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Windows 7: No updates for Windows 7, 32-bit

22 Sep 2014   #11
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

It looks like the repair tool had problems deleting some files that were in use.
Please try again, this time running the tool while in Safe Mode - with luck that will prevent this lockout.


My System SpecsSystem Spec
.
22 Sep 2014   #12
Shenzie

Win7 Home Premium X32
 
 

No joy, Noel—exact same result (outwardly) as before. (wuapp.exe is treated with suspicion, then claim is made that WU service is not running.) Have attached Windows Repair log files. Perhaps the new log data will indicate something different and useful.

Are the files that the Repair util couldn't delete files that I could delete or rename manually? When taking ownership and stopping applicable service(s) is ineffectual, my next ploy is to start from another drive and gain unfettered access.

Shen
My System SpecsSystem Spec
25 Sep 2014   #13
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I'm always hesitant to use the external boot option, as it could throw a spanner in the works, and also means that we lose diagnostic data.

Let's have a deeper look at the system - please follow the Blue Screen of Death (BSOD) Posting Instructions but just post the resulting data here.
My System SpecsSystem Spec
.

25 Sep 2014   #14
Shenzie

Win7 Home Premium X32
 
 

Good evening (Zulu time), Noel—

I'm feeling a bit thick re your instructions. Overlaying the instructions at the URL you linked on my prior history (thread already started) and condensing, the options would seem to be these:

OPTION ONE
To Use DM Log Collector

1. Click/tap on the Download button below to download the file below.
... ... ... ...
9. In your BSOD post, upload the debug-YourComputerName-xxxx.zip file into your post.


OPTION TWO
To Use SF Diagnostic Tool

2. Download and run the SF_Diagnostic_Tool.exe file to use the Grab All button as instructed in the tutorial link below.

3. When finished with step 2, do either step 4 or 5 below.

4. If You Have Already Started a Thread in "BSOD Help and Support"
A) Go back to your original thread that you created for your BSOD issue, edit your existing post or reply with a new post, and go to step 6 below.
... ... ... ...
6. In your BSOD post, upload the renamed SF_DD_MM_YYYY.zip folder into your post.



Should I exercise Option 1? Option 2? Both? (As a retired engineer, I know that more information is better, but overkill just wastes time and bandwidth.)

Shen
My System SpecsSystem Spec
25 Sep 2014   #15
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Please use the SF Diagnostic Tool - sorry, I should have specified.
My System SpecsSystem Spec
25 Sep 2014   #16
Shenzie

Win7 Home Premium X32
 
 

The Zip-ed folder created by the tool is attached, Noel. Am hoping it sheds some light on a solution.

Shen
My System SpecsSystem Spec
25 Sep 2014   #17
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

You and me both!
Looking at the Event Logs....
You appear to have had problems with Novastor services - 'File not found'
Is the product still installed?
Code:
The NovaStor NovaBACKUP Backup/Copy Engine service failed to start due to the following error: 
The system cannot find the file specified.
There are similar problems with a driver...
Code:
  Keyword: Installation,Failure
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: HausFaust-II
  Description: 
Installation Failure: Windows failed to install the following update with error 0x80070005: Windows Update Setup Handler.

There are problems also involving Acronis...
Code:
Activation context generation failed for "C:\Program Files\Common Files\Acronis\DiskDirector\WinPE\Files\systeminfo.exe". Dependent Assembly Microsoft.VC80.CRT,processorArchitecture="x86",type="win32",version="8.0.50727.762" could not be found. Please use sxstrace.exe for detailed diagnosis.
(amongst a few others)
VC80 is a very old version - which suggest that the copy of Acronis is also approaching retirement

There's also this error...
Code:
Product: Adobe Reader XI (11.0.09) -- Configuration failed.
This last could be the result of the hack you appear to have installed to prevent validation of an installed Adobe product - a modified HOSTS file to prevent access to the validation/activation servers at Adobe.


However - there is something that may help...

You're also showing the following error...
Code:
Event[34654]:
  Log Name: Application
  Source: MsiInstaller
  Date: 2014-09-22T16:59:24.000
  Event ID: 1015
  Task: N/A
  Level: Warning
  Opcode: Info
  Keyword: Classic
  User: S-1-5-21-4011791304-1166479289-1744321215-1001
  User Name: HAUSFAUST-II\Ol' JP hisself
  Computer: HausFaust-II
  Description: 
Failed to connect to server. Error: 0x800401F0

This may help...

Quote:
1. On the "Start" menu, click "Run:.

2. In the "Open" box, type "msiexec /unreg", and then press ENTER.

3. On the "Start" menu, click "Run".

4. In the "Open" box, type "msiexec /regserver", and then press ENTER.
(Poached from MSI Installer and Failed to connect to server Event - Mike Poulson's Thoughts on lots of stuff - Site Home - MSDN Blogs)

Bearing in mind that routine was written for XP, it may well not work for Win7, so we'll do an alternative method....

Open an Elevated Command Prompt, and run the following commands...

msiexec /unreg
msiexec /regserver

Once complete, reboot TWICE (please leave at least 15 mins between boots) and then do a new Check for updates and attempt to install the oldest update found.
My System SpecsSystem Spec
25 Sep 2014   #18
Shenzie

Win7 Home Premium X32
 
 

Thank you for your analysis and detailed response.

I'll comment as far as I can...but the precis is that there has been zero change in WU's willingness to run after following your instructions. The first error indication is UAC-ish observation that wuapp.exe is suspicious, and after attempting to run anyway, advisement that the WU service is not running (even though it is).

You appear to have had problems with Novastor services - 'File not found' Is the product still installed?

Novastor was uninstalled in 2011, after a few minutes of test and assessment. I (today) found the company's instructions for manual uninstall and carried them out. (Only a few remnants were found.) I also disabled the service that was still loading.
There are problems also involving Acronis...

I use Acronis True Image 11, but don't use Acronis Disk Director. I uninstalled the latter today. If your comment that
VC80 is old suggests that Acronis TI 11 is similarly old, I'll take it under advisement...but am not inclined to update an application that has and continues to function flawlessly.

There's also this error... Code: --------- Product: Adobe Reader XI (11.0.09) -- Configuration failed.

Strange, the (free) app is current (11.0.09) and runs as expected and updates from time to time, at Adobe's whim. I think that the changes I made to the Hosts file (three years ago) were because of problems of slowness encountered in the Adobe validation/activiation process. All my Adobe applications are legit.

You're also showing the following error... Code: --------- Event[34654]: Log Name: Application Source: MsiInstaller . . .

I looked at the Event Viewer and found literally scores of MsiInstaller warnings and errors, the vast majority of them beginning at about the time that WU began its descent into madness. There are repetitious instances of MS Office 2003 attempting to do something untoward in a protected section of the Registry, for instance. I don't understand this—my copy of MS Office 2003 is legit/validated/activated/et al.


Noel, you have been extraordinarily generous with your time and mental acuity, for which I am very grateful. My problem would seem to be perhaps not worth trying anymore to solve surgically...as long as there is a way to avoid it. I am able to back the system up in time in increments of days, weeks, and even months (to a system image in July of this year). However, since failure for WU to operate properly arose only at about the time that the Windows Update Agent was updated by Microsoft to V7.6.7600.320—and reports of problems like mine began pouring in—it seems possible that my problem would soon recur.

Is there any other approach that could clean up Windows (especially WU) in a broad fashion?

Shen
My System SpecsSystem Spec
25 Sep 2014   #19
Shenzie

Win7 Home Premium X32
 
 

Sorry for the poorly-organized previous post, Noel. I used different fonts in composing it in order to differentiate my comments from yours. It looked fine in Preview mode, but has degraded now that it's been posted.

::shrug::

Shen
My System SpecsSystem Spec
26 Sep 2014   #20
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

please run the msiexec commands I posted earlier, and see if they make any difference - we may need to try some variants on them.

The other option is a repair install - see here for instructions... Repair Install
My System SpecsSystem Spec
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 No updates for Windows 7, 32-bit




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