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Windows 7: Windows update error 8007371B

05 Sep 2014   #1
leopold1983

Windows 7 Home Premium 64bit SP1
 
 
Windows update error 8007371B

Hello,

I had some problems with installing updates so I ran SURT and SFC /SCANNOW.
I started windows update again and got this error message 8007371B.

Could someone please help? Or tell me where I can find information on solving this error?

Thank you in advance.
First CBS ZIPAttachment 332128
Second CBS ZIP Attachment 332131
Third CBS ZIP Attachment 332132
Screenshot of error Attachment 332133


My System SpecsSystem Spec
.
06 Sep 2014   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

The error-code itself indicates registry problems.
The CBS.log shows a number of the following type of problem...
Code:
2014-09-05 12:23:46, Info                  CSI    nt-Core.Deployment, Version = 7.6.7600.320, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral]) ref: ( flgs: 00000000 guid: {d16d444c-56d8-11d5-882d-0080c847b195} name: [l:150{75}]"WUClient-SelfUpdate-Core-CoreComp~31bf3856ad364e35~amd64~~7.6.7600.320.Core" ncdata: [l:4{2}]"32") thumbprint: (null)
  Install (5): flags: 0 tlc: [Microsoft-Windows-WindowsUpdateClient-UI.Deployment, Version = 7.6.7600.320, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral]) ref: ( flgs: 00000000 guid: {d16d444c-56d8-11d5-882d-0080c847b195} name: [l:142{71}]"WUClient-SelfUpdate-Core-UIComp~31bf3856ad364e35~amd64~~7.6.7600.320.UI" ncdata: [l:4{2}]"32") thumbprint: (null)
2014-09-05 12:23:46, Info                  CSI    0000000f Changelist winner missing its manifest - Microsoft-Windows-WindowsUpdateClient-Core.Resources, Version = 7.5.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture = [l:10{5}]"fr-FR", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral
2014-09-05 12:23:46, Info                  CSI    00000010 Changelist winner missing its manifest - Microsoft-Windows-WindowsUpdateClient-UI.Resources, Version = 7.5.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture = [l:10{5}]"fr-FR", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral
2014-09-05 12:23:46, Error                 CSI    00000011@2014/9/5:08:23:46.348 (F) d:\win7sp1_gdr\base\wcp\componentstore\csd_winners.cpp(935): Error STATUS_SXS_TRANSACTION_CLOSURE_INCOMPLETE originated in function OriginateManifestsMissingError expression: (null)
[gle=0x80004005]
2014-09-05 12:23:46, Error                 CSI    00000012 (F) STATUS_SXS_TRANSACTION_CLOSURE_INCOMPLETE #5702# from CCSDirectTransaction::PerformChangeAnalysis(...)[gle=0xd0150024]
2014-09-05 12:23:46, Error                 CSI    00000013 (F) STATUS_SXS_TRANSACTION_CLOSURE_INCOMPLETE #5701# from CCSDirectTransaction::PrepareForCommit(...)[gle=0xd0150024]
2014-09-05 12:23:46, Error                 CSI    00000014 (F) STATUS_SXS_TRANSACTION_CLOSURE_INCOMPLETE #5700# from CCSDirectTransaction::ExamineTransaction(...)[gle=0xd0150024]
2014-09-05 12:23:46, Error                 CSI    00000015 (F) STATUS_SXS_TRANSACTION_CLOSURE_INCOMPLETE #5699# from CCSDirectTransaction_IRtlTransaction::ExamineTransaction(...)[gle=0xd0150024]
The CheckSUR scan has the following summary...
Code:
Summary:
Seconds executed: 792
 Found 1183 errors
  CSI Could Not Open file Total count: 1
  CSI Missing Identity Total count: 2
  CSI C Mark Deployment Missing Total count: 1177
  CSI Replacement File: CreateFile Failed Total count: 16
  CSI Payload File Missing Total count: 3
There is no way to fix this size of problem manually - you'll have to try a repair install, and hope that works. If not, then it's a Clean install.

Repair Install
My System SpecsSystem Spec
06 Sep 2014   #3
leopold1983

Windows 7 Home Premium 64bit SP1
 
 

Thank you for your quick answer. I'll try to do a reapair install then ... Wish me luck !
My System SpecsSystem Spec
.

06 Sep 2014   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Good luck!
My System SpecsSystem Spec
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