Windows not Genuine error 0x8004fe21 after cloning drive

Page 1 of 3 123 LastLast

  1. Posts : 13
    Windows 7 Professional SP1 32-bit
       #1

    Windows not Genuine error 0x8004fe21 after cloning drive


    Running Windows 7 Professional SP 1 32-bit on an HP Probook 4520s. I recently cloned to a new hard drive using Acronis after my old drive started throwing errors. After a day or so I noticed that Windows Search was not working and I could not get Indexing to restart through services.msc or any other way. A week later (yesterday), I started getting the "Windows is not Genuine" popup even though in my computer it shows that Windows is activated and shows a Product ID. I also noted then that Windows Update will not run--gives me the message that the service is turned off (and I can't turn it on).

    Spent a while online with a Microsoft Answer Tech last night and although he tried through a remote session, he could not fix the issue.

    Results from the Diagnostic Tool are:

    Code:
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    
    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-788W3-H689G-6P6GT
    Windows Product Key Hash: yr8OHoeXhbT4dc6MxGYjdAStSPY=
    Windows Product ID: 00371-OEM-8992671-00008
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {FF379D3E-C039-4938-A722-131818C8DD07}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_gdr.140303-2144
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    
    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Plus 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005
    
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    
    File Scan Data-->
    File Mismatch: C:\windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\windows\system32\sppuinotify.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\windows\system32\slui.exe[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x800b0100
    File Mismatch: C:\windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100
    
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{FF379D3E-C039-4938-A722-131818C8DD07}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-6P6GT</PKey><PID>00371-OEM-8992671-00008</PID><PIDType>2</PIDType><SID>S-1-5-21-2995283157-914515178-1161050403</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP ProBook 4520s</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>68AZZ Ver. F.50</Version><SMBIOSVersion major="2" minor="6"/><Date>20140708000000.000000+000</Date></BIOS><HWID>76793407018400FC</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Atlantic Standard Time(GMT-04:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>AA16F857B482D86</Val><Hash>mDTocIuuuu5XjlkmjczgwIFwGIE=</Hash><Pid>89409-707-1966157-65177</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  
    
    Spsys.log Content: 0x80070002
    
    Licensing Data-->
    Software licensing service version: 6.1.7601.17514
    
    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00178-926-700008-02-4105-7600.0000-2302010
    Installation ID: 011233530544837926863885033553325122615903136284578685
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 6P6GT
    License Status: Licensed
    Remaining Windows rearm count: 2
    Trusted time: 01/09/2014 9:58:53 AM
    
    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x000000000001EFF0
    Event Time Stamp: 8:31:2014 23:46
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppobjs.dll
    Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
    Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
    Tampered File: %systemroot%\system32\sppwinob.dll
    Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
    Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
    Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
    Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
    Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
    Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
    Tampered File: %systemroot%\system32\drivers\spsys.sys
    
    
    HWID Data-->
    HWID Hash Current: LgAAAAEAAQABAAEAAAACAAAAAgABAAEAeqgsvSiMKowsFCZXmoiSovDJWA9cXQ==
    
    OEM Activation 1.0 Data-->
    N/A
    
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            HPQOEM        1411    
      FACP            HPQOEM        1411    
      HPET            HPQOEM        1411    
      MCFG            HPQOEM        1411    
      ASF!            HPQOEM        1411    
      SSDT            HPQOEM        SataAhci
      SSDT            HPQOEM        SataAhci
      SLIC            HPQOEM        SLIC-MPC
      SSDT            HPQOEM        SataAhci
      SSDT            HPQOEM        SataAhci
      SSDT            HPQOEM        SataAhci
      SSDT            HPQOEM        SataAhci
    Any help appreciated!
    Sherry
      My Computer


  2. Posts : 1,049
    Windows 7 Pro 32
       #2

    Looking at the diagnostics there are some "file mismatch" and "tampered file" problems in system32. If they were caused by the old drive they would've been cloned to the new one. Do you know if the MS Tech ran System File Checker? If not see this: SFC /SCANNOW Command - System File Checker
      My Computer


  3. Posts : 13
    Windows 7 Professional SP1 32-bit
    Thread Starter
       #3

    Hi, thanks, yes he did run scannow over the remote session. However, he didn't really offer any insight into what that revealed. Perhaps my only option is to reinstall? Precisely what I was hoping to avoid...
      My Computer


  4. Posts : 1,049
    Windows 7 Pro 32
       #4

    It probably wasn't successful. Maybe you could try it yourself to see what it says. If it doesn't work then you could try to follow these instructions to run the System File Checker at boot: SFC /SCANNOW : Run in Command Prompt at Boot

    Other things to try is a System Restore. The only problem is to know when these errors occurred - when to restore from.

    I suppose you don't have a full backup somewhere, an image backup?
      My Computer


  5. Posts : 13
    Windows 7 Professional SP1 32-bit
    Thread Starter
       #5

    Sadly, no image, and the only restore points are dated today and yesterday. I'm running the scannow so we'll see what it finds.
      My Computer


  6. Posts : 13
    Windows 7 Professional SP1 32-bit
    Thread Starter
       #6

    Okay, it finished more quickly than I expected, and surprisingly did not find any integrity violations.
      My Computer


  7. Posts : 1,049
    Windows 7 Pro 32
       #7

    That was very surprising, unfortunately!

    Well, then you might want to try a Repair Install

    Since you have an HP I assume you have an OEM installation. If so, note the 3rd list item in the Warning frame on the repair install page:


      My Computer


  8. Posts : 13
    Windows 7 Professional SP1 32-bit
    Thread Starter
       #8

    With regards to this OEM iso for Win7, can I use it to do a fresh install of Windows with my current HP OEM Windows 7 license key? That would give me the advantage of switching to 64bit instead of 32bit, which isnt using all the ram in my laptop.
      My Computer


  9. Posts : 1,049
    Windows 7 Pro 32
       #9

    Clean Reinstall - Factory OEM Windows 7

    I don't know regarding 64-bit. Can't see any information about going from 32 to 64 bit regarding license on the page linked above, but this MS post initially says it's no problem. BUT later on that page it says:

    OEM versions are "sold" in two different bit versions separately and you will need tobuy the 64 bit version "separately."
      My Computer


  10. Posts : 13
    Windows 7 Professional SP1 32-bit
    Thread Starter
       #10

    Thanks very much for the help! I'll try the repair install and see where that gets me. :)
      My Computer


 
Page 1 of 3 123 LastLast

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 21:14.
Find Us