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Windows 7: Windows update for Internet Explorer 11: 9C48 error

18 Sep 2014   #1
cityhunter62

Windows 7 home premium SP1 64 bits
 
 
Windows update for Internet Explorer 11: 9C48 error

Hello all,

First of all thanks a lot for this forum and its helpful and devoted members.
So here I am, with the terrible "9C48 code: windows update has encountered an unknown error" (sorry for the approximate translation...).
The update I'm trying to install is "Internet Explorer 11 for Windows 7 for processor x64 computers" (58,4 Mo).
Although I already use Internet explorer 11.0.9600.17280, there's still, according to Windows update, an update to do but which fails every time I try.
I run a fresh clean new install (just formatted my computer), tried WindowsUpdateDiagnostic, Microsoft Fix it, System Update Readiness Tool (SURT) and SFC Scan.
Enclosed the CBS.zip, though there are several "CbsPersist_2014xxxxxxxxxx.zip" I had to delete as the file was too big to upload :-/
As my friend Georges would say, what else? Thanks for your help !


My System SpecsSystem Spec
.
18 Sep 2014   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

SFC appears to have corrected a few pending files operations - and CheckSUR was clear
There's no obvious problems in the background data from the CBS.log file, or CBSPersist file.

Please post the C:\Windows\windowsupdate.log file, and we'll se what that has to say.
My System SpecsSystem Spec
21 Sep 2014   #3
cityhunter62

Windows 7 home premium SP1 64 bits
 
 

Hello NoelDP, thanks for your help. I tried again fews minutes ago, and same problem :-(
Enclosed the windowsupdate.log file.
Hope it will help. Thanks again.
My System SpecsSystem Spec
.

21 Sep 2014   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

the log is its usual uninformative self...
Code:
2014-09-21 15:21:43:571  312 f14 AU >>##  RESUMED  ## AU: Search for updates [CallId = {43AC026C-BEED-4955-B9E9-B93F7458C404}]
2014-09-21 15:21:43:571  312 f14 AU   # 1 updates detected
2014-09-21 15:21:43:571  312 1324 Report REPORT EVENT: {E65DFE73-C5B8-4693-A07A-7B9D8C2EAD91} 2014-09-21 15:20:40:528+0200 1 182 101 {7B3369E2-5608-495B-AF58-A9F66C0676D2} 206 80070643 AutomaticUpdates Failure Content Install Installation Failure: Windows failed to install the following update with error 0x80070643: Internet Explorer 11 pour Windows 7 pour ordinateurs  processeur x64.
Please post the following files if they exist..
C:\Windows\IE9_Main.log
C:\Windows\IE10_Main.log
C:\Windows\IE11_Main.log
My System SpecsSystem Spec
21 Sep 2014   #5
cityhunter62

Windows 7 home premium SP1 64 bits
 
 

Unfortunately, I could only find the IE11_main.log file. Can't find the 2 others.
My System SpecsSystem Spec
21 Sep 2014   #6
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

According to the report, IE11 is already installed and updated!
Code:
00:00.437: Started: 2014/09/21 (Y/M/D) 15:20:24.616 (local)
00:00.546: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
00:00.671: Command line: "C:\Windows\SoftwareDistribution\Download\Install\IE11-Windows6.1-x64-en-us.exe" /WU-SILENT
00:01.233: INFO:    Setup installer for Internet Explorer: 11.0.9600.16428
00:01.373: INFO:    Previous version of Internet Explorer: 11.0.9600.17280
00:01.498: INFO:    Checking if iexplore.exe's current version is between 11.0.9600.0...
00:01.716: INFO:    ...and 11.1.0.0...
00:01.919: INFO:    Maximum version on which to run IEAK branding is: 11.1.0.0...
00:01.966: ERROR:   A newer version of Internet Explorer is already installed on the system.
00:02.013: ERROR:   Internet Explorer version check failed.
00:02.106: INFO:    Setup exit code: 0x00009C48 (40008) - A more recent version of Internet Explorer is installed.
00:02.169: INFO:    Scheduling upload to IE SQM server: http://sqm.microsoft.com/sqm/ie/sqmserver.dll
00:02.247: INFO:    SQM Upload returned 403
00:15.725: INFO:    Cleaning up temporary files in: C:\Windows\TEMP\IE1AC27.tmp
00:15.819: INFO:    Unable to remove directory C:\Windows\TEMP\IE1AC27.tmp, marking for deletion on reboot.
00:15.865: INFO:    Released Internet Explorer Installer Mutex
It was installed - successfully - on 15/16 Sept (around midnight)
My System SpecsSystem Spec
21 Sep 2014   #7
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

There's obviously a problem with Windows Update's cache files, so probably it'd be a good idea to flush them...
Windows Update - Reset
My System SpecsSystem Spec
21 Sep 2014   #8
cityhunter62

Windows 7 home premium SP1 64 bits
 
 

Hi NoelDP,

There are three options in the link you posted. Which option shall I use?
I tried the first one, which resetted Windows update history, but the problem is still here, even after a reboot: Windows update is still showing the IE 11 update, which again, fails when I try to install it
Shall I try option 2 or 3?

Cheers,
My System SpecsSystem Spec
21 Sep 2014   #9
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Go for Option 2 first - if there's no change after that, then use option 3
My System SpecsSystem Spec
22 Sep 2014   #10
cityhunter62

Windows 7 home premium SP1 64 bits
 
 

Hello NoelDP,

Nope, still not working.
Tried option 2 and 3, but this failling update still shows in Windows update.
I wonder if i should not just give up, hide it from the available updates, and forget about it.
After all, Internet Explorer 11 is up to date and working properly...

Unless you have another idea in mind?
Thanks.
My System SpecsSystem Spec
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