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Windows 7: Ms14-052 IE 11 update kb2977629 cannot install error 80073712

11 Sep 2014   #1
Be4stElectrjc

Windows 7 Professional Service Pack 1 x64
 
 
Ms14-052 IE 11 update kb2977629 cannot install error 80073712

Windows 7 service pack 1 x64 my os.
I cannot install this update, i tried all the possibilities, system update readiness tool, sfc /scannow, check disk for errors, install manually without windows update, reset windows update, clean boot. I have of course all others updates, the problem it's only with this one. Error 80073712.


My System SpecsSystem Spec
.
11 Sep 2014   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Please follow the Windows Update Posting Instructions and post the requested data
If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)
My System SpecsSystem Spec
11 Sep 2014   #3
Be4stElectrjc

Windows 7 Professional Service Pack 1 x64
 
 

I will upload it soon.
My System SpecsSystem Spec
.

13 Sep 2014   #4
Be4stElectrjc

Windows 7 Professional Service Pack 1 x64
 
 

Here there are, error 80073712.
My System SpecsSystem Spec
13 Sep 2014   #5
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Here's the errors from CheckSUR
Code:
Summary:
Seconds executed: 358
 Found 69 errors
  CSI Manifest All Zeros Total count: 54
  CSI Manifest and S256H Do Not Match Total count: 1
  CBS MUM Corrupt Total count: 7
  CBS Catalog Corrupt Total count: 7
Unavailable repair files:
 winsxs\manifests\amd64_microsoft-windows-ie-f12_31bf3856ad364e35_11.2.9600.17280_none_d027a806fd5a9fff.manifest
 winsxs\manifests\amd64_microsoft-windows-ieframe_31bf3856ad364e35_11.2.9600.17280_none_4715d967c316cb36.manifest
 winsxs\manifests\amd64_microsoft-windows-ie-internetexplorer_31bf3856ad364e35_11.2.9600.17280_none_11d56cd12ef642b6.manifest
 winsxs\manifests\amd64_microsoft-windows-ie-lowreg_31bf3856ad364e35_11.2.9600.17280_none_8abf9ec9f8d8a490.manifest
 winsxs\manifests\amd64_microsoft-windows-ie-f12-provider_31bf3856ad364e35_11.2.9600.17280_none_bdb091787e773a47.manifest
 winsxs\manifests\amd64_microsoft-windows-ie-ratings_31bf3856ad364e35_11.2.9600.17280_none_aa05ab1c71b2fcb4.manifest
 winsxs\manifests\amd64_microsoft-windows-i..osticstap.resources_31bf3856ad364e35_11.2.9600.17280_en-us_6d6da71ff9c9ee4f.manifest
 winsxs\manifests\amd64_microsoft-windows-ie-versioninfo_31bf3856ad364e35_11.2.9600.17280_none_e1994bf149f1e0bc.manifest
 winsxs\manifests\amd64_microsoft-windows-ie-networkinspection_31bf3856ad364e35_11.2.9600.17280_none_576ff73168f8639a.manifest
 winsxs\manifests\amd64_microsoft-windows-scripting-vbscript_31bf3856ad364e35_11.2.9600.17280_none_2acd701742dec536.manifest
 winsxs\manifests\amd64_microsoft-windows-ie-devtools_31bf3856ad364e35_11.2.9600.17280_none_1e18799854ce2014.manifest
 winsxs\manifests\amd64_microsoft-windows-s..-jscript9.resources_31bf3856ad364e35_11.2.9600.17280_en-us_c42e9a838d085268.manifest
 winsxs\manifests\amd64_microsoft-windows-i..riptedsandboxplugin_31bf3856ad364e35_11.2.9600.17280_none_3e4f4a7180554864.manifest
 winsxs\manifests\amd64_microsoft-windows-i..ersandsecurityzones_31bf3856ad364e35_11.2.9600.17280_none_975684a3ebc1ad40.manifest
 winsxs\manifests\amd64_microsoft-windows-ie-f12tools_31bf3856ad364e35_11.2.9600.17280_none_6bb3ab90a618b922.manifest
 winsxs\manifests\amd64_microsoft-windows-ie-diagnosticshubis_31bf3856ad364e35_11.2.9600.17280_none_f2627d07d63bd1fd.manifest
 winsxs\manifests\amd64_microsoft-windows-ie-adminkitbranding_31bf3856ad364e35_11.2.9600.17280_none_56c3d9416c74f49a.manifest
 winsxs\manifests\amd64_microsoft-windows-ie-directxtransforms_31bf3856ad364e35_11.2.9600.17280_none_7a39bbd7969bd454.manifest
 winsxs\manifests\wow64_microsoft-windows-ie-directxtransforms_31bf3856ad364e35_11.2.9600.17280_none_848e6629cafc964f.manifest
 winsxs\manifests\amd64_microsoft-windows-s..-downlevel.binaries_31bf3856ad364e35_6.3.9600.17280_none_5f668c1aff756211.manifest
 winsxs\manifests\amd64_microsoft-windows-ie-f12.resources_31bf3856ad364e35_11.2.9600.17280_en-us_52b682ff6e868032.manifest
 winsxs\manifests\amd64_microsoft-windows-ie-htmlrenderingmedia_31bf3856ad364e35_11.2.9600.17280_none_a0f417ee6e43c855.manifest
 winsxs\manifests\amd64_microsoft-windows-i..rityzones.resources_31bf3856ad364e35_11.2.9600.17280_en-us_50f61e67f6712a37.manifest
 winsxs\manifests\amd64_microsoft-windows-i..nternetcontrolpanel_31bf3856ad364e35_11.2.9600.17280_none_71ad12d866d05264.manifest
 winsxs\manifests\amd64_microsoft-windows-ie-ielowutil_31bf3856ad364e35_11.2.9600.17280_none_e8e978ee86327c18.manifest
 winsxs\manifests\amd64_microsoft-windows-ie-antiphishfilter_31bf3856ad364e35_11.2.9600.17280_none_de05831f80b64e26.manifest
 winsxs\manifests\wow64_microsoft-windows-ie-htmlrendering_31bf3856ad364e35_11.2.9600.17280_none_000b29b66b81ff04.manifest
 winsxs\manifests\amd64_microsoft-windows-ie-memoryanalyzer_31bf3856ad364e35_11.2.9600.17280_none_a56a84ea088938fb.manifest
 winsxs\manifests\amd64_microsoft-windows-ie-f12diagnosticstap_31bf3856ad364e35_11.2.9600.17280_none_949cd96a8c5c0968.manifest
 winsxs\manifests\amd64_microsoft-windows-ie-feeds-platform_31bf3856ad364e35_11.2.9600.17280_none_4259f7144f6e268b.manifest
 winsxs\manifests\wow64_microsoft-windows-ie-feeds-platform_31bf3856ad364e35_11.2.9600.17280_none_4caea16683cee886.manifest
 winsxs\manifests\amd64_microsoft-windows-ie-f12resources_31bf3856ad364e35_11.2.9600.17280_none_64ded8e1222ed39e.manifest
 winsxs\manifests\amd64_microsoft-windows-i..etexplorer-optional_31bf3856ad364e35_11.2.9600.17280_none_7b29c921c2bd89c1.manifest
 winsxs\manifests\wow64_microsoft-windows-i..etexplorer-optional_31bf3856ad364e35_11.2.9600.17280_none_857e7373f71e4bbc.manifest
 winsxs\manifests\amd64_microsoft-windows-i..riptcollectionagent_31bf3856ad364e35_11.2.9600.17280_none_983ab4d5adc22d0e.manifest
 winsxs\manifests\amd64_microsoft-windows-ie-timeline_31bf3856ad364e35_11.2.9600.17280_none_2f4366137ecda4bd.manifest
 winsxs\manifests\amd64_microsoft-windows-ie-mshtmldac_31bf3856ad364e35_11.2.9600.17280_none_bab10f640c158e55.manifest
 winsxs\manifests\amd64_microsoft-windows-ie-ieetwcollector_31bf3856ad364e35_11.2.9600.17280_none_a58a03a017be89c5.manifest
 winsxs\manifests\amd64_microsoft-windows-i..trolpanel.resources_31bf3856ad364e35_11.2.9600.17280_en-us_04fe121ffd23e4fb.manifest
 winsxs\manifests\amd64_microsoft-windows-ie-runtimeutilities_31bf3856ad364e35_11.2.9600.17280_none_2a171721a17bf230.manifest
 winsxs\manifests\amd64_microsoft-windows-i..resources.resources_31bf3856ad364e35_11.2.9600.17280_en-us_1de09d2d2c90a85f.manifest
 winsxs\manifests\amd64_microsoft-windows-ie-setup-support_31bf3856ad364e35_11.2.9600.17280_none_a84421ec73710b5b.manifest
 winsxs\manifests\amd64_microsoft-windows-ie-timeline_is_31bf3856ad364e35_11.2.9600.17280_none_5c4971d1de84ce38.manifest
 winsxs\manifests\amd64_microsoft-windows-i..rendering.resources_31bf3856ad364e35_11.2.9600.17280_en-us_ef5bd84f1864e7e2.manifest
 winsxs\manifests\amd64_microsoft-windows-ie-f12tools.resources_31bf3856ad364e35_11.2.9600.17280_en-us_8d1c52f3c9e8db09.manifest
 winsxs\manifests\amd64_microsoft-windows-i..tocolimplementation_31bf3856ad364e35_11.2.9600.17280_none_e45c6045b6cad3d3.manifest
 winsxs\manifests\amd64_microsoft-windows-inetres-adm_31bf3856ad364e35_11.2.9600.17280_none_d102c720accb3d2c.manifest
 winsxs\manifests\amd64_microsoft-windows-ie-ieshims_31bf3856ad364e35_11.2.9600.17280_none_2a009cbdaf30c4c0.manifest
 winsxs\manifests\amd64_microsoft-windows-ieinstal_31bf3856ad364e35_11.2.9600.17280_none_cb0f45e6a69a1f6e.manifest
 winsxs\manifests\amd64_microsoft-windows-inetres-adm.resources_31bf3856ad364e35_11.2.9600.17280_en-us_52114f449273ca8d.manifest
 winsxs\manifests\amd64_microsoft-windows-ie-datawarehouse_31bf3856ad364e35_11.2.9600.17280_none_2921a3b0156345ed.manifest
 winsxs\manifests\amd64_microsoft-windows-ie-vgx_31bf3856ad364e35_11.2.9600.17280_none_cfaa7e32fdb2b96f.manifest
 winsxs\manifests\amd64_microsoft-windows-scripting-jscript9_31bf3856ad364e35_11.2.9600.17280_none_269cf977d2a938a3.manifest
 winsxs\manifests\amd64_microsoft-windows-ieframe.resources_31bf3856ad364e35_11.2.9600.17280_en-us_7239b4f8e2a618d5.manifest
 winsxs\manifests\amd64_microsoft-windows-ie-ieproxy_31bf3856ad364e35_11.2.9600.17280_none_72a251275f885e52.manifest
 servicing\packages\Package_1_for_KB2977629~31bf3856ad364e35~amd64~~11.2.1.0.mum
 servicing\packages\Package_1_for_KB2977629~31bf3856ad364e35~amd64~~11.2.1.0.mum
 servicing\packages\Package_2_for_KB2977629~31bf3856ad364e35~amd64~~11.2.1.0.mum
 servicing\packages\Package_2_for_KB2977629~31bf3856ad364e35~amd64~~11.2.1.0.mum
 servicing\packages\Package_3_for_KB2977629~31bf3856ad364e35~amd64~~11.2.1.0.mum
 servicing\packages\Package_3_for_KB2977629~31bf3856ad364e35~amd64~~11.2.1.0.mum
 servicing\packages\Package_4_for_KB2977629~31bf3856ad364e35~amd64~~11.2.1.0.mum
 servicing\packages\Package_4_for_KB2977629~31bf3856ad364e35~amd64~~11.2.1.0.mum
 servicing\packages\Package_5_for_KB2977629~31bf3856ad364e35~amd64~~11.2.1.0.mum
 servicing\packages\Package_5_for_KB2977629~31bf3856ad364e35~amd64~~11.2.1.0.mum
 servicing\packages\Package_for_KB2977629_RTM~31bf3856ad364e35~amd64~~11.2.1.0.mum
 servicing\packages\Package_for_KB2977629_RTM~31bf3856ad364e35~amd64~~11.2.1.0.mum
 servicing\packages\Package_for_KB2977629~31bf3856ad364e35~amd64~~11.2.1.0.mum
 servicing\packages\Package_for_KB2977629~31bf3856ad364e35~amd64~~11.2.1.0.mum
 servicing\packages\Package_1_for_KB2977629~31bf3856ad364e35~amd64~~11.2.1.0.cat
 servicing\packages\Package_1_for_KB2977629~31bf3856ad364e35~amd64~~11.2.1.0.cat
 servicing\packages\Package_2_for_KB2977629~31bf3856ad364e35~amd64~~11.2.1.0.cat
 servicing\packages\Package_2_for_KB2977629~31bf3856ad364e35~amd64~~11.2.1.0.cat
 servicing\packages\Package_3_for_KB2977629~31bf3856ad364e35~amd64~~11.2.1.0.cat
 servicing\packages\Package_3_for_KB2977629~31bf3856ad364e35~amd64~~11.2.1.0.cat
 servicing\packages\Package_4_for_KB2977629~31bf3856ad364e35~amd64~~11.2.1.0.cat
 servicing\packages\Package_4_for_KB2977629~31bf3856ad364e35~amd64~~11.2.1.0.cat
 servicing\packages\Package_5_for_KB2977629~31bf3856ad364e35~amd64~~11.2.1.0.cat
 servicing\packages\Package_5_for_KB2977629~31bf3856ad364e35~amd64~~11.2.1.0.cat
 servicing\packages\Package_for_KB2977629_RTM~31bf3856ad364e35~amd64~~11.2.1.0.cat
 servicing\packages\Package_for_KB2977629_RTM~31bf3856ad364e35~amd64~~11.2.1.0.cat
 servicing\packages\Package_for_KB2977629~31bf3856ad364e35~amd64~~11.2.1.0.cat
 servicing\packages\Package_for_KB2977629~31bf3856ad364e35~amd64~~11.2.1.0.cat
The SFC scan is clear - but there are a couple of worrying error messages in the background CBS data which we may need to address later.

I'll post a fix for the CheckSUR errors later.
My System SpecsSystem Spec
13 Sep 2014   #6
Be4stElectrjc

Windows 7 Professional Service Pack 1 x64
 
 

I hope we can fix them man, thanks.
My System SpecsSystem Spec
13 Sep 2014   #7
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I've uploaded a file - b4eaa.zip - to my OneDrive at Noel's OneDrive
Please download and save it.
Right-click on the downloaded file, and select Extract all…
Extract to the default location - which will create a new folder b4eaa in the same place.
Open this folder - there should be two folders inside it (Manifests, and Packages)

Copy the content of the Packages folder to the folder
C:\Windows\Temp\CheckSur\Servicing\Packages

And the content of the manifests folder (.manifest files) into this folder:

C:\Windows\Temp\CheckSur\Winsxs\Manifests

Now run the CheckSUR tool again (it may take a while)

Post the new CheckSUR.log file, and the CheckSUR.persist.log file.
My System SpecsSystem Spec
13 Sep 2014   #8
Be4stElectrjc

Windows 7 Professional Service Pack 1 x64
 
 

I wait your opinion on the new log file before install the update right?
My System SpecsSystem Spec
13 Sep 2014   #9
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

You can try WU after rebooting - it may well work.
My System SpecsSystem Spec
13 Sep 2014   #10
Be4stElectrjc

Windows 7 Professional Service Pack 1 x64
 
 

Give me news.
My System SpecsSystem Spec
Reply

 Ms14-052 IE 11 update kb2977629 cannot install error 80073712




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