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Windows 7: Cannot install Windows Update KB2972211 - Error Code 80073712

11 Sep 2014   #1
ariadne2

Windows 7
 
 
Cannot install Windows Update KB2972211 - Error Code 80073712

Hi all,

I am having a problem installing the above update. It will download to 11% and then instantly fails, never getting to the Installation phase. I have no problems downloading or installing any other updates.

I have run the System Readiness Tool

sfc/scannow reports some corrupted system files that it cannot fix

I've restarted several times with no change

I have not been able to attach the CBS log as when I try to upload it I get an error.


My System SpecsSystem Spec
.
11 Sep 2014   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Please follow the Windows Update Posting Instructions and post the requested data
If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)
My System SpecsSystem Spec
11 Sep 2014   #3
ariadne2

Windows 7
 
 

Thanks
My System SpecsSystem Spec
.

12 Sep 2014   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Here's the errors from the CheckSUR scan...
Code:
Unavailable repair files:
 winsxs\manifests\msil_regasm.resources_b03f5f7f11d50a3a_6.1.7601.22733_en-us_9fcf6e3ecbbcc965.manifest
 winsxs\manifests\msil_caspol.resources_b03f5f7f11d50a3a_6.1.7601.22733_en-us_6b4e055abcbb5582.manifest
 winsxs\manifests\msil_sysglobl.resources_b03f5f7f11d50a3a_6.1.7601.18523_en-us_37e914053afb0ef3.manifest
 winsxs\manifests\msil_regasm.resources_b03f5f7f11d50a3a_6.1.7601.18523_en-us_b69c14d8b2164fb7.manifest
 winsxs\manifests\msil_mscorlib.resources_b77a5c561934e089_6.1.7601.18523_en-us_6686353c75ca2a3d.manifest
 winsxs\manifests\amd64_netfx-_vsavb7rtui_b03f5f7f11d50a3a_6.1.7601.18523_none_dd0f992fd35f7546.manifest
 winsxs\manifests\msil_jsc.resources_b03f5f7f11d50a3a_6.1.7601.18523_en-us_9183cf65d34b7276.manifest
 winsxs\manifests\msil_msbuild.resources_b03f5f7f11d50a3a_6.1.7601.22733_en-us_150251f49a4b2900.manifest
 winsxs\manifests\amd64_netfx-_vsavb7rtui_b03f5f7f11d50a3a_6.1.7601.22733_none_c642f295ed05eef4.manifest
 winsxs\manifests\msil_sysglobl.resources_b03f5f7f11d50a3a_6.1.7601.22733_en-us_211c6d6b54a188a1.manifest
 winsxs\manifests\msil_caspol.resources_b03f5f7f11d50a3a_6.1.7601.18523_en-us_821aabf4a314dbd4.manifest
 winsxs\manifests\msil_msbuild.resources_b03f5f7f11d50a3a_6.1.7601.18523_en-us_2bcef88e80a4af52.manifest
 winsxs\manifests\msil_mscorlib.resources_b77a5c561934e089_6.1.7601.22733_en-us_4fb98ea28f70a3eb.manifest
 winsxs\manifests\msil_jsc.resources_b03f5f7f11d50a3a_6.1.7601.22733_en-us_7ab728cbecf1ec24.manifest
SFC finds pretty much the same problems...
Code:
 Line 4662: 2014-09-11 21:32:00, Info                  CSI    00000342 [SR] Repairing 7 components
 Line 4663: 2014-09-11 21:32:00, Info                  CSI    00000343 [SR] Beginning Verify and Repair transaction
 Line 4668: 2014-09-11 21:32:00, Info                  CSI    00000346 [SR] Cannot verify component files for NetFx-_VsaVb7rtUI, Version = 6.1.7601.18523, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope neutral, PublicKeyToken = {l:8 b:b03f5f7f11d50a3a}, Type neutral, TypeName neutral, PublicKey neutral, manifest is damaged (TRUE)
 Line 4673: 2014-09-11 21:32:00, Info                  CSI    00000349 [SR] Cannot verify component files for jsc.Resources, Version = 6.1.7601.18523, pA = PROCESSOR_ARCHITECTURE_MSIL (8), Culture = [l:10{5}]"en-us", VersionScope neutral, PublicKeyToken = {l:8 b:b03f5f7f11d50a3a}, Type neutral, TypeName neutral, PublicKey neutral, manifest is damaged (TRUE)
 Line 4678: 2014-09-11 21:32:00, Info                  CSI    0000034c [SR] Cannot verify component files for caspol.Resources, Version = 6.1.7601.18523, pA = PROCESSOR_ARCHITECTURE_MSIL (8), Culture = [l:10{5}]"en-us", VersionScope neutral, PublicKeyToken = {l:8 b:b03f5f7f11d50a3a}, Type neutral, TypeName neutral, PublicKey neutral, manifest is damaged (TRUE)
 Line 4683: 2014-09-11 21:32:00, Info                  CSI    0000034f [SR] Cannot verify component files for MSBuild.Resources, Version = 6.1.7601.18523, pA = PROCESSOR_ARCHITECTURE_MSIL (8), Culture = [l:10{5}]"en-us", VersionScope neutral, PublicKeyToken = {l:8 b:b03f5f7f11d50a3a}, Type neutral, TypeName neutral, PublicKey neutral, manifest is damaged (TRUE)
 Line 4688: 2014-09-11 21:32:00, Info                  CSI    00000352 [SR] Cannot verify component files for mscorlib.Resources, Version = 6.1.7601.18523, pA = PROCESSOR_ARCHITECTURE_MSIL (8), Culture = [l:10{5}]"en-us", VersionScope neutral, PublicKeyToken = {l:8 b:b77a5c561934e089}, Type neutral, TypeName neutral, PublicKey neutral, manifest is damaged (TRUE)
 Line 4693: 2014-09-11 21:32:00, Info                  CSI    00000355 [SR] Cannot verify component files for sysglobl.Resources, Version = 6.1.7601.18523, pA = PROCESSOR_ARCHITECTURE_MSIL (8), Culture = [l:10{5}]"en-us", VersionScope neutral, PublicKeyToken = {l:8 b:b03f5f7f11d50a3a}, Type neutral, TypeName neutral, PublicKey neutral, manifest is damaged (TRUE)
 Line 4698: 2014-09-11 21:32:00, Info                  CSI    00000358 [SR] Cannot verify component files for RegAsm.Resources, Version = 6.1.7601.18523, pA = PROCESSOR_ARCHITECTURE_MSIL (8), Culture = [l:10{5}]"en-us", VersionScope neutral, PublicKeyToken = {l:8 b:b03f5f7f11d50a3a}, Type neutral, TypeName neutral, PublicKey neutral, manifest is damaged (TRUE)
 Line 4703: 2014-09-11 21:32:00, Info                  CSI    0000035a [SR] Repair complete
I'll post a fix protocol later.
My System SpecsSystem Spec
12 Sep 2014   #5
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I've uploaded a file - ae2aa.zip - to my OneDrive at Noel's OneDrive
Please download and save it.
Right-click on the downloaded file, and select Extract all…
Extract to the default location - which will create a new folder ae2aa in the same place.
Open this folder - there should be one folder inside it (Manifests)

Copy the content of the manifests folder (.manifest files) into this folder:

C:\Windows\Temp\CheckSur\Winsxs\Manifests

Now run the CheckSUR tool again (it may take a while)

Post the new CheckSUR.log file, and the CheckSUR.persist.log file.
My System SpecsSystem Spec
12 Sep 2014   #6
ariadne2

Windows 7
 
 

Hi Noel,

I am having some trouble finding the above folder. While I have a Temp folder in C:/Windows, all it has in is an XML file named "unattend"

Any ideas?
My System SpecsSystem Spec
12 Sep 2014   #7
ariadne2

Windows 7
 
 

Nevermind, I found it. Now coping over, wish me luck!
My System SpecsSystem Spec
12 Sep 2014   #8
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

In that case create the needed folders
My System SpecsSystem Spec
12 Sep 2014   #9
ariadne2

Windows 7
 
 

Here you go...
My System SpecsSystem Spec
12 Sep 2014   #10
ariadne2

Windows 7
 
 

Ran Windows Update - and all is well now. Fantastic Noel, thanks so much for your help!
My System SpecsSystem Spec
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