Update errors: Code 800F081F and 0x80070002

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  1. Evie
    Posts : 10
    Windows 7 Home Premium 64bit
       New #1

    Update errors: Code 800F081F and 0x80070002


    I have Win7 SP1 64 bit. Windows Update Agent 7.6.7600.320 fails to install and now I can't get any Windows updates. I can install other updates if I download the standalone update files from Microsoft's website, just not the Update Agent.

    When Windows Update tries to update to the WU Agent 7.6.7600.320 I get the 800F081F error.

    I downloaded the standalone update file (from Update to Microsoft Update client) and tried to install it, and I got the 0x80070002 error.

    I have used both admin account and my regular account while attempting the install.


    What I have tried so far:

    - sfc /scannow - found no errors
    - installed Windows Update Readiness Tool (May 2014)
    - Microsoft Fixit
    - Windows Update Diagnostic
    - checked my computer with 3 different virus/malware scanners (not at the same time, and only one of them
    is for real time scanning, the two others are on an usb stick just for on demand scanning) and nothing was found
    - even tried to change DNS on to 8.8.8.8 and 8.8.4.4. and still no go
    - renamed the "Software Distribution folder" so a new one was created
    - tried the install with clean boot, but nothing
    - instructions from Windows Update error 80070002 - Windows Help didn't help either


    Any help with this would be much appreciated. Attachment 332188.
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  3. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #2

    The CBS.log is stuffed with this error...
    Code:
     Line 46368: 2014-09-01 16:15:00, Info                  CBS    Calling client to resolve source, cannot find file 'wuaueng.dll.mui' at path: \\?\C:\Windows\Servicing\Packages\amd64_microsoft-windows-w..ient-core.resources_31bf3856ad364e35_7.6.7600.256_cs-cz_e813361d9f3045df\wuaueng.dll.mui
    Why this isn't found by SFC I'm not sure - unless you're using a hack to have multiple languages installed in a Home Premium machine. Technically, that file shouldn't be there anyhow, so I don't understand why Windows is looking there in the first place.

    Let's have a bit of a look at the system in a more general way...
    Please follow the instructions here Blue Screen of Death (BSOD) Posting Instructions - but just post the resulting file here in your reply.
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  4. Evie
    Posts : 10
    Windows 7 Home Premium 64bit
    Thread Starter
       New #3

    I haven't, at least knowingly, installed multiple languages on my machine. Anyway, here are the results I got. Edited to add: Forgot that my keyboard is probably set to Finnish because I need the Nordic characters/letters, but my system language is set to English.
    Last edited by Evie; 12 Sep 2014 at 10:33.
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  6. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #4

    Hmmm - with luck this will free up the system...

    Open an Elevated Command Prompt, and run the flowing command.

    Code:
    DISM /online /remove-package /packagename:WUClient-SelfUpdate-Core-TopLevel~31bf3856ad364e35~amd64~~7.6.7600.320
 
.
    Once complete, reboot, then go to Windows Update and do a Check for Updates - this should force a reinstall of the WU update itself.
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  7. Evie
    Posts : 10
    Windows 7 Home Premium 64bit
    Thread Starter
       New #5

    Did that, and while it took a bit longer this time, I still got the same error message:

    Windows Update Agent 7.6.7600.320
    Installation date: ?7.?9.?2014 8:17
    Installation status: Failed
    Error details: Code 800F081F
    Update type: Important
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  8. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #6

    OK - post the new CBS.log and C:\windows\windowsupdate.log files, and I'll take a look.
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  10. Evie
    Posts : 10
    Windows 7 Home Premium 64bit
    Thread Starter
       New #7

    Attachment 332309 and Attachment 332310
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  11. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #8

    Somehow, your system seems to be convinced that it's running Czech Windows !
    Code:
    2014-09-07 07:49:23, Info                  CBS    Exec: Staging Package: WUClient-SelfUpdate-Core-UIComp~31bf3856ad364e35~amd64~sk-SK~7.6.7600.256, Update: UI, PinDeployment: amd64_microsoft-windows-w..oyment-languagepack_31bf3856ad364e35_7.6.7600.256_sk-sk_5c78fe68b5bdbdb9
2014-09-07 07:49:23, Info                  CBS    Calling client to resolve source, cannot find file 'wuaueng.dll.mui' at path: \\?\C:\Windows\Servicing\Packages\amd64_microsoft-windows-w..ient-core.resources_31bf3856ad364e35_7.6.7600.256_cs-cz_e813361d9f3045df\wuaueng.dll.mui
2014-09-07 07:49:23, Error                 CBS    Exec: Failed to pre-stage package: WUClient-SelfUpdate-Core-AdmComp~31bf3856ad364e35~amd64~sk-SK~7.6.7600.320, file: wuaueng.dll.mui, source: \\?\C:\Windows\Servicing\Packages\amd64_microsoft-windows-w..ient-core.resources_31bf3856ad364e35_7.6.7600.256_cs-cz_e813361d9f3045df\wuaueng.dll.mui, sandbox: (null) [HRESULT = 0x800f081f - CBS_E_SOURCE_MISSING]
2014-09-07 07:49:23, Info                  CBS    Failed to gather all required files. [HRESULT = 0x800f081f - CBS_E_SOURCE_MISSING]
2014-09-07 07:49:23, Info                  CBS    Failed to gather all missing files for package: WUClient-SelfUpdate-Core-TopLevel~31bf3856ad364e35~amd64~~7.6.7600.320 [HRESULT = 0x800f081f - CBS_E_SOURCE_MISSING]
    Let's see if we can specifically get rid of this one...
    Open an Elevated Command Prompt, and run the flowing command.

    Code:
     
DISM /online /remove-package /packagename:WUClient-SelfUpdate-Core-UIComp~31bf3856ad364e35~amd64~cs-cz~7.6.7600.256
 
.
    reboot, and see what happens.
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  12. Evie
    Posts : 10
    Windows 7 Home Premium 64bit
    Thread Starter
       New #9

    Got the following error message: WUClient-SelfUpdate-Core-UIComp Error: 0x80070005
    Error: 5
    Access is denied

    Attachment 332321

    I didn't reboot my system since it didn't work.
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  13. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #10

    Hmmm - it seems the registry thinks that the file should be present...
    Let's see what we can find.

    Open an elevated Command Prompt, and run the following command

    Code:
     
REG QUERY "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages" /F WUClient-SelfUpdate-Core-UIComp
    post the results.
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