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Windows 7: Windows 7 SP1 Update Unknown Error 800B0100

01 Sep 2014   #1
jttm80

Windows 7 Home Premium x64 SP1
 
 
Windows 7 SP1 Update Unknown Error 800B0100

Hi guys,

I'm having a problem with Windows Update. There are about 6 Security Updates which just will not install.
I've run Fixit and the SUR Tool, but nothing seems to work.
Tried installing one at a time to no avail.

I keep getting: Code 800B0100 Windows Update encountered an Unknown Error.

I've attached the CheckSUR files to help. Let me know if I need to provide anything else?

Thanks so much!


My System SpecsSystem Spec
.
01 Sep 2014   #2
HarriePateman

Windows 7 Ultimate 64-bit
 
 

Code:
Checking Package Manifests and Catalogs
(f)	CBS MUM Corrupt	0x800F0900	servicing\Packages\Package_2_for_KB2939576~31bf3856ad364e35~amd64~~6.1.1.1.mum		Line 1: 
(f)	CBS Catalog Corrupt	0x800B0100	servicing\Packages\Package_2_for_KB2939576~31bf3856ad364e35~amd64~~6.1.1.1.cat		
(f)	CBS MUM Corrupt	0x800F0900	servicing\Packages\Package_2_for_KB2978668~31bf3856ad364e35~amd64~~6.1.1.0.mum		Line 1: 
(f)	CBS Catalog Corrupt	0x800B0100	servicing\Packages\Package_2_for_KB2978668~31bf3856ad364e35~amd64~~6.1.1.0.cat		
(f)	CBS MUM Corrupt	0x800F0900	servicing\Packages\Package_3_for_KB2978668~31bf3856ad364e35~amd64~~6.1.1.0.mum		Line 1: 
(f)	CBS Catalog Corrupt	0x800B0100	servicing\Packages\Package_3_for_KB2978668~31bf3856ad364e35~amd64~~6.1.1.0.cat		
(f)	CBS MUM Corrupt	0x800F0900	servicing\Packages\Package_for_KB2922229_SP1~31bf3856ad364e35~amd64~~6.1.1.2.mum		Line 1: 
(f)	CBS Catalog Corrupt	0x800B0100	servicing\Packages\Package_for_KB2922229_SP1~31bf3856ad364e35~amd64~~6.1.1.2.cat		
(f)	CBS MUM Corrupt	0x800F0900	servicing\Packages\Package_for_KB2939576_SP1~31bf3856ad364e35~amd64~~6.1.1.1.mum		Line 1: 
(f)	CBS Catalog Corrupt	0x800B0100	servicing\Packages\Package_for_KB2939576_SP1~31bf3856ad364e35~amd64~~6.1.1.1.cat		
(f)	CBS MUM Corrupt	0x800F0900	servicing\Packages\Package_for_KB2939576~31bf3856ad364e35~amd64~~6.1.1.1.mum		Line 1: 
(f)	CBS Catalog Corrupt	0x800B0100	servicing\Packages\Package_for_KB2939576~31bf3856ad364e35~amd64~~6.1.1.1.cat		
(f)	CBS MUM Corrupt	0x800F0900	servicing\Packages\Package_for_KB2978668_SP1~31bf3856ad364e35~amd64~~6.1.1.0.mum		Line 1: 
(f)	CBS Catalog Corrupt	0x800B0100	servicing\Packages\Package_for_KB2978668_SP1~31bf3856ad364e35~amd64~~6.1.1.0.cat		
(f)	CBS MUM Corrupt	0x800F0900	servicing\Packages\Package_for_KB2978668~31bf3856ad364e35~amd64~~6.1.1.0.mum		Line 1: 
(f)	CBS Catalog Corrupt	0x800B0100	servicing\Packages\Package_for_KB2978668~31bf3856ad364e35~amd64~~6.1.1.0.cat
As you can see they are corrupt i have only highlighted a few for you.

I suggest you try the following:

1. Use SFC to scan whole system files
How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7

2. Reset the windows update components
How do I reset Windows Update components?

Try these and post back!
My System SpecsSystem Spec
02 Sep 2014   #3
jttm80

Windows 7 Home Premium x64 SP1
 
 

Hi there,

Thanks for the reply.
I've tried the 2 steps.

1) After running sfc, I got the message: Windows Resource Protection did not find any integrity violations.

2) After running the Reset, I got this message (see attached pic), which says that the Windows Update Error could not be automatically fixed.

Anything else I should be trying?
My System SpecsSystem Spec
.

02 Sep 2014   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Here's the full list of problem files from your CheckSUR
Code:
Unavailable repair files:
 winsxs\manifests\amd64_microsoft-windows-msxml30_31bf3856ad364e35_6.1.7601.22640_none_e6f95b20c6af545f.manifest
 winsxs\manifests\wow64_microsoft-windows-msxml30_31bf3856ad364e35_6.1.7601.22640_none_f14e0572fb10165a.manifest
 winsxs\manifests\x86_microsoft-windows-rpc-http_31bf3856ad364e35_6.1.7601.22743_none_a2686eb6b6ccf3c7.manifest
 winsxs\manifests\amd64_microsoft-windows-msxml30_31bf3856ad364e35_6.1.7601.18431_none_e67b8ca5ad88b4d4.manifest
 winsxs\manifests\wow64_microsoft-windows-msxml30_31bf3856ad364e35_6.1.7601.18431_none_f0d036f7e1e976cf.manifest
 winsxs\manifests\amd64_microsoft-windows-rpc-local_31bf3856ad364e35_6.1.7601.18532_none_1208ed525bc5f875.manifest
 winsxs\manifests\wow64_microsoft-windows-rpc-local_31bf3856ad364e35_6.1.7601.18532_none_1c5d97a49026ba70.manifest
 winsxs\manifests\amd64_microsoft-windows-msxml60_31bf3856ad364e35_6.1.7601.22640_none_e6f916c8c6afa142.manifest
 winsxs\manifests\wow64_microsoft-windows-msxml60_31bf3856ad364e35_6.1.7601.22640_none_f14dc11afb10633d.manifest
 winsxs\manifests\amd64_microsoft-windows-msxml60_31bf3856ad364e35_6.1.7601.18431_none_e67b484dad8901b7.manifest
 winsxs\manifests\wow64_microsoft-windows-msxml60_31bf3856ad364e35_6.1.7601.18431_none_f0cff29fe1e9c3b2.manifest
 winsxs\manifests\amd64_microsoft-windows-rpc-http_31bf3856ad364e35_6.1.7601.22743_none_fe870a3a6f2a64fd.manifest
 winsxs\manifests\amd64_microsoft-windows-rpc-local_31bf3856ad364e35_6.1.7601.22743_none_1288bc6174eacaae.manifest
 winsxs\manifests\wow64_microsoft-windows-rpc-local_31bf3856ad364e35_6.1.7601.22743_none_1cdd66b3a94b8ca9.manifest
 servicing\packages\Package_2_for_KB2939576~31bf3856ad364e35~amd64~~6.1.1.1.mum
 servicing\packages\Package_2_for_KB2939576~31bf3856ad364e35~amd64~~6.1.1.1.mum
 servicing\packages\Package_2_for_KB2978668~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_2_for_KB2978668~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_3_for_KB2978668~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_3_for_KB2978668~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_for_KB2922229_SP1~31bf3856ad364e35~amd64~~6.1.1.2.mum
 servicing\packages\Package_for_KB2922229_SP1~31bf3856ad364e35~amd64~~6.1.1.2.mum
 servicing\packages\Package_for_KB2939576_SP1~31bf3856ad364e35~amd64~~6.1.1.1.mum
 servicing\packages\Package_for_KB2939576_SP1~31bf3856ad364e35~amd64~~6.1.1.1.mum
 servicing\packages\Package_for_KB2939576~31bf3856ad364e35~amd64~~6.1.1.1.mum
 servicing\packages\Package_for_KB2939576~31bf3856ad364e35~amd64~~6.1.1.1.mum
 servicing\packages\Package_for_KB2978668_SP1~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_for_KB2978668_SP1~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_for_KB2978668~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_for_KB2978668~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_2_for_KB2939576~31bf3856ad364e35~amd64~~6.1.1.1.cat
 servicing\packages\Package_2_for_KB2939576~31bf3856ad364e35~amd64~~6.1.1.1.cat
 servicing\packages\Package_2_for_KB2978668~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_2_for_KB2978668~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_3_for_KB2978668~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_3_for_KB2978668~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_for_KB2922229_SP1~31bf3856ad364e35~amd64~~6.1.1.2.cat
 servicing\packages\Package_for_KB2922229_SP1~31bf3856ad364e35~amd64~~6.1.1.2.cat
 servicing\packages\Package_for_KB2939576_SP1~31bf3856ad364e35~amd64~~6.1.1.1.cat
 servicing\packages\Package_for_KB2939576_SP1~31bf3856ad364e35~amd64~~6.1.1.1.cat
 servicing\packages\Package_for_KB2939576~31bf3856ad364e35~amd64~~6.1.1.1.cat
 servicing\packages\Package_for_KB2939576~31bf3856ad364e35~amd64~~6.1.1.1.cat
 servicing\packages\Package_for_KB2978668_SP1~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_for_KB2978668_SP1~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_for_KB2978668~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_for_KB2978668~31bf3856ad364e35~amd64~~6.1.1.0.cat
I'll post a fix protocol a little later.
My System SpecsSystem Spec
02 Sep 2014   #5
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I've uploaded a file - jt8aa.zip - to my OneDrive at Noel's OneDrive
Please download and save it.
Right-click on the downloaded file, and select Extract all…
Extract to the default location - which will create a new folder jt8aa in the same place.
Open this folder - there should be two folders inside it (Manifests, and Packages)

Copy the content of the Packages folder to the folder
C:\Windows\Temp\CheckSur\Servicing\Packages

And the content of the manifests folder (.manifest files) into this folder:

C:\Windows\Temp\CheckSur\Winsxs\Manifests

Now run the CheckSUR tool again (it may take a while)

Post the new CheckSUR.log file, and the CheckSUR.persist.log file.
My System SpecsSystem Spec
02 Sep 2014   #6
jttm80

Windows 7 Home Premium x64 SP1
 
 

Hi there,

Thanks for your reply.
I've done as you requested. Here are the files after I ran the SUR tool.

Appreciate the help!
My System SpecsSystem Spec
03 Sep 2014   #7
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Woops! - musta missed one...
Code:
Unavailable repair files:
 winsxs\manifests\wow64_microsoft-windows-msxml30_31bf3856ad364e35_6.1.7601.22640_none_f14e0572fb10165a.manifest
I'll post another fix for that in a few minutes.
My System SpecsSystem Spec
03 Sep 2014   #8
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I've uploaded a file - jt8ab.zip - to my OneDrive at Noel's OneDrive
Please download and save it.
Right-click on the downloaded file, and select Extract all…
Extract to the default location - which will create a new folder jt8ab in the same place.
Open this folder - there should be two folders inside it (Manifests, and Packages)

Copy the content of the Packages folder to the folder
C:\Windows\Temp\CheckSur\Servicing\Packages

And the content of the manifests folder (.manifest files) into this folder:

C:\Windows\Temp\CheckSur\Winsxs\Manifests

Now run the CheckSUR tool again (it may take a while)

Post the new CheckSUR.log file, and the CheckSUR.persist.log file.
My System SpecsSystem Spec
03 Sep 2014   #9
jttm80

Windows 7 Home Premium x64 SP1
 
 

Heya,

Thanks for the fixes. After reading the log, it said that the errors were fixed, so I decided to run the Windows Update again.

Previously there were 7 updates which did not install. Now 4 have successfully installed, 3 have errors.
(I've tried updating them individually, to no avail)

The error code I'm getting now is 8024200D.
The 3 error updates are: KB2832414, KB2564958 and KB2676562

I ran the sfc and Update reset (and got the same results as I did before).
Not sure what else I can do. Thanks again for your patience!
My System SpecsSystem Spec
03 Sep 2014   #10
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

My System SpecsSystem Spec
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