                 CSI    0000000e@2014/9/1:18:01:23.011 (F) d:\win7sp1_gdr\base\wcp\sil\merged\ntu\ntsystem.cpp(3676): Error STATUS_OBJECT_NAME_NOT_FOUND originated in function Windows::Rtl::SystemImplementation::DirectRegistryProvider::SysOpenKey expression: (null)
[gle=0x80004005]
2014-09-01 14:01:23, Error                 CSI    0000000f (F) STATUS_OBJECT_NAME_NOT_FOUND #86167# from Windows::Rtl::SystemImplementation::CKey::OpenExistingKey(f = 2, da = (KEY_READ|DELETE), oa = @0xe8d490, key = NULL, disp = (null))[gle=0xd0000034]
2014-09-01 14:01:23, Error                 CSI    00000010 (F) STATUS_OBJECT_NAME_NOT_FOUND #86162# from Windows::Rtl::SystemImplementation::CKey::DeleteRecursively(...)[gle=0xd0000034]
2014-09-01 14:01:23, Error                 CSI    00000011 (F) STATUS_OBJECT_NAME_NOT_FOUND #46061# from Windows::Rtl::SystemImplementation::CKey::DeleteRecursively(...)[gle=0xd0000034]
CheckSUR looks good

Code:
=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 25.0
2014-09-01 14:04

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:
Seconds executed: 82
 No errors detected
My System SpecsSystem Spec
01 Sep 2014   #29
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

OK - we'll have to play dirty then...

I'll upload a reg file later after I've checked a few things - with any luck that'll fix this particular problem.
My System SpecsSystem Spec
08 Sep 2014   #30
richardchinnis

Windows 7 Professional x64 SP1
 
 

So, is it a lost cause?
My System SpecsSystem Spec
Reply

 Windows Update Failure, Error Code 80070002




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