Windows update for Internet Explorer 11: 9C48 error

Page 1 of 2 12 LastLast

  1. cityhunter62
    Posts : 5
    Windows 7 home premium SP1 64 bits
       New #1

    Windows update for Internet Explorer 11: 9C48 error


    Hello all,

    First of all thanks a lot for this forum and its helpful and devoted members.
    So here I am, with the terrible "9C48 code: windows update has encountered an unknown error" (sorry for the approximate translation...).
    The update I'm trying to install is "Internet Explorer 11 for Windows 7 for processor x64 computers" (58,4 Mo).
    Although I already use Internet explorer 11.0.9600.17280, there's still, according to Windows update, an update to do but which fails every time I try.
    I run a fresh clean new install (just formatted my computer), tried WindowsUpdateDiagnostic, Microsoft Fix it, System Update Readiness Tool (SURT) and SFC Scan.
    Enclosed the CBS.zip, though there are several "CbsPersist_2014xxxxxxxxxx.zip" I had to delete as the file was too big to upload :-/
    As my friend Georges would say, what else? Thanks for your help !
      My Computer
    Quote Quote

  3. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #2

    SFC appears to have corrected a few pending files operations - and CheckSUR was clear
    There's no obvious problems in the background data from the CBS.log file, or CBSPersist file.

    Please post the C:\Windows\windowsupdate.log file, and we'll se what that has to say.
      My Computer
    Quote Quote

  4. cityhunter62
    Posts : 5
    Windows 7 home premium SP1 64 bits
    Thread Starter
       New #3

    Hello NoelDP, thanks for your help. I tried again fews minutes ago, and same problem :-(
    Enclosed the windowsupdate.log file.
    Hope it will help. Thanks again.
      My Computer
    Quote Quote

  6. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #4

    the log is its usual uninformative self...
    Code:
    2014-09-21 15:21:43:571  312 f14 AU >>##  RESUMED  ## AU: Search for updates [CallId = {43AC026C-BEED-4955-B9E9-B93F7458C404}]
2014-09-21 15:21:43:571  312 f14 AU   # 1 updates detected
2014-09-21 15:21:43:571  312 1324 Report REPORT EVENT: {E65DFE73-C5B8-4693-A07A-7B9D8C2EAD91} 2014-09-21 15:20:40:528+0200 1 182 101 {7B3369E2-5608-495B-AF58-A9F66C0676D2} 206 80070643 AutomaticUpdates Failure Content Install Installation Failure: Windows failed to install the following update with error 0x80070643: Internet Explorer 11 pour Windows 7 pour ordinateurs à processeur x64.
    Please post the following files if they exist..
    C:\Windows\IE9_Main.log
    C:\Windows\IE10_Main.log
    C:\Windows\IE11_Main.log
      My Computer
    Quote Quote

  7. cityhunter62
    Posts : 5
    Windows 7 home premium SP1 64 bits
    Thread Starter
       New #5

    Unfortunately, I could only find the IE11_main.log file. Can't find the 2 others.
      My Computer
    Quote Quote

  8. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #6

    According to the report, IE11 is already installed and updated!
    Code:
    00:00.437: Started: 2014/09/21 (Y/M/D) 15:20:24.616 (local)
00:00.546: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
00:00.671: Command line: "C:\Windows\SoftwareDistribution\Download\Install\IE11-Windows6.1-x64-en-us.exe" /WU-SILENT
00:01.233: INFO:    Setup installer for Internet Explorer: 11.0.9600.16428
00:01.373: INFO:    Previous version of Internet Explorer: 11.0.9600.17280
00:01.498: INFO:    Checking if iexplore.exe's current version is between 11.0.9600.0...
00:01.716: INFO:    ...and 11.1.0.0...
00:01.919: INFO:    Maximum version on which to run IEAK branding is: 11.1.0.0...
00:01.966: ERROR:   A newer version of Internet Explorer is already installed on the system.
00:02.013: ERROR:   Internet Explorer version check failed.
00:02.106: INFO:    Setup exit code: 0x00009C48 (40008) - A more recent version of Internet Explorer is installed.
00:02.169: INFO:    Scheduling upload to IE SQM server: http://sqm.microsoft.com/sqm/ie/sqmserver.dll
00:02.247: INFO:    SQM Upload returned 403
00:15.725: INFO:    Cleaning up temporary files in: C:\Windows\TEMP\IE1AC27.tmp
00:15.819: INFO:    Unable to remove directory C:\Windows\TEMP\IE1AC27.tmp, marking for deletion on reboot.
00:15.865: INFO:    Released Internet Explorer Installer Mutex
    It was installed - successfully - on 15/16 Sept (around midnight)
      My Computer
    Quote Quote

  10. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #7

    There's obviously a problem with Windows Update's cache files, so probably it'd be a good idea to flush them...
    Windows Update - Reset
      My Computer
    Quote Quote

  11. cityhunter62
    Posts : 5
    Windows 7 home premium SP1 64 bits
    Thread Starter
       New #8

    Hi NoelDP,

    There are three options in the link you posted. Which option shall I use?
    I tried the first one, which resetted Windows update history, but the problem is still here, even after a reboot: Windows update is still showing the IE 11 update, which again, fails when I try to install it
    Shall I try option 2 or 3?

    Cheers,
      My Computer
    Quote Quote

  12. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #9

    Go for Option 2 first - if there's no change after that, then use option 3
      My Computer
    Quote Quote

  13. cityhunter62
    Posts : 5
    Windows 7 home premium SP1 64 bits
    Thread Starter
       New #10

    Hello NoelDP,

    Nope, still not working.
    Tried option 2 and 3, but this failling update still shows in Windows update.
    I wonder if i should not just give up, hide it from the available updates, and forget about it.
    After all, Internet Explorer 11 is up to date and working properly...

    Unless you have another idea in mind?
    Thanks.
      My Computer
    Quote Quote

 
Page 1 of 2 12 LastLast

  Related Discussions
Right, I hope I can get my problem across clearly as i've tried following many threads in different forums and at the moment i've had no luck... I'm posting the thread due to the error code 9C48 which I get trying to update IE11 through windows. The first thing that came to mind is uninstalling...
Error 9c48 internet explorer 9
in Windows Updates & Activation

Hi Started getting this yesterday which is wierd as IE9 was installed (18/‎09/‎2013 by windows updates) and still working and now updates thinks it needs to install again. So SFC /Scannow ran with no errors. Checksur Ran with error I have downloaded the offended kb files expanded and placed them...
I have a Windows 7 Pro 64bit computer that won't install an update for Internet Explorer 9.
Hello. It all started couple of days ago when I wansn't able to start my Skype, because at the login window Skype uses Internet Explorer:( I've been trying couple of days to do something. At first I was getting internet explorer 10 update error, but somehow, magically, that update installed, but...
Hello Everyone! This has been a most frustrating problem for me. Ultimately I have been trying to install the online role playing game "Darkfall". My installation fails and I am prompted that I need to have a version of Internet Explorer greater than 6.0 Well that is a little strange since i...
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

 © Designer Media Ltd
All times are GMT -5. The time now is 07:03.
Find Us