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Windows 7: windows 7 x64 could not search for new updates, error code 800F081F

13 Sep 2014   #11
Anas78

windwos 7 prof 64 bit
 
 

Many thanks NoelDP for the provided support

I followed all the instructions step by step, and got the below message as an output for sfc /scannow

C:\windows\system32>sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

C:\windows\system32>

but still unable to install the update & received same error message.

attached is the new CBS log


My System SpecsSystem Spec
.
13 Sep 2014   #12
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Here's the error sequence...
Code:
2014-09-13 12:40:45, Info                  CBS    Exec: Staging Package: WUClient-SelfUpdate-Core-UIComp~31bf3856ad364e35~amd64~tr-TR~7.6.7600.256, Update: UI, PinDeployment: amd64_microsoft-windows-w..oyment-languagepack_31bf3856ad364e35_7.6.7600.256_tr-tr_02662e77a688d7db
2014-09-13 12:40:45, Info                  CBS    Calling client to resolve source, cannot find file 'wuaueng.dll.mui' at path: \\?\C:\windows\Servicing\Packages\amd64_microsoft-windows-w..ient-core.resources_31bf3856ad364e35_7.6.7600.256_ar-sa_96c9ddf9c128185d\wuaueng.dll.mui
2014-09-13 12:40:45, Error                 CBS    Exec: Failed to pre-stage package: WUClient-SelfUpdate-Core-AdmComp~31bf3856ad364e35~amd64~tr-TR~7.6.7600.320, file: wuaueng.dll.mui, source: \\?\C:\windows\Servicing\Packages\amd64_microsoft-windows-w..ient-core.resources_31bf3856ad364e35_7.6.7600.256_ar-sa_96c9ddf9c128185d\wuaueng.dll.mui, sandbox: (null) [HRESULT = 0x800f081f - CBS_E_SOURCE_MISSING]
2014-09-13 12:40:45, Info                  CBS    Failed to gather all required files. [HRESULT = 0x800f081f - CBS_E_SOURCE_MISSING]
2014-09-13 12:40:45, Info                  CBS    Failed to gather all missing files for package: WUClient-SelfUpdate-Core-TopLevel~31bf3856ad364e35~amd64~~7.6.7600.320 [HRESULT = 0x800f081f - CBS_E_SOURCE_MISSING]
2014-09-13 12:40:45, Info                  CSI    00000014@2014/9/13:09:40:45.451 CSI Transaction @0x303130 destroyed
2014-09-13 12:40:45, Error                 CBS    Failed to pre- stage package: WUClient-SelfUpdate-Core-TopLevel~31bf3856ad364e35~amd64~~7.6.7600.320 [HRESULT = 0x800f081f - CBS_E_SOURCE_MISSING]
2014-09-13 12:40:45, Info                  CBS    Perf: Stage chain complete.
2014-09-13 12:40:45, Info                  CBS    Failed to stage execution chain. [HRESULT = 0x800f081f - CBS_E_SOURCE_MISSING]
The only thing I can think of is to try running the update from the standalone installer and see if that works...
http://download.windowsupdate.com/wi...nt-7.6-x64.exe
My System SpecsSystem Spec
14 Sep 2014   #13
Anas78

windwos 7 prof 64 bit
 
 

Hi Noel, I tried the standalone installer, but the installation failed with error 0x80070002
My System SpecsSystem Spec
.

14 Sep 2014   #14
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

OK - post the C:\Windows\windowsupdate.log file and I'll see if I can make any sense out of it - but I think you may be looking at a repair install.
My System SpecsSystem Spec
14 Sep 2014   #15
Anas78

windwos 7 prof 64 bit
 
 

please check the requested log in the attachment
My System SpecsSystem Spec
14 Sep 2014   #16
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

The log shows a couple of errors...

Code:
 
2014-09-14 08:11:42:163  428 b3c Setup WARNING: SelfUpdate is in an error state
2014-09-14 08:50:42:009 1672 6e0 Misc WARNING: Failed SRSetRestorePoint call with win32 error 8007043C
2014-09-14 08:57:01:482 4332 420 Setup WARNING: Install of setup package "c:\fcdadca509eb66094556888936\WUClient-SelfUpdate-Core-TopLevel.cab" failed, error = 0x80070002
This looks to me like you were attempting to install the update in Safe Mode? - maybe one of the critical services isn't running...


Please download the Farbar Service Scanner from

http://www.bleepingcomputer.com/download/farbar-service-scanner/

Right-click on the saved file and select 'Run as Administrator', and tick all the options, then click on the Scan button - copy and paste the report to your response.

My System SpecsSystem Spec
14 Sep 2014   #17
Anas78

windwos 7 prof 64 bit
 
 

yes, I tried to install it in normal & safe mode with no luck ...

please check the requested log in the attachment
My System SpecsSystem Spec
14 Sep 2014   #18
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

That looks normal.

There seem to be a number of these errors cropping up this week - but I haven't got a handle on them as yet.
Your quickest option for a solution is almost certainly a repair install.
I'm certainly game for continuing to work on a manual fix - but it could be long, slow, and frustrating!

Let me know?
My System SpecsSystem Spec
15 Sep 2014   #19
Anas78

windwos 7 prof 64 bit
 
 

I performed windows repair which solved the problem.

Many thanks Noel for your valuable support.

Regards,
My System SpecsSystem Spec
16 Sep 2014   #20
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Great - thanks for letting us know.

Good luck!
My System SpecsSystem Spec
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