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Windows 7: Product key for 64 bit not working

08 Sep 2014   #1
hurricain

Windows 7 Home Premium x64
 
 
Product key for 64 bit not working

Hi everyone, new to tech stuff, new poster.

I had 32bit home premium, HDD fried, reinstalled ISO and made the mistake of getting another 32bit, wanted 64 as my pc is more than capable of handling it and i heard that as long as it is not OEM and the same version (home premium 32 and 64) that i can use the same key.

I used it again on the second 32bit. I wiped my HDD and got the iso for 64bit, and my key is not working for me.

Am I screwed, or can I call MS and do something to save me from another purchase? I tried reinstalling 32bit and got invalid key again as well. So now i am doing another HDD wipe with DBAN and just going with 64.

Any help is appreciated. Thank you!

This is a custom built PC and I bought win7 from newegg, so it isn't a bootleg copy. I have the sticker on my PC (thank god i remembered to put it there).


My System SpecsSystem Spec
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08 Sep 2014   #2
AddRAM

Windows 7 Pro x64 Windows 10 Pro x64
 
 

You`ll just have to call Microosoft

Check your key with this.

Online PIDChecker
My System SpecsSystem Spec
08 Sep 2014   #3
hurricain

Windows 7 Home Premium x64
 
 

is there a specific number to call, the one i called did not help at all.

thank you for the reply!
My System SpecsSystem Spec
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08 Sep 2014   #4
AddRAM

Windows 7 Pro x64 Windows 10 Pro x64
 
 

Did you try this one ?

1 (800) 642-7676

http://support.microsoft.com/contactus/
My System SpecsSystem Spec
08 Sep 2014   #5
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Please follow this tutorial and post an MGADiag report - then we can see what the problem is.

http://www.sevenforums.com/windows-updates-activation/234159-windows-genuine-activation-issue-posting-instructions.html

Ignore errors produced when clicking on the Copy button - they simply mean that the tool could not create the backup files for some reason. The data is still copied to the clipboard for pasting to your response.

Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!
http://www.microsoft.com/en-us/howtotell/Hardware.aspx
My System SpecsSystem Spec
08 Sep 2014   #6
hurricain

Windows 7 Home Premium x64
 
 

I will get this done tonight, I am off to work for the day, thank you for the responses and I should have more info tonight!
My System SpecsSystem Spec
09 Sep 2014   #7
hurricain

Windows 7 Home Premium x64
 
 

ends up the key was transposed sorry all. tech mistake!
My System SpecsSystem Spec
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 Product key for 64 bit not working




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