Windows 7 no longer valid after built in recovery

Danny1963 · 22 Sep 2014

Hi, several years ago I purchased a refurbished Dell laptop.. It has been a great computer. Originally this laptop was built with Vista, but they refurbished it and made it win 7.. I have all the paper work on the laptop, and the refurbished info.. On the bottom of the computer are two windows tags, one has a clear sticker over it that has an X across it and says do not use,, and the second tag is Win 7, how ever it is very hard to read now with several years of moving around,, When I first received this computer I did write down the new product code for safe keeping and it activated when I entered it back then.. Recently I had a virus, could not get rid of it so I did a full recovery that is built in but after recovery is complete this product key no longer validates it..

Any help would be greatly appreciated!!!

Code:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-74XYM-BH4JX-XM76F
Windows Product Key Hash: KeYfcvXg/a1Q01x73+f8IL/JC4Y=
Windows Product ID: 00359-112-0000007-85109
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {D69AACA9-481E-4C59-9B8A-4B99EF3E707B}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.140303-2144
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{D69AACA9-481E-4C59-9B8A-4B99EF3E707B}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-XM76F</PKey><PID>00359-112-0000007-85109</PID><PIDType>5</PIDType><SID>S-1-5-21-256771175-2523103680-1956611983</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Latitude D630                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A15</Version><SMBIOSVersion major="2" minor="4"/><Date>20081124000000.000000+000</Date></BIOS><HWID>0D313007018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>M08    </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00170-112-000000-00-1033-7601.0000-2352011
Installation ID: 007573637534613420359632001665795564906216909165335456
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: XM76F
License Status: Initial grace period
Time remaining: 42840 minute(s) (29 day(s))
Remaining Windows rearm count: 2
Trusted time: 9/22/2014 10:32:55 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: NAAAAAEABAABAAIAAAABAAAAAgABAAEAJJRiJ9G4PAyIekaD/JDgJ7zXkIWCA8qbqrkqhQ==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x0
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			DELL  		M08    
  FACP			DELL  		M08    
  HPET			DELL  		M08    
  MCFG			DELL  		M08    
  ASF!			DELL  		M08    
  TCPA					
  SLIC			DELL  		M08    
  SSDT			PmRef		CpuPm

NoelDP · 23 Sep 2014

The installed Key is the Default Key - which can never be activated.

The machine shipped with Vista installed, rather than Windows 7, so a factory recovery should have reinstalled Vista complete with Product Key - but this is a refurbished machine, so all bets are off.

You need to use the Key from the win7 sticker to re-activate - try using bright lights (and different colours) to read the Key. People have reported success using hi-def photos rather than just looking.
If you still can't read the Key, then I'm afraid it's going to be necessary to purchase a new license (or a new computer)

Danny1963 · 23 Sep 2014

Thanks Noel, I will try to make sure the key is right, but I am pretty sure the product key I wrote is exactly the rite one for this copy of win 7. I wrote it the day it came in the mail, and I activated it from that key.. However that was 3 years ago, so why it wont activate now is a mystery.. There use to be a way to activate over the phone and get a new key if there is an issue with the one you have, but I don't see that option any more in the activation process..

Oh and if it would go back to vista that would have been ok, lol, but there is no recovery partition no cd no second drive that holds the recovery, every boot there is a option to boot to win 7 or recovery lol I never see that before, it is at every boot up>. Anyway Ill keep trying cause I can not afford a new computer this one is in such good shape yet///

Thanks anyway!!

NoelDP · 24 Sep 2014

The first thing to do is get the key installed.
I'll post detailed instructions later... (on phpne at present)

Danny1963 · 26 Sep 2014

Hi Noel, sorry took me this long to get back here but work called me away, the issue is solved and thank you for you help on this.. I will tell you what I did, I used a yellow highlighter lightly swiping across the faded activation sticker then put it under a bright light, there was a G in the last set of digits, I thought, well it really was a 6... How crazy is that? lol

All is well I entered the 6 and wala!! Again thanks!!!

NoelDP · 27 Sep 2014

Heh! been there - done that!