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Windows 7: Windows Update KB2972211 fails, Error Code 80073712

21 Sep 2014   #1
GertG

Windows 7 Home Premium 64bit
 
 
Windows Update KB2972211 fails, Error Code 80073712

Is there any advise to solve this problem?
Thanks in advance!

Regards, Gert


My System SpecsSystem Spec
.
21 Sep 2014   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

You have some major problems - but they all appear to be from a single update...
Code:
Seconds executed: 2314
 Found 438 errors
  CSI Manifest All Zeros Total count: 420
  CBS MUM Corrupt Total count: 9
  CBS Catalog Corrupt Total count: 9
I'll see if I can workout a fix protocol for you - back soon.
My System SpecsSystem Spec
21 Sep 2014   #3
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I've uploaded a file - gtgaa.zip - to my OneDrive at Noel's OneDrive
Please download and save it.
Right-click on the downloaded file, and select Extract all…
Extract to the default location - which will create a new folder gtgaa in the same place.
Open this folder - there should be two folders inside it (Manifests, and Packages)

Copy the content of the Packages folder to the folder
C:\Windows\Temp\CheckSur\Servicing\Packages

And the content of the manifests folder (.manifest files) into this folder:

C:\Windows\Temp\CheckSur\Winsxs\Manifests

Now run the CheckSUR tool again (it may take a while)

Post the new CheckSUR.log file, and the CheckSUR.persist.log file.
My System SpecsSystem Spec
.

22 Sep 2014   #4
GertG

Windows 7 Home Premium 64bit
 
 

Here are the new logs. But it seems there are more corrupt files

Regards, Gert
My System SpecsSystem Spec
22 Sep 2014   #5
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Did you run the CheckSUR/SURT tool? - the log is the same (and same date/time) as the previous one.
My System SpecsSystem Spec
22 Sep 2014   #6
GertG

Windows 7 Home Premium 64bit
 
 

I had a run of "sfc /scannow". I thought this is the CheckSUR tool.

Regards, Gert
My System SpecsSystem Spec
23 Sep 2014   #7
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

No- it's the big download you did - KB974821.
Just run it again, and post the new CheckSUR.log file.
My System SpecsSystem Spec
23 Sep 2014   #8
GertG

Windows 7 Home Premium 64bit
 
 

Okay I see. Here are the latestest logs.

Regards, Gert
My System SpecsSystem Spec
25 Sep 2014   #9
GertG

Windows 7 Home Premium 64bit
 
 

Update service seems to work again. Thank you for that great help.

Best regards, Gert
My System SpecsSystem Spec
25 Sep 2014   #10
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

PLease post a new set of files after running CheckSUR and SFC again - there are still errors present in the ones you posted earlier.
My System SpecsSystem Spec
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