Windows 7 Update Failure

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  1. Posts : 43
    Windows 7 Home Premium 64 bit
       #1

    Windows 7 Update Failure


    Several attempts to install Windows 7 updates KB2894854, KB2972216 and KB2889914 have all failed with error codes 641 and 6B7. I have also received errors 0X80070641 (Windows Installer Service could not be accessed), 0X80070057, and 0X80240009 (Installer encountered error) during my troubleshooting efforts. Also, Adobe Reader updates have failed (error 1601), Adobe Flash Player updates have failed (error 1601), Western Digital updates have failed and HP printer updates have failed. The MrFixit troubleshooting indicated it could not access Windows Installer Service. I have verified WIS is installed and running. I have also run the most recent version of AdwareCleaner, and scanned with MBAM Pro. Also ran Scannow and SURT. I am guessing I have some corrupted or missing files in the WIS.
    CBS file is attached.
      My Computer


  2. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #2

    Interesting...
    SFC only found this problem...
    Code:
     Line 65526: 2014-09-21 21:44:39, Info                  CSI    000002b9 [SR] Repairing 1 components
     Line 65527: 2014-09-21 21:44:39, Info                  CSI    000002ba [SR] Beginning Verify and Repair transaction
     Line 65528: 2014-09-21 21:44:39, Info                  CSI    000002bb [SR] Cannot repair member file [l:32{16}]"DVDMaker.exe.mui" of Microsoft-Windows-OpticalMediaDisc-Wizard.Resources, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
     Line 65529: 2014-09-21 21:44:39, Info                  CSI    000002bc [SR] Cannot repair member file [l:32{16}]"DVDMaker.exe.mui" of Microsoft-Windows-OpticalMediaDisc-Wizard.Resources, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
     Line 65530: 2014-09-21 21:44:39, Info                  CSI    000002bd [SR] This component was referenced by [l:206{103}]"Microsoft-Windows-OpticalMediaDisc-Package~31bf3856ad364e35~amd64~en-US~6.1.7601.17514.OpticalMediaDisc"
     Line 65531: 2014-09-21 21:44:39, Info                  CSI    000002be [SR] Could not reproject corrupted file [ml:520{260},l:72{36}]"\??\C:\Program Files\DVD Maker\en-US"\[l:32{16}]"DVDMaker.exe.mui"; source file in store is also corrupted
     Line 65536: 2014-09-21 21:44:39, Info                  CSI    000002c0 [SR] Repair complete
    but CheckSUR found two missing files...
    Code:
    Checking Component Store
    (f) CSI Payload File Missing 0x00000000 DVDMaker.exe.mui amd64_microsoft-windows-o..sc-wizard.resources_31bf3856ad364e35_6.1.7600.16385_en-us_102a16b698e56faf 
    (f) CSI Payload File Missing 0x00000000 bitsadmin.exe x86_microsoft-windows-bits-bitsadmin_31bf3856ad364e35_6.1.7600.16385_none_4ce7e7256dbfa16f
    Strangely I can find none of the usual data associated with a CheckSUR scan in the CBS log

    I'll post a fix for both files later, and we'll see what happens.
      My Computer


  3. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #3

    While I think of it...


    Please open an Elevated (Administrator) Command Prompt window and use the following commands....

    net start msiserver
    sc qc msiserver
    sc queryex msiserver
    sc qprivs msiserver
    sc qsidtype msiserver
    sc sdshow msiserver
    ICACLS C:\Windows\system32\msiexec.exe


    Copy and paste the output to your reply

    Here are some instructions to make life easier :)
    1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
    2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
    3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
      My Computer


  4. Posts : 43
    Windows 7 Home Premium 64 bit
    Thread Starter
       #4

    Not sure if I did this correctly. Is this what you are looking for?


    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.
    C:\Windows\system32>net start msiserver
    The requested service has already been started.
    More help is available by typing NET HELPMSG 2182.

    C:\Windows\system32>sc qc msiserver
    [SC] QueryServiceConfig SUCCESS
    SERVICE_NAME: msiserver
    TYPE : 10 WIN32_OWN_PROCESS
    START_TYPE : 3 DEMAND_START
    ERROR_CONTROL : 1 NORMAL
    BINARY_PATH_NAME : C:\Windows\system32\msiexec /V
    LOAD_ORDER_GROUP :
    TAG : 0
    DISPLAY_NAME : Windows Installer
    DEPENDENCIES : rpcss
    SERVICE_START_NAME : LocalSystem
    C:\Windows\system32>sc queryex msiserver
    SERVICE_NAME: msiserver
    TYPE : 10 WIN32_OWN_PROCESS
    STATE : 4 RUNNING
    (STOPPABLE, NOT_PAUSABLE, ACCEPTS_SHUTDOWN)
    WIN32_EXIT_CODE : 0 (0x0)
    SERVICE_EXIT_CODE : 0 (0x0)
    CHECKPOINT : 0x0
    WAIT_HINT : 0x0
    PID : 776
    FLAGS :
    C:\Windows\system32>sc qprivs msiserver
    [SC] QueryServiceConfig2 SUCCESS
    SERVICE_NAME: msiserver
    PRIVILEGES : SeTcbPrivilege
    : SeCreatePagefilePrivilege
    : SeLockMemoryPrivilege
    : SeIncreaseBasePriorityPrivilege
    : SeCreatePermanentPrivilege
    : SeAuditPrivilege
    : SeSecurityPrivilege
    : SeChangeNotifyPrivilege
    : SeProfileSingleProcessPrivilege
    : SeImpersonatePrivilege
    : SeCreateGlobalPrivilege
    : SeAssignPrimaryTokenPrivilege
    : SeRestorePrivilege
    : SeIncreaseQuotaPrivilege
    : SeShutdownPrivilege
    : SeTakeOwnershipPrivilege
    : SeLoadDriverPrivilege
    C:\Windows\system32>sc qsidtype msiserver
    [SC] QueryServiceConfig2 SUCCESS
    SERVICE_NAME: msiserver
    SERVICE_SID_TYPE: UNRESTRICTED
    C:\Windows\system32>sc sdshow msiserver
    DA;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWLOCR
    RC;;;IU)(A;;CCLCSWLOCRRC;;;SU)SAU;FA;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;WD)
    C:\Windows\system32>ICACLS C:\Windows\system32\msiexec.exe
    C:\Windows\system32\msiexec.exe NT SERVICE\TrustedInstallerF)
    BUILTIN\AdministratorsRX)
    NT AUTHORITY\SYSTEMRX)
    BUILTIN\UsersRX)
    Successfully processed 1 files; Failed processing 0 files
    C:\Windows\system32>
    C:\Windows\system32>
    C:\Windows\system32>
    C:\Windows\system32>
      My Computer


  5. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #5

    That all looks normal.


    I've uploaded a file - sstaa.zip - to my OneDrive at Noel's OneDrive
    Please download and save it.

    Right-click on the saved file and select Extract all...
    Change the target to C:\ and click on Extract
    Close all windows (it would be a good idea to print these instructions!)

    Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
    Pick that
    You'll have to log in with your username and password.

    Pick the option to use a Command Prompt
    At the prompt type
    DIR C:\sstaa
    hit the enter key - if you get a 'Not Found' error try
    DIR D:\sstaa
    or
    DIR E:\sstaa



    The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...



    XCOPY <drive>:\sstaa <drive>:\windows\winsxs /y /i /s /v /h



    (e.g. XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )



    run the command (it should take almost no time) and when the prompt returns, type
    EXIT
    and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.

    Now run SFC /SCANNOW in an Elevated Command Prompt
    then reboot and upload the new CBS.log file to your reply
      My Computer


  6. Posts : 43
    Windows 7 Home Premium 64 bit
    Thread Starter
       #6

    New CBS.log
      My Computer


  7. Posts : 43
    Windows 7 Home Premium 64 bit
    Thread Starter
       #7

    Noel, FYI, a new Windows update (KB2998527) became available for installation today. I selected that one only and it downloaded and installed properly. The previous updates, either singularly or as a group, still fail. In addition, the HP and Adobe updates still fail also.
      My Computer


  8. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #8

    The CBS log is a mass of this error-type
    Code:
     Line 51845: 2014-09-21 14:26:22, Error                 CBS    Failed to shred identity: Microsoft-Windows-InternetExplorer-LanguagePack [HRESULT = 0x80070057 - E_INVALIDARG]
    The SFC scan shows that it repaired one error, at least...
    Code:
     Line 72854: 2014-09-23 10:59:20, Info                  CSI    000002b6 [SR] Repairing 1 components
     Line 72855: 2014-09-23 10:59:20, Info                  CSI    000002b7 [SR] Beginning Verify and Repair transaction
     Line 72856: 2014-09-23 10:59:20, Info                  CSI    000002b8 [SR] Repairing corrupted file [ml:520{260},l:72{36}]"\??\C:\Program Files\DVD Maker\en-US"\[l:32{16}]"DVDMaker.exe.mui" from store
     Line 72865: 2014-09-23 10:59:20, Info                  CSI    000002ba [SR] Repair complete
    Please post the C:\Windows\windowsupdate.log file
      My Computer


  9. Posts : 43
    Windows 7 Home Premium 64 bit
    Thread Starter
       #9

    Windows update log attached.
      My Computer


  10. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #10

    The log shows the following two errors...
    Code:
    2014-09-26 15:27:54:078  760 1178 Agent WARNING: Failed to evaluate Installed rule, updateId = {818701AF-1182-45C2-BD1E-17068AD171D6}.104, hr = 80242013
     
     
     Line 12001: 2014-09-25 10:10:08:305  760 1804 Report REPORT EVENT: {727A4253-744E-4E94-A341-A80F8D5FDA65} 2014-09-25 10:09:49:707-0500 1 182 101 {CC0FD76B-48C7-43CD-98A0-59DB19879391} 202 80070643 AutomaticUpdates Failure Content Install Installation Failure: Windows failed to install the following update with error 0x80070643: Security Update for Microsoft .NET Framework 4.5 and 4.5.1 on Windows 7, Vista, Server 2008, Server 2008 R2 x64 (KB2894854).
    643 errors in non-native .NET updates such as this are often best dealt with by completely removing the .NET installation and reinstalling it.
    See the article here... .NET Framework Cleanup Tool User's Guide - Aaron Stebner&#39;s WebLog - Site Home - MSDN Blogs
      My Computer


 
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