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Windows 7: Error code 9C48 when trying to install IE 11 update

09 Sep 2014   #1
caiu5

Windows 7 Ultimate 32 bit
 
 
Error code 9C48 when trying to install IE 11 update

I managed to fix most of the checksur errors (there was 8 in the beginning) on my own but now I am stuck.
Anyway I am on Windows 7 SP1 32 bit, I have run checksur and then sfc and uploaded the CBS folder with the logs.
Thanks in advance


My System SpecsSystem Spec
.
10 Sep 2014   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

CheckSUR found and fixed one problem.

SFC found this error...
Code:
 Line 4787: 2014-09-10 01:33:43, Info                  CSI    000001db [SR] Repairing 1 components
 Line 4788: 2014-09-10 01:33:43, Info                  CSI    000001dc [SR] Beginning Verify and Repair transaction
 Line 4791: 2014-09-10 01:33:44, Info                  CSI    000001de [SR] Cannot repair member file [l:20{10}]"mshtml.dll" of Microsoft-Windows-IE-HTMLRendering, Version = 11.2.9600.17107, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 4794: 2014-09-10 01:33:45, Info                  CSI    000001e0 [SR] Cannot repair member file [l:20{10}]"mshtml.dll" of Microsoft-Windows-IE-HTMLRendering, Version = 11.2.9600.17107, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 4795: 2014-09-10 01:33:45, Info                  CSI    000001e1 [SR] This component was referenced by [l:152{76}]"Package_1_for_KB2953522~31bf3856ad364e35~x86~~11.2.1.0.2953522-2_neutral_GDR"
I'll post a fix protocol for it later.
My System SpecsSystem Spec
10 Sep 2014   #3
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I've uploaded a file - ca5aa.zip - to my OneDrive at Noel's OneDrive
Please download and save it.

Right-click on the saved file and select Extract all...
Change the target to C:\ and click on Extract
Close all windows (it would be a good idea to print these instructions!)

Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
Pick that
You'll have to log in with your username and password.

Pick the option to use a Command Prompt
At the prompt type
DIR C:\ca5aa
hit the enter key - if you get a 'Not Found' error try
DIR D:\ca5aa
or
DIR E:\ca5aa



The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...



XCOPY <drive>:\ca5aa <drive>:\windows\winsxs /y /i /s /v /h



(e.g. XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )



run the command (it should take almost no time) and when the prompt returns, type
EXIT
and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.

Now run SFC /SCANNOW in an Elevated Command Prompt
then reboot and upload the new CBS.log file to your reply
My System SpecsSystem Spec
.

10 Sep 2014   #4
caiu5

Windows 7 Ultimate 32 bit
 
 

Here it is
My System SpecsSystem Spec
10 Sep 2014   #5
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

That worked OK.

With luck, updates will work now - if not, please post the C:\Windows\windowsupdate.log file.
My System SpecsSystem Spec
10 Sep 2014   #6
caiu5

Windows 7 Ultimate 32 bit
 
 

I am still getting the same error when trying to update. I think I should mention that when I go to Installed Updates through the Control Panel Internet Explorer 11 is listed there and I cannot uninstall the update yet it also shows in my optional available updates.
At this point I'm considering reinstalling windows from scratch

I ran SURT once again and this is the output in the log. I just can't seem to find the required package for the repair.

Final note:
I am creating a bootable usb thumb drive to reinstall windows from as I am typing this so I'll go that route.
I appreciate the help even if at the end of the day I could have saved us both time by doing this earlier, thanks again for the effort and I apologize for wasting your time.
My System SpecsSystem Spec
10 Sep 2014   #7
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

It's (almost) never a waste of my time
Every time I respond to a thread I learn a little more - and hopefully can better help the next person.

Good luck with the re-install!
My System SpecsSystem Spec
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 Error code 9C48 when trying to install IE 11 update




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