Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: IE 11 x64 update failing Error 9c48

10 Sep 2014   #11
techke10

Win 7 Pro X32 and X64
 
 

And lastly, #4


My System SpecsSystem Spec
.
10 Sep 2014   #12
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

SFCdetails is clear - which means that the posted files achieved their desired result.

The oversized CAB file is almost irrelevant, I believe.

When I ask for the CBS.log file - I really do mean only that file, so that's the only one I need uploaded.

The important errors from that this time are these...
Code:
 Line 3686: 2014-09-10 07:41:23, Error                 CBS    Failed to create CSI transaction with id: TI5.30395628_631997735:1/. A pending repair transaction already exists, reboot is required [HRESULT = 0x80070bc9 - ERROR_FAIL_REBOOT_REQUIRED]
 Line 3698: 2014-09-10 07:41:23, Error                 CBS    Failed to call external evaluate applicability on package: WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~amd64~~7.6.7600.320, Update: ActiveX-64and32 [HRESULT = 0x80070bc9 - ERROR_FAIL_REBOOT_REQUIRED]
Looking at the background data...
There is no data whatever between these two points..
Code:
2014-09-09 16:16:36, Error                 CBS    Failed to call external evaluate applicability on package: WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~amd64~~7.6.7600.320, Update: ActiveX-64and32 [HRESULT = 0x80070bc9 - ERROR_FAIL_REBOOT_REQUIRED]
2014-09-10 07:41:23, Info                  CBS    Session: 30395628_631997735 initialized by client WindowsUpdateAgent.
Please upload the C:\Windows\windowsupdate.log file - it may show some details missing from what we've seen so far.
My System SpecsSystem Spec
15 Sep 2014   #13
techke10

Win 7 Pro X32 and X64
 
 

Ok. Sorry for the delay. I have attached the WindowsUpdate.log file below. I replied to my other post as well as far as Registry changing programs. We use FOG as an imaging server and I have installed CCleaner as a C drive cleaner but also has a registry fix program. Thanks for all of your help and time.
My System SpecsSystem Spec
.

15 Sep 2014   #14
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Looking at that result, we've cleared a few thing but many are left unresolved.
We need to go back to basics...

Click on Start > All Programs > Accessories
Right-click on the Command Prompt entry
Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.
At the Command prompt, type
CHKDSK C: /R
and hit the Enter key.
You will be told that the drive is locked, and the CHKDSK will run at the next boot - hit the Y key, and then reboot.
The CHKDSK will take a few hours depending on the size of the drive, so be patient!
After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) - then run the SFC again, and post the new CBS.log file.

My System SpecsSystem Spec
15 Sep 2014   #15
techke10

Win 7 Pro X32 and X64
 
 

Thanks again for your help! I ran chkdsk c: /r and then ran sfc scan. The CBS.log file is below.
My System SpecsSystem Spec
16 Sep 2014   #16
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

What happens with updates now? what error code if you just attempt to install the oldest found update?

Please post the C:\Windows\windowsupdate.log
My System SpecsSystem Spec
16 Sep 2014   #17
techke10

Win 7 Pro X32 and X64
 
 

Wow! I did the update this morning, and it worked! Thank you so much for your help. I am assuming this means the issue is resolved and will mark solved as long as you think it is. I have attached the WindowsUpdate.log file in case that is something you wanted to see anyway. Thanks again NoelDP for your help! I appreciate it.
My System SpecsSystem Spec
Reply

 IE 11 x64 update failing Error 9c48




Thread Tools




Similar help and support threads
Thread Forum
IE update Error 9C48
I have an update "Windows Explorer 9 for Windows 7" update which terminates with the error code 9C48. I have looked at a lot of fixes on the Web & this Forum and none seem to work. I have tried the Command line prompt -:FORFILES /P %WINDIR%\servicing\Packages /M...
Windows Updates & Activation
IE 11 update fails. Error: 9C48
Ive recently bought a new laptop and I installed all the drivers I got and I also update everything via Windows Update except this IE 11 update. I cant install it at all. Any solution?
Windows Updates & Activation
Error code 9C48 when trying to update IE9
Hello, I'm trying to install an update to IE9 but get the error code 9C48. I've tried to uninstall IE9 but it is not listed in the Windows Update section. Originally I was trying to install win7 SP1, but was getting an error saying "newer software alreay installed" I think. Any help...
Windows Updates & Activation
Error 9C48 with IE9 update on win7 64
I get an error 9C48 when trying to update IE9 on win7 64bit.
Windows Updates & Activation
Windows update error 9C48, Internet Explorer update.
Hello. It all started couple of days ago when I wansn't able to start my Skype, because at the login window Skype uses Internet Explorer:( I've been trying couple of days to do something. At first I was getting internet explorer 10 update error, but somehow, magically, that update installed, but...
Windows Updates & Activation
IE9 W7 64-bit update keeps failing (error 9C48)
I got this windows IE9 update 36.7 mb, but no matter what I do the update fails after restore point is created. It seems I got the same problem as here: Update fails with error code 9C48. - Microsoft Answers but it keeps failing. I tried disabling my Avast AV but no luck. Any ideas how to fix this?
Windows Updates & Activation


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 01:10.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App