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Windows Not Genuine, even though Copy is Purchased
Hello,
Since yesterday morning I've been getting the message "Windows 7 Build 7601 This Copy of Windows is Not Genuine" on my HP Pavilion Elite desktop computer, which I purchased in 2012.
I called Microsoft and they said that HP was blocking my copy. I then called HP, and they said they don't do that. I then explained to HP what happened. They thought it might be a virus that was the cause. I explained that I had a backup hard drive (a duplicate of the date and OS image, etc. from a month ago) and the same problem error popped up when I used that one. They said it might have been a "virus bomb" that's been on the system for months and set to go off on a date. It could also be in the BIOS.
I ran an Adaware scan and a MalewareBytes scan. Both of them found some malware that has been removed, but the problem remains. I'm currently running "Microsoft Safety Scanner".
Does anyone know how I can fix this problem? Are there any well known viruses or maleware that are known to cause this issue?
Additional, about a month ago I had the motherboard replaced by a professional computer company. The other motherboard was damaged due to a power surge, possibly. The replacement was not an upgrade. But that was a month ago, and everything was working fine until yesterday.
I ran MGADiag.exe. Here is the code:
Code:Diagnostic Report (1.9.0027.0): ----------------------------------------- Windows Validation Data--> Validation Code: 50 Cached Online Validation Code: 0x0 Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9 Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw= Windows Product ID: 00359-OEM-8992687-00010 Windows Product ID Type: 2 Windows License Type: OEM SLP Windows OS version: 6.1.7601.2.00010300.1.0.003 ID: {F6F7FD0A-2F81-4044-98A9-34543E05FBB2}(1) Is Admin: Yes TestCab: 0x0 LegitcheckControl ActiveX: N/A, hr = 0x80070002 Signed By: N/A, hr = 0x80070002 Product Name: Windows 7 Home Premium Architecture: 0x00000009 Build lab: 7601.win7sp1_gdr.140303-2144 TTS Error: Validation Diagnostic: Resolution Status: N/A Vista WgaER Data--> ThreatID(s): N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 Windows XP Notifications Data--> Cached Result: N/A, hr = 0x80070002 File Exists: No Version: N/A, hr = 0x80070002 WgaTray.exe Signed By: N/A, hr = 0x80070002 WgaLogon.dll Signed By: N/A, hr = 0x80070002 OGA Notifications Data--> Cached Result: N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 OGAExec.exe Signed By: N/A, hr = 0x80070002 OGAAddin.dll Signed By: N/A, hr = 0x80070002 OGA Data--> Office Status: 109 N/A OGA Version: N/A, 0x80070002 Signed By: N/A, hr = 0x80070002 Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3 Browser Data--> Proxy settings: N/A User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32) Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe Download signed ActiveX controls: Prompt Download unsigned ActiveX controls: Disabled Run ActiveX controls and plug-ins: Allowed Initialize and script ActiveX controls not marked as safe: Disabled Allow scripting of Internet Explorer Webbrowser control: Disabled Active scripting: Allowed Script ActiveX controls marked as safe for scripting: Allowed File Scan Data--> Other data--> Office Details: <GenuineResults><MachineData><UGUID>{F6F7FD0A-2F81-4044-98A9-34543E05FBB2}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3Q6C9</PKey><PID>00359-OEM-8992687-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-1546432434-2065619200-2593282358</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>PPPPP-CCC#MMMMMMMM</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>6.07</Version><SMBIOSVersion major="2" minor="6"/><Date>20100519000000.000000+000</Date></BIOS><HWID>61243807018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> Spsys.log Content: 0x80070002 Licensing Data--> Software licensing service version: 6.1.7601.17514 Name: Windows(R) 7, HomePremium edition Description: Windows Operating System - Windows(R) 7, OEM_SLP channel Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64 Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f Extended PID: 00359-00178-926-800010-02-1033-7600.0000-2052009 Installation ID: 020661662006079210566371112016274214731226143913191860 Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338 Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339 Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341 Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340 Partial Product Key: 3Q6C9 License Status: Notification Notification Reason: 0xC004F057. Remaining Windows rearm count: 3 Trusted time: 9/9/2014 9:37:18 AM Windows Activation Technologies--> HrOffline: 0x00000000 HrOnline: 0xC004C533 HealthStatus: 0x0000000000000000 Event Time Stamp: 9:8:2014 14:09 ActiveX: Registered, Version: 7.1.7600.16395 Admin Service: Registered, Version: 7.1.7600.16395 HealthStatus Bitmask Output: HWID Data--> HWID Hash Current: MAAAAAEAAAABAAEAAQACAAAAAwABAAEAln0smnbIqPw0E8QxYj0CTA6c3uIKTVxd OEM Activation 1.0 Data--> N/A OEM Activation 2.0 Data--> BIOS valid for OA 2.0: yes, but no SLIC table Windows marker version: N/A OEMID and OEMTableID Consistent: N/A BIOS Information: ACPI Table Name OEMID Value OEMTableID Value APIC HPQOEM SLIC-CPC FACP HPQOEM SLIC-CPC HPET HPQOEM SLIC-CPC MCFG HPQOEM SLIC-CPC OEMB HPQOEM SLIC-CPC SSDT HPQOEM SLIC-CPC GSCI HPQOEM SLIC-CPC SSDT HPQOEM SLIC-CPC
Thanks for any help!
...John
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