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Windows 7: Windows activation error, error code 0xC004E003

14 Sep 2014   #1
n3bu

Windows 7 Ultimate x64
 
 
Windows activation error, error code 0xC004E003

Hi everyone,

I've just made a fresh windows 7 install on my laptop, but can't activate it, since I get the error code indicated above. Can't activate over phone either since the option is completely absent and slui.exe 4 doesn't work (just shows me the screen to buy a new product key, type a different one or contact microsoft to help resolve the problem). Here is the diagnostic report, hope it helps:

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-8T4YH-KM9TB-4PY2W
Windows Product Key Hash: WoIzABGnhIILQfDi6my3D0qPYn4=
Windows Product ID: 00426-OEM-8992662-00016
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {D2A62AC3-FD17-4057-9419-9E539D7593D4}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130828-1532
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{D2A62AC3-FD17-4057-9419-9E539D7593D4}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-4PY2W</PKey><PID>00426-OEM-8992662-00016</PID><PIDType>2</PIDType><SID>S-1-5-21-2148722593-3550422066-3660423170</SID><SYSTEM><Manufacturer>Sony Corporation</Manufacturer><Model>VPCSB2C5E</Model></SYSTEM><BIOS><Manufacturer>INSYDE</Manufacturer><Version>R2087H4</Version><SMBIOSVersion major="2" minor="6"/><Date>20120615000000.000000+000</Date></BIOS><HWID>64C33407018400FE</HWID><UserLCID>046E</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>W. Europe Standard Time(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>Sony</OEMID><OEMTableID>VAIO</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00178-926-600016-02-1134-7601.0000-2572014
Installation ID: 001483588574281822481996280191288866517514143881283755
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 4PY2W
License Status: Initial grace period
Time remaining: 43200 minute(s) (30 day(s))
Remaining Windows rearm count: 2
Trusted time: 14/09/2014 13:31:15

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: LgAAAAEAAgABAAIAAAABAAAAAQABAAEAln1GDccIjM0orWyu3KWSx5hDdBYucw==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			Sony		VAIO
  FACP			Sony		VAIO
  HPET			Sony		VAIO
  BOOT			Sony		VAIO
  MCFG			Sony		VAIO
  WDAT			Sony		VAIO
  TCPA			Sony		VAIO
  ASF!			Sony		VAIO
  SLIC			Sony		VAIO
  SSDT			Sony		VAIO
  SSDT			Sony		VAIO
  ASPT			Sony		VAIO
  SSDT			Sony		VAIO
  SSDT			Sony		VAIO
  SSDT			Sony		VAIO
  SSDT			Sony		VAIO



My System SpecsSystem Spec
.
14 Sep 2014   #2
Pendaws

Win7 SP1 + Ultimate 64 bit
 
 

My System SpecsSystem Spec
14 Sep 2014   #3
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 


Recreate the Licensing Store
Go to Start > All Programs > Accessories
Right-Click on Command Prompt and select Run as Administrator - accept the UAC prompt
Run the following commands in the Command Prompt window, using the Enter key at the end of each

net stop sppsvc
(wait until the service has stopped before entering the following lines)

CD %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
REN tokens.dat tokens.bar
net start sppsvc
slui.exe

After a couple of seconds the Windows Activation dialog will appear.
You may be asked to re-activate and/or re-enter your product key, or Activation may occur automatically.
If you are asked for your Key, use the one on the COA sticker on the machine's case

Reboot and Post back with a new MGADiag report.

(Note: the Line 'CD %win......\SoftwareProtectionPlatform' is all on one line - it may be broken in the Forum listing)
My System SpecsSystem Spec
.

14 Sep 2014   #4
n3bu

Windows 7 Ultimate x64
 
 

Thanks for the fast replies:

Pendaws: I'm not sure what you wanted me to try from that thread, but as I've metioned, slui 4 doesn't work for me, I still don't get the phone activation option.
NoelDP: here's the report after rebooting. I've followed your indications after having done all the important updates in windows update, but it still doesn't activate:

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-8T4YH-KM9TB-4PY2W
Windows Product Key Hash: WoIzABGnhIILQfDi6my3D0qPYn4=
Windows Product ID: 00426-OEM-8992662-00016
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {D2A62AC3-FD17-4057-9419-9E539D7593D4}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.140303-2144
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{D2A62AC3-FD17-4057-9419-9E539D7593D4}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-4PY2W</PKey><PID>00426-OEM-8992662-00016</PID><PIDType>2</PIDType><SID>S-1-5-21-2148722593-3550422066-3660423170</SID><SYSTEM><Manufacturer>Sony Corporation</Manufacturer><Model>VPCSB2C5E</Model></SYSTEM><BIOS><Manufacturer>INSYDE</Manufacturer><Version>R2087H4</Version><SMBIOSVersion major="2" minor="6"/><Date>20120615000000.000000+000</Date></BIOS><HWID>64C33407018400FE</HWID><UserLCID>046E</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>W. Europe Standard Time(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>Sony</OEMID><OEMTableID>VAIO</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00178-926-600016-02-1134-7601.0000-2572014
Installation ID: 001483588574281822481996280191288866517514143881283755
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 4PY2W
License Status: Initial grace period
Time remaining: 43020 minute(s) (29 day(s))
Remaining Windows rearm count: 2
Trusted time: 14/09/2014 16:50:01

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: LgAAAAEAAgABAAIAAAABAAAAAQABAAEAln1GDccIjM0orWyu3KWSx5hDdBYucw==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			Sony		VAIO
  FACP			Sony		VAIO
  HPET			Sony		VAIO
  BOOT			Sony		VAIO
  MCFG			Sony		VAIO
  WDAT			Sony		VAIO
  TCPA			Sony		VAIO
  ASF!			Sony		VAIO
  SLIC			Sony		VAIO
  SSDT			Sony		VAIO
  SSDT			Sony		VAIO
  ASPT			Sony		VAIO
  SSDT			Sony		VAIO
  SSDT			Sony		VAIO
  SSDT			Sony		VAIO
  SSDT			Sony		VAIO
My System SpecsSystem Spec
14 Sep 2014   #5
n3bu

Windows 7 Ultimate x64
 
 

I should also probably mention that I don't have the sticker anymore (and never had one in the first place) since I bought this copy online. What I did was to retrieve the serial number with a program called WinKeyFinder 1.75 before formatting. Could it be that the serial number it indicated isn't the correct one?
My System SpecsSystem Spec
14 Sep 2014   #6
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

In that case the install is counterfeit and you meed to claim a refund from the vendor
My System SpecsSystem Spec
14 Sep 2014   #7
n3bu

Windows 7 Ultimate x64
 
 

I doubt that, it was an established vendor (onthehub.com through the ISIC card website), plus it worked for the previous install. I had received the product key by email + had access to it when I logged in to my account on their website, but I have lost all that info since, which is why I used that program to access the product key.
My System SpecsSystem Spec
14 Sep 2014   #8
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

It's amazing how many 'established' vendors are fakers.
In this case I can state categorically that the vendor is SHAM.
You need to demand a refund with threats of legal repercussions.
My System SpecsSystem Spec
14 Sep 2014   #9
n3bu

Windows 7 Ultimate x64
 
 

Well.. could you be more precise about what makes you so categoric? The ISIC card is a serious business, they provide international student cards to unis around the world, and the offer was through them ( ISIC for reference). Plus the current onthehub websites seems legit enough to me. I know my way around computers and the internet a bit, without being an expert of course, but I don't see in that case why this vendor should be called fake. Also, as I've said, I've installed that copy before on my laptop, and had to enter the serial number, and everything was in order...
My System SpecsSystem Spec
14 Sep 2014   #10
matts6887

Windows 7 ultimate 64-bit
 
 

Quote   Quote: Originally Posted by NoelDP View Post
It's amazing how many 'established' vendors are fakers.
In this case I can state categorically that the vendor is SHAM.
You need to demand a refund with threats of legal repercussions.
I agree with Noel here. NO genuine windows copy will come without a product activation key; whether it be on a sticker on the computer case if its a manufacturer bought system; or in the windows disc folder/sleeve if you bought a system builder copy in which case it would be inside the disc jacket. I would get your money back for it. Plus, a downloaded version is not the best and easiest way to go as having the disc and doing it that way is much better imo.
My System SpecsSystem Spec
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 Windows activation error, error code 0xC004E003




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