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Windows 7: Windows Update KB2966583 fails, error code 800736B3

19 Sep 2014   #1
NickNitro

Windows 7 Home Premium 64bit
 
 
Windows Update KB2966583 fails, error code 800736B3

Hi there,

I have a problem with Windows Update - it continually fails to install update KB2966583 (which is about 2.5MB) and brings up error code 800736B3. I have tried the update troubleshooter for Windows, the update readiness tool and hotfix.

Can anyone help me with this? Thanks in advance.


My System SpecsSystem Spec
.
19 Sep 2014   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Please follow the Windows Update Posting Instructions and post the requested data
If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)
My System SpecsSystem Spec
19 Sep 2014   #3
NickNitro

Windows 7 Home Premium 64bit
 
 

Apologies - the CBS file was too big earlier. I've uploaded a smaller version now!
My System SpecsSystem Spec
.

20 Sep 2014   #4
NickNitro

Windows 7 Home Premium 64bit
 
 

Any help?
My System SpecsSystem Spec
20 Sep 2014   #5
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Please don't be impatient - I have real life outside the forums to contend with, as well as about 30 threads to worry about!

The essential problem here appears to surround this error...
Code:
2014-09-19 21:03:57, Info                  CBS    Appl: Selfupdate, Component: amd64_microsoft-windows-d..providers.resources_31bf3856ad364e35_0.0.0.0_en-us_f0fb535d69137596 (6.1.7601.22706), elevation:3, lower version revision holder: 6.1.7601.18489
2014-09-19 21:03:57, Info                  CBS    Setting ExecuteState key to: CbsExecuteStateInitiateRollback | CbsExecuteStateFlagAdvancedInstallersFailed
2014-09-19 21:03:57, Info                  CSI    0000000e Performing 3 operations; 3 are not lock/unlock and follow:
  Install (5): flags: 0 tlc: [1aa2e8071735e10501e5336366091e58, Version = 6.1.7601.18489, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral]) ref: ( flgs: 00000000 guid: {d16d444c-56d8-11d5-882d-0080c847b195} name: [l:158{79}]"Package_24_for_KB2966583~31bf3856ad364e35~amd64~~6.1.1.2.2966583-50_neutral_GDR" ncdata: [l:2{1}]"3") thumbprint: (null)
  Install (5): flags: 0 tlc: [3f6a1b6c9ae3d338c12c691e741be9c9, Version = 6.1.7601.18489, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral]) ref: ( flgs: 00000000 guid: {d16d444c-56d8-11d5-882d-0080c847b195} name: [l:158{79}]"Package_24_for_KB2966583~31bf3856ad364e35~amd64~~6.1.1.2.2966583-52_neutral_GDR" ncdata: [l:2{1}]"3") thumbprint: (null)
  Install (5): flags: 0 tlc: [a25c82443242de6348fcbfd1e8437f86, Version = 6.1.7601.18489, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral]) ref: ( flgs: 00000000 guid: {d16d444c-56d8-11d5-882d-0080c847b195} name: [l:158{79}]"Package_25_for_KB2966583~31bf3856ad364e35~amd64~~6.1.1.2.2966583-54_neutral_GDR" ncdata: [l:2{1}]"3") thumbprint: (null)
2014-09-19 21:03:57, Error                 CSI    0000000f@2014/9/19:13:03:57.918 (F) d:\win7sp1_gdr\base\wcp\componentstore\storelayout.cpp(8701): Error STATUS_SXS_ASSEMBLY_NOT_FOUND originated in function ComponentStore::CRawStoreLayout::QueryComponentUnstagedFiles expression: (null)
[gle=0x80004005]
2014-09-19 21:03:57, Error                 CSI    00000010 (F) STATUS_SXS_ASSEMBLY_NOT_FOUND #46344# from CCSDirectTransaction::PerformChangeAnalysis(...)[gle=0xd0150004]
2014-09-19 21:03:57, Error                 CSI    00000011 (F) STATUS_SXS_ASSEMBLY_NOT_FOUND #46343# from CCSDirectTransaction::PrepareForCommit(...)[gle=0xd0150004]
I'll have to do some research on it - but
I need to have a look at your COMPONENTS registry hive

Please copy the C:\Windows\System32\config\COMPONENTS file (no extension) to your desktop and then compress it - upload the compressed file to your favoured fileshare site (preferably Dropbox or OneDrive) and post a link.
My System SpecsSystem Spec
20 Sep 2014   #6
NickNitro

Windows 7 Home Premium 64bit
 
 

https://www.dropbox.com/sh/7v9ayd4h8...fSL2zdNua?dl=0

Here's the link! And apologies - didn't mean to rush you! Thanks for helping out
My System SpecsSystem Spec
21 Sep 2014   #7
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

You posted the COMPONENTS.Log file - not the COMPONENTS (no extension) File I requested. The .log file is merely a record of changes and useless for diagnostic purposes.
My System SpecsSystem Spec
21 Sep 2014   #8
NickNitro

Windows 7 Home Premium 64bit
 
 

Here's the link to the actual file.

https://www.dropbox.com/s/k789cfzha8...nents.zip?dl=0
My System SpecsSystem Spec
21 Sep 2014   #9
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I may have found where the problem lies - hopefully it's fixed now...

I've uploaded a file - nnoaa.zip - to my OneDrive at Noel's OneDrive
Please download and save it to your desktop.
Right-click on the file and select Extract All, and save to the default destination (which should be a folder on the desktop)

Create a new System Restore point

Open an Elevated Command Prompt, and run the following commands.

REN C:\Windows\System32\config\COMPONENTS COMPONENTS.OLD1
COPY %userprofile%\desktop\nnoaa\COMPONENTS C:\Windows\System32\config

If you get an error with either command, STOP THERE - do not reboot! - post for instructions.

Assuming both commands go OK, reboot, and run another CheckSUR scan - post the new CheckSUR.log file.
My System SpecsSystem Spec
22 Sep 2014   #10
NickNitro

Windows 7 Home Premium 64bit
 
 

I've followed the instructions, the copy went through. I've rebooted and run the CheckSUR - here's the log. What do I do next?
My System SpecsSystem Spec
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