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#1
Upgraded Win 7 Pro 32-Bit to 64-Bit - Now Can't Activate?!
Hi.
Purchased a refurbished Dell 755 DT (64-Bit capable) from Walmart with a genuine MS Windows 7 Pro 32-bit version/key installed. Needed 64-bit as I work with large data sets ... created a bootable USB with Win 7 Pro 64-bit ISO, re-installed, everything works ... but after entering in the (prior 32-bit version) product key I get an error 0x8007232B DNS name does not exist.
It's the same machine, same version of windows (7 Pro) ... just did a custom re-install to 64-bit. So how do I resolve this and re-activate? Should I call Microsoft or the tech support from the Walmart refurbisher?
Thanks!!
Diag. Tool results below:
Code:Diagnostic Report (1.9.0027.0): ----------------------------------------- Windows Validation Data--> Validation Code: 0 Cached Online Validation Code: 0x0 Windows Product Key: *****-*****-J8D7P-XQJJ2-GPDD4 Windows Product Key Hash: xgsndMkYdJsYmUng0qIJ/thx+HI= Windows Product ID: 00371-868-0000007-85483 Windows Product ID Type: 1 Windows License Type: KMS Client Windows OS version: 6.1.7601.2.00010100.1.0.048 ID: {DB0CB668-1B6D-4000-8F0C-578FEB6E92AC}(1) Is Admin: Yes TestCab: 0x0 LegitcheckControl ActiveX: N/A, hr = 0x80070002 Signed By: N/A, hr = 0x80070002 Product Name: Windows 7 Professional Architecture: 0x00000009 Build lab: 7601.win7sp1_gdr.140303-2144 TTS Error: Validation Diagnostic: Resolution Status: N/A Vista WgaER Data--> ThreatID(s): N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 Windows XP Notifications Data--> Cached Result: N/A, hr = 0x80070002 File Exists: No Version: N/A, hr = 0x80070002 WgaTray.exe Signed By: N/A, hr = 0x80070002 WgaLogon.dll Signed By: N/A, hr = 0x80070002 OGA Notifications Data--> Cached Result: N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 OGAExec.exe Signed By: N/A, hr = 0x80070002 OGAAddin.dll Signed By: N/A, hr = 0x80070002 OGA Data--> Office Status: 109 N/A OGA Version: N/A, 0x80070002 Signed By: N/A, hr = 0x80070002 Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3 Browser Data--> Proxy settings: N/A User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32) Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe Download signed ActiveX controls: Prompt Download unsigned ActiveX controls: Disabled Run ActiveX controls and plug-ins: Allowed Initialize and script ActiveX controls not marked as safe: Disabled Allow scripting of Internet Explorer Webbrowser control: Disabled Active scripting: Allowed Script ActiveX controls marked as safe for scripting: Allowed File Scan Data--> Other data--> Office Details: <GenuineResults><MachineData><UGUID>{DB0CB668-1B6D-4000-8F0C-578FEB6E92AC}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-GPDD4</PKey><PID>00371-868-0000007-85483</PID><PIDType>1</PIDType><SID>S-1-5-21-2934589135-3744366107-2558905783</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>OptiPlex 755 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A22</Version><SMBIOSVersion major="2" minor="5"/><Date>20120611000000.000000+000</Date></BIOS><HWID>95223C07018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>B9K </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> Spsys.log Content: 0x80070002 Licensing Data--> Software licensing service version: 6.1.7601.17514 Name: Windows(R) 7, Professional edition Description: Windows Operating System - Windows(R) 7, VOLUME_KMSCLIENT channel Activation ID: b92e9980-b9d5-4821-9c94-140f632f6312 Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f Extended PID: 00371-00170-868-000000-03-1033-7601.0000-2342014 Installation ID: 003853832254305435787713391450518953266951616183980854 Partial Product Key: GPDD4 License Status: Initial grace period Time remaining: 31020 minute(s) (21 day(s)) Remaining Windows rearm count: 3 Trusted time: 8/30/2014 7:44:33 AM Please use slmgr.vbs /ato to activate and update KMS client information in order to update values. Windows Activation Technologies--> HrOffline: 0x00000000 HrOnline: 0x00000000 HealthStatus: 0x0000000000000000 Event Time Stamp: 8:22:2014 13:47 ActiveX: Registered, Version: 7.1.7600.16395 Admin Service: Registered, Version: 7.1.7600.16395 HealthStatus Bitmask Output: HWID Data--> HWID Hash Current: NgAAAAEABgABAAIAAAABAAAAAQABAAEA6GH+6sq1ki7KdNCHKK9k/oj9bsOqVgLY2rlNbiqF OEM Activation 1.0 Data--> N/A OEM Activation 2.0 Data--> BIOS valid for OA 2.0: yes Windows marker version: 0x0 OEMID and OEMTableID Consistent: yes BIOS Information: ACPI Table Name OEMID Value OEMTableID Value APIC DELL B9K FACP DELL B9K HPET DELL B9K BOOT DELL B9K MCFG DELL B9K SSDT DELL st_ex ASF! DELL B9K ____ DELL B9K SLIC DELL B9K