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Windows 7: Windows Update error 8008005 on search and update

28 Aug 2014   #1
Archatos

Windows 7 Ultimate x64
 
 
Windows Update error 8008005 on search and update

Windows Update was working fine until earlier this month, when it suddenly started displaying the mentioned error code.

Have tried running the FixIt tool from Microsoft to reset Windows Update components, but it cannot repair the Windows Update error.

Tried running SURT, but it gave a message about not being able to install hotfix.

SFC /SCANNOW cannot run.

Attached screenshots and log folder.


My System SpecsSystem Spec
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28 Aug 2014   #2
HarriePateman

Windows 7 Ultimate 64-bit
 
 

Have you tried a start up repair from the install disk?
My System SpecsSystem Spec
28 Aug 2014   #3
Archatos

Windows 7 Ultimate x64
 
 

It's installed from an Windows 7 Ultimate OEM disk. The disk doesn't have SP1. Every time I've tried a repair (using the Upgrade step in the guides) it says my version is newer, so setup won't continue.

In "desperation" I've downloaded the non-OEM Windows 7 Ultimate iso as well, but that won't work either (as expected). I can do a clean install from the OEM disk of course, but would rather avoid it if possible.
My System SpecsSystem Spec
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28 Aug 2014   #4
HarriePateman

Windows 7 Ultimate 64-bit
 
 

It would appear that some of your Key files are damaged, i don't think you have much choice
My System SpecsSystem Spec
28 Aug 2014   #5
Archatos

Windows 7 Ultimate x64
 
 

Yeah, was sort of fearing that. I know the error code usually ends up in a failure with TrustedInstaller and other key system files. Was hoping to find another answer here :P

Will wait it out a little bit longer, since the system otherwise is working just fine. Have to make sure that I have absolutely everything I want backed up, plus note down a couple of years of tweaks to get everything the way I wanted :-/
My System SpecsSystem Spec
28 Aug 2014   #6
HarriePateman

Windows 7 Ultimate 64-bit
 
 

Brilliant, il ask one of the other members to come and take a look at this before we do a clean install.
My System SpecsSystem Spec
28 Aug 2014   #7
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Try this, open a elevated command prompt ( click start, type cmd in the search box, right click on the cmd entry and select run as administrator) in the black box that opens, copy/paste sfc /scannow. If you decide to type it, notice the space between the sfc and the /. It is a system file checker which will scan your system files and attempt to correct any missing or corrupt files. What we want are the results to say windows found no integrity violations. If it says files were found but could not be repaired, close the box, reboot and run it again, after opening the administrative command prompt. You may have to reboot and run it three times for it to repair all system files. If it can't repair them after 3 reboots, let us know.

Also, please run the Blue Screen of Death (BSOD) Posting Instructions and upload the file with your next post.
My System SpecsSystem Spec
28 Aug 2014   #8
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

This all smacks of permissions problems to me - possibly either a required service is not launching properly, or it doesn't have proper access.

This isn't strictly applicable here - but may give us some relevant detail....


Please follow this tutorial and post an MGADiag report - then we can see what the problem is.

http://www.sevenforums.com/windows-updates-activation/234159-windows-genuine-activation-issue-posting-instructions.html

Ignore errors produced when clicking on the Copy button - they simply mean that the tool could not create the backup files for some reason. The data is still copied to the clipboard for pasting to your response.

Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!
http://www.microsoft.com/en-us/howtotell/Hardware.aspx
My System SpecsSystem Spec
28 Aug 2014   #9
Archatos

Windows 7 Ultimate x64
 
 

Thank you for your willingness to help.

Quote   Quote: Originally Posted by essenbe View Post
Try this, open a elevated command prompt ( click start, type cmd in the search box, right click on the cmd entry and select run as administrator) in the black box that opens, copy/paste sfc /scannow. If you decide to type it, notice the space between the sfc and the /. It is a system file checker which will scan your system files and attempt to correct any missing or corrupt files. What we want are the results to say windows found no integrity violations. If it says files were found but could not be repaired, close the box, reboot and run it again, after opening the administrative command prompt. You may have to reboot and run it three times for it to repair all system files. If it can't repair them after 3 reboots, let us know.

Also, please run the Blue Screen of Death (BSOD) Posting Instructions and upload the file with your next post.
sfc /scannow gives the result that in the screenshot attached in my first post. I ran the SF diagnostics tool and have attached the zip file to this post.

Quote   Quote: Originally Posted by NoelDP View Post
This all smacks of permissions problems to me - possibly either a required service is not launching properly, or it doesn't have proper access.

This isn't strictly applicable here - but may give us some relevant detail....


Please follow this tutorial and post an MGADiag report - then we can see what the problem is.

http://www.sevenforums.com/windows-updates-activation/234159-windows-genuine-activation-issue-posting-instructions.html

Ignore errors produced when clicking on the Copy button - they simply mean that the tool could not create the backup files for some reason. The data is still copied to the clipboard for pasting to your response.

Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!
http://www.microsoft.com/en-us/howtotell/Hardware.aspx
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-X92GV-V7DCV-P4K27
Windows Product Key Hash: aU2z1/fnhnLHmhBm699qYZT2E6s=
Windows Product ID: 00426-OEM-8992662-00400
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {223ED62A-830E-44AF-A312-11984FB2FC75}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.140303-2144
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{223ED62A-830E-44AF-A312-11984FB2FC75}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-P4K27</PKey><PID>00426-OEM-8992662-00400</PID><PIDType>2</PIDType><SID>S-1-5-21-3256190397-3060108746-1297333174</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>h9-1110eo</Model></SYSTEM><BIOS><Manufacturer>AMI</Manufacturer><Version>7.09</Version><SMBIOSVersion major="2" minor="7"/><Date>20120314000000.000000+000</Date></BIOS><HWID>52CE3707018400FE</HWID><UserLCID>041D</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>W. Europe Standard Time(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>QA09 </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00178-926-600400-02-1053-7600.0000-3452012
Installation ID: 012180883780506726258995975562304401976392168401108575
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: P4K27
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 29.08.2014 00:45:01

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MAAAAAIAAQABAAEAAAACAAAAAgABAAEACrayTvhQdxbYcgTReBKKmzQ0dv8wepZj

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC HPQOEM SLIC-CPC
FACP HPQOEM SLIC-CPC
DBGP HPQOEM SLIC-CPC
HPET HPQOEM SLIC-CPC
MCFG HPQOEM SLIC-CPC
SLIC DELL QA09
SSDT HPQOEM SLIC-CPC
SSDT HPQOEM SLIC-CPC
SSDT HPQOEM SLIC-CPC
My System SpecsSystem Spec
29 Aug 2014   #10
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

The installation is counterfeit - enabled by a hacker's Activation Exploit.
You need to reformat and reinstall using legitimate media and Key.
My System SpecsSystem Spec
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