Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Windows Update error 80080005 - do I need to do a reinstall to fix?

31 Aug 2014   #1
CBXMAN61

Windows 7 Home Premium 64 bit
 
 
Windows Update error 80080005 - do I need to do a reinstall to fix?

For a while I have had issues with the Microsoft updates in that if I ever tried to initiate a check for updates manually myself "check for updates" it would fail and bring up te above error code 80080005 however the automatic updates worked (I would see an orange coloured icon in the bottom taskbar every other day or so which would alert me to the fact that updates were needed, and if I clicked that they always successfully installed). Also I would sometimes see the laptop installing updates when I shut the laptop down.

Last week I thought I would try and get it fixed once and for all and signed up for a MS account and took advantage of online support service on the MS website. At that point, even though I had the glitch where I couldn't do a manual check for updates, I could see a long list of installed updates. After they had used LogMeIn to take a look at my PC, they spent about 90 minutes doing various things including it seems, removing the list of installed updates from the list and sadly they didnt fix the problem.

I have done a complete scan using their MS virus checking tool, I have run the MS Security Scanner both of which revealed nothing. I have also used the MS Fix It tool for Updates issues and this just hangs for hours. I have also done a Norton Anti Virus scan and this revealed nothing. I have also run the System File Checker in Windows again with no issues revealed. I have also de-fragged my hard drive (just 3% fragmented). I also contacted Norton yesterday and they took a look and seemed to remove some temp files but all they said was that Norton was working fine, my laptop was clean and they didnt have any expertise with Windows updates issues.

I am using an Acer laptop with Windows 7 Home Premium (64 bit) with MS Office 2010 and apart from this issue, my laptop is fine even though it is now 4 years old. There is one other thing, I cant seem to install a newer version of Internet Explorer, I am using IE9 but I cant seem to get 10 or 11 to load.

I am no technical PC wizard and I am also very concerned about doing things which may damage my laptop which is my primary business tool although I had a PC support chap who we've used occasionally come take a look Friday and he was a bit puzzled, said we'd have to remove everything from the laptop and the re-load it back on which sounds like a real pain. He thought that maybe the hard drive was failing.

One other thing, when I tried to do a manual check for updates, if would say "last check for updates 25/6/12" which always puzzled me because the laptop came to life in Mar-10 so wondered whether 25/6/12 was significant. I use Norton 360 Premier Edition on the laptop, having upgraded in early 2014 from Norton Internet Security.

I appreciate any guidance and help which you can give and if you could keep the language as simple as possible.


Thanks


Andy C



My System SpecsSystem Spec
.
02 Sep 2014   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Please follow the Windows Update Posting Instructions and post the requested data
If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)

Also...

Please download the Farbar Service Scanner from

http://www.bleepingcomputer.com/download/farbar-service-scanner/

Right-click on the saved file and select 'Run as Administrator', and tick all the options, then click on the Scan button - copy and paste the report to your response.


My System SpecsSystem Spec
Reply

 Windows Update error 80080005 - do I need to do a reinstall to fix?




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
Windows Update error 80080005
It all started a week or 2 ago, when Windows Update said there were maybe 2 updates ready, plus the standard malicious software removal update. I think one of them may have been a patch for Windows 7 SP1 (or maybe it WAS SP1). Everything seemed to go normally. There was no restart prompt. ...
Windows Updates & Activation
Windows 7 update error code 80080005
Hi, I got windows update error with error code 80080005. I tried NETSH WINSOCK RESET as Noel said in the other post, I changed the window update setting, I deleted all the files in C:\Windows\SoftwareDistribution\ as someone has suggested, and uninstalled Malawarebytes (antispyware) and Norton...
Windows Updates & Activation
Windows Update could not search for new updates, error 80080005
Hello, I've been trying for hours to fix a problem with the Windows Update on my laptop. I run Windows 7 Home Premium SP1 x64. Lately, I noticed that the automatic update is always installing the same 4 updates and this has been going for 2 months. So I tried to search for the solution on the...
Windows Updates & Activation
Windows 7 80080005 update error
Hello, I have an older laptop that I'd like to gift to some teenagers and I'm trying to get it to the point of hand off without wiping the drive; that way it still has Office, etc. Unfortunately, I think it crashed during an update a couple of years ago. This seems to have generated the...
Windows Updates & Activation
Windows Update : error 80080005
Hi, For months, I've an issue with Windows Update on Seven x64. I've this result : "An error occurred while checking for new updates for your computer.", error 80080005. Maybe you could help me, please? I've tried things such as : - MS FixIt (which, of course, found that there were no...
Windows Updates & Activation
Windows 7 update error code 80080005
I kept getting the error code 80080005 when my computer tried to update. I tried what Noel said to do in another post and it did not work, but it did have my computer alert me of updates that needed installing. Once installed I started the update windows again and it is now been searching for...
Windows Updates & Activation


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 03:50.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App