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Windows 7: Windows Not Genuine, even though Copy is Purchased

09 Sep 2014   #1
jalway

Windows 7 Home, 64 bit
 
 
Windows Not Genuine, even though Copy is Purchased

Hello,

Since yesterday morning I've been getting the message "Windows 7 Build 7601 This Copy of Windows is Not Genuine" on my HP Pavilion Elite desktop computer, which I purchased in 2012.

I called Microsoft and they said that HP was blocking my copy. I then called HP, and they said they don't do that. I then explained to HP what happened. They thought it might be a virus that was the cause. I explained that I had a backup hard drive (a duplicate of the date and OS image, etc. from a month ago) and the same problem error popped up when I used that one. They said it might have been a "virus bomb" that's been on the system for months and set to go off on a date. It could also be in the BIOS.

I ran an Adaware scan and a MalewareBytes scan. Both of them found some malware that has been removed, but the problem remains. I'm currently running "Microsoft Safety Scanner".

Does anyone know how I can fix this problem? Are there any well known viruses or maleware that are known to cause this issue?

Additional, about a month ago I had the motherboard replaced by a professional computer company. The other motherboard was damaged due to a power surge, possibly. The replacement was not an upgrade. But that was a month ago, and everything was working fine until yesterday.

I ran MGADiag.exe. Here is the code:

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
Windows Product ID: 00359-OEM-8992687-00010
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {F6F7FD0A-2F81-4044-98A9-34543E05FBB2}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.140303-2144
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{F6F7FD0A-2F81-4044-98A9-34543E05FBB2}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3Q6C9</PKey><PID>00359-OEM-8992687-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-1546432434-2065619200-2593282358</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>PPPPP-CCC#MMMMMMMM</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>6.07</Version><SMBIOSVersion major="2" minor="6"/><Date>20100519000000.000000+000</Date></BIOS><HWID>61243807018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800010-02-1033-7600.0000-2052009
Installation ID: 020661662006079210566371112016274214731226143913191860
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 3Q6C9
License Status: Notification
Notification Reason: 0xC004F057.
Remaining Windows rearm count: 3
Trusted time: 9/9/2014 9:37:18 AM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C533
HealthStatus: 0x0000000000000000
Event Time Stamp: 9:8:2014 14:09
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MAAAAAEAAAABAAEAAQACAAAAAwABAAEAln0smnbIqPw0E8QxYj0CTA6c3uIKTVxd

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			HPQOEM		SLIC-CPC
  FACP			HPQOEM		SLIC-CPC
  HPET			HPQOEM		SLIC-CPC
  MCFG			HPQOEM		SLIC-CPC
  OEMB			HPQOEM		SLIC-CPC
  SSDT			HPQOEM		SLIC-CPC
  GSCI			HPQOEM		SLIC-CPC
  SSDT			HPQOEM		SLIC-CPC

Thanks for any help!
...John


My System SpecsSystem Spec
.
09 Sep 2014   #2
3D Jed

Windows 7 pro x64 SP1
 
 

So you've swapped the HDD and the mobo - when does this become a different computer? This question was first asked by Plutarch in the 1st century -

Ship of Theseus - Wikipedia, the free encyclopedia

a paradox known in the UK as 'Trigger's Broom'.

>> sorry for thread hijack . . .
My System SpecsSystem Spec
09 Sep 2014   #3
jalway

Windows 7 Home, 64 bit
 
 

I got the following help from MS online, and it worked.



Quote:
Try the following:
Click Start, right click Computer
Click Properties
Scroll down to Windows Activation
Click the link 'Change product key'
Enter the product key located on the COA sticker attached to the bottom of your laptop or in the battery compartment. Click Next to activate over the Internet.
COA Certificate of Authenticity:
How to Tell - Home
??
What is the Windows Certificate of Authenticity?
What is the Windows Certificate of Authenticity?
My System SpecsSystem Spec
.

09 Sep 2014   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

The machine appears to have lost the SLIC table required to self-activate the OEM_SLP License in use.

Such Keys are always blocked by MS - because they are designed to be activated by the machine itself on every boot.
HP has no power whatever to block Keys - they have to request MS to do so.


You need to change the Product Key to the one on the COA sticker on the machine's case (or inside the battery compartment), using the Change Product Key link at the bottom of the System properties page.


You may need to activate by phone.
My System SpecsSystem Spec
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