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Windows 7: Windows Update failure: KB2977629

20 Sep 2014   #1
Stalsberg

Norge
 
 
Windows Update failure: KB2977629

Hi guys.

I'm having problems installing the "Cumulative Security Update for Internet Explorer 11 for Windows 7 for x64-bases Systems (KB2977629".

Error code 80073712

Some things I've tried after reading several forum post:

-I have tried downloading it with WUD (Windows Updates Downloader) but this didnt work either.
-I have also tried downloading and running Windows6.1-KB947821-v33-x64 (MS Update Standalone Package) that could help with some issues. This didnt help either.
- Also I've ran Registry Revivier ( purchased the software - It didnt do anything )

A strange thing: If I look into my installed updates (Control Panel\All Control Panel Items\Programs and Features --> Installed Updates) I can find the Secutiry Update KB2977629 listet. But I cant uninstall it - to try a new installation.

I have read that a windows repair could do the trick (given Error code 80073712), but this is a problem for me:
Windows in installed on a PCIe "drive" (OCZ Revodrive), and when I boot on my Windows ISO (or DVD for that matter) the repair-function can't find my windows. Even if I "Add drivers" and manually feed my OCZ drivers, the repair-function does not find my windows installation. When installing windows (fresh install) the installationprocess finds my OCZ easily, when manually adding the drivers. This is very strange.

Anyway .. Does anyone have some tips for me? I would like to install this security update.

SFC /SCANNOW gets the "Windows Resource Protection" error, but I have made sure Windows Modules Installer is startet and set to manual in Services

Kind regards, K.S


My System SpecsSystem Spec
.
20 Sep 2014   #2
Stalsberg

Norge
 
 

Update:
Did a CHKDSK C: /R (rebooted and let checkdisk run). Afterwards SFC /SCANNOW ran fine .. "Windows Resource Protection did not find any integrity violations".

But Windows Update still does not work. Sadly I smell a reinstall (?).
My System SpecsSystem Spec
20 Sep 2014   #3
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Odd that you're showing these errors with IE11 installed -
Code:
Unavailable repair files:
 winsxs\manifests\amd64_microsoft-windows-ie-winsockautodialstub_31bf3856ad364e35_8.0.7601.22777_none_6956c72c04b78d8b.manifest
 servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~11.2.9412.0.mum
 servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~11.2.9412.0.mum
 servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~11.2.9412.0.cat
 servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~11.2.9412.0.cat
two of them I'd expect to see with IE10 but the problem was fixed with IE11, so this is the first I've seen.

We''ll try and fix them manually -tomorrow!
My System SpecsSystem Spec
.

21 Sep 2014   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I've uploaded a file - sbgaa.zip - to my OneDrive at Noel's OneDrive
Please download and save it.
Right-click on the downloaded file, and select Extract all…
Extract to the default location - which will create a new folder sbgaa in the same place.
Open this folder - there should be two folders inside it (Manifests, and Packages)

Copy the content of the Packages folder to the folder
C:\Windows\Temp\CheckSur\Servicing\Packages

And the content of the manifests folder (.manifest files) into this folder:

C:\Windows\Temp\CheckSur\Winsxs\Manifests

Now run the CheckSUR tool again (it may take a while)

Post the new CheckSUR.log file, and the CheckSUR.persist.log file.
My System SpecsSystem Spec
21 Sep 2014   #5
Stalsberg

Norge
 
 

Hi and thank you for your help.

So I downloaded the sbgaa and put the folders as instruktet (I did not have the folders you mentioned, but I created them).

I then ran the tool.

Windows Update completed Thank you!
My System SpecsSystem Spec
21 Sep 2014   #6
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Great - CheckSUR is happy.
Please do a new Check for updates - install only the oldest one found, and report any error message you get.
If it installs OK, install any remaining, otherwise, post the C:\windows\windowsupdate.log file
My System SpecsSystem Spec
22 Sep 2014   #7
Stalsberg

Norge
 
 

All updates are installed - everything works perfect.

Thanks alot sir, one hell of a job
My System SpecsSystem Spec
22 Sep 2014   #8
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

That's what I like to hear - another satisfied customer!

Good luck!
My System SpecsSystem Spec
14 Oct 2014   #9
cmonkedo

Window 7 64bit
 
 
Same Issue but no sbgaa found

Hello, I am having the same problem as the op but when I click on the link to the one drive i do not see a file labeled sbgaa if this is still available somewhere please let me know. Thanks
My System SpecsSystem Spec
14 Oct 2014   #10
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Please start a NEW thread of your own, and post the requested data - you almost certainly do NOT have the same problem as the original poster.

Please follow the Windows Update Posting Instructions and post the requested data
If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)
My System SpecsSystem Spec
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