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Windows 7: Windows not Genuine error 0x8004fe21 after cloning drive

01 Sep 2014   #1
sdramsey

Windows 7 Professional SP1 32-bit
 
 
Windows not Genuine error 0x8004fe21 after cloning drive

Running Windows 7 Professional SP 1 32-bit on an HP Probook 4520s. I recently cloned to a new hard drive using Acronis after my old drive started throwing errors. After a day or so I noticed that Windows Search was not working and I could not get Indexing to restart through services.msc or any other way. A week later (yesterday), I started getting the "Windows is not Genuine" popup even though in my computer it shows that Windows is activated and shows a Product ID. I also noted then that Windows Update will not run--gives me the message that the service is turned off (and I can't turn it on).

Spent a while online with a Microsoft Answer Tech last night and although he tried through a remote session, he could not fix the issue.

Results from the Diagnostic Tool are:

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0x8004FE21
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-788W3-H689G-6P6GT
Windows Product Key Hash: yr8OHoeXhbT4dc6MxGYjdAStSPY=
Windows Product ID: 00371-OEM-8992671-00008
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {FF379D3E-C039-4938-A722-131818C8DD07}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.140303-2144
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Professional Plus 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\windows\system32\sppuinotify.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\windows\system32\slui.exe[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x800b0100
File Mismatch: C:\windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{FF379D3E-C039-4938-A722-131818C8DD07}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-6P6GT</PKey><PID>00371-OEM-8992671-00008</PID><PIDType>2</PIDType><SID>S-1-5-21-2995283157-914515178-1161050403</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP ProBook 4520s</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>68AZZ Ver. F.50</Version><SMBIOSVersion major="2" minor="6"/><Date>20140708000000.000000+000</Date></BIOS><HWID>76793407018400FC</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Atlantic Standard Time(GMT-04:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>AA16F857B482D86</Val><Hash>mDTocIuuuu5XjlkmjczgwIFwGIE=</Hash><Pid>89409-707-1966157-65177</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00178-926-700008-02-4105-7600.0000-2302010
Installation ID: 011233530544837926863885033553325122615903136284578685
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 6P6GT
License Status: Licensed
Remaining Windows rearm count: 2
Trusted time: 01/09/2014 9:58:53 AM

Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x000000000001EFF0
Event Time Stamp: 8:31:2014 23:46
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\sppobjs.dll
Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
Tampered File: %systemroot%\system32\sppwinob.dll
Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
Tampered File: %systemroot%\system32\drivers\spsys.sys


HWID Data-->
HWID Hash Current: LgAAAAEAAQABAAEAAAACAAAAAgABAAEAeqgsvSiMKowsFCZXmoiSovDJWA9cXQ==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            HPQOEM        1411    
  FACP            HPQOEM        1411    
  HPET            HPQOEM        1411    
  MCFG            HPQOEM        1411    
  ASF!            HPQOEM        1411    
  SSDT            HPQOEM        SataAhci
  SSDT            HPQOEM        SataAhci
  SLIC            HPQOEM        SLIC-MPC
  SSDT            HPQOEM        SataAhci
  SSDT            HPQOEM        SataAhci
  SSDT            HPQOEM        SataAhci
  SSDT            HPQOEM        SataAhci
Any help appreciated!
Sherry


My System SpecsSystem Spec
.
01 Sep 2014   #2
Tookeri

Windows 7 Pro 32
 
 

Looking at the diagnostics there are some "file mismatch" and "tampered file" problems in system32. If they were caused by the old drive they would've been cloned to the new one. Do you know if the MS Tech ran System File Checker? If not see this: SFC /SCANNOW Command - System File Checker
My System SpecsSystem Spec
01 Sep 2014   #3
sdramsey

Windows 7 Professional SP1 32-bit
 
 

Hi, thanks, yes he did run scannow over the remote session. However, he didn't really offer any insight into what that revealed. Perhaps my only option is to reinstall? Precisely what I was hoping to avoid...
My System SpecsSystem Spec
.

01 Sep 2014   #4
Tookeri

Windows 7 Pro 32
 
 

It probably wasn't successful. Maybe you could try it yourself to see what it says. If it doesn't work then you could try to follow these instructions to run the System File Checker at boot: SFC /SCANNOW : Run in Command Prompt at Boot

Other things to try is a System Restore. The only problem is to know when these errors occurred - when to restore from.

I suppose you don't have a full backup somewhere, an image backup?
My System SpecsSystem Spec
01 Sep 2014   #5
sdramsey

Windows 7 Professional SP1 32-bit
 
 

Sadly, no image, and the only restore points are dated today and yesterday. I'm running the scannow so we'll see what it finds.
My System SpecsSystem Spec
01 Sep 2014   #6
sdramsey

Windows 7 Professional SP1 32-bit
 
 

Okay, it finished more quickly than I expected, and surprisingly did not find any integrity violations.
My System SpecsSystem Spec
01 Sep 2014   #7
Tookeri

Windows 7 Pro 32
 
 

That was very surprising, unfortunately!

Well, then you might want to try a Repair Install

Since you have an HP I assume you have an OEM installation. If so, note the 3rd list item in the Warning frame on the repair install page:

My System SpecsSystem Spec
01 Sep 2014   #8
sdramsey

Windows 7 Professional SP1 32-bit
 
 

With regards to this OEM iso for Win7, can I use it to do a fresh install of Windows with my current HP OEM Windows 7 license key? That would give me the advantage of switching to 64bit instead of 32bit, which isnt using all the ram in my laptop.
My System SpecsSystem Spec
01 Sep 2014   #9
Tookeri

Windows 7 Pro 32
 
 

Clean Reinstall - Factory OEM Windows 7

I don't know regarding 64-bit. Can't see any information about going from 32 to 64 bit regarding license on the page linked above, but this MS post initially says it's no problem. BUT later on that page it says:

OEM versions are "sold" in two different bit versions separately and you will need tobuy the 64 bit version "separately."
My System SpecsSystem Spec
01 Sep 2014   #10
sdramsey

Windows 7 Professional SP1 32-bit
 
 

Thanks very much for the help! I'll try the repair install and see where that gets me.
My System SpecsSystem Spec
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 Windows not Genuine error 0x8004fe21 after cloning drive




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