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Windows 7: Windows update error 80073712

22 Sep 2014   #1
jpnascim

Windows 7 Ultimate x64
 
 
Windows update error 80073712

Hello,

I am having trouble with Windows Update on my computer. One update refuses to be installed. Error code is 80073712 (ERROR_SXS_COMPONENT_STORE_CORRUPT).

I've downloaded and executed checkSUR tool and the generated log file is attached. Looks like I have a corrupted manifest file. Anyone knows how to fix it?

Thank you,

Joćo Pedro


My System SpecsSystem Spec
.
23 Sep 2014   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Code:
Unavailable repair files:
 winsxs\manifests\x86_microsoft-windows-ncrypt-dll_31bf3856ad364e35_6.1.7601.22705_none_607b179c68f2dba6.manifest
I'll post a fix later for you.
My System SpecsSystem Spec
23 Sep 2014   #3
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I've uploaded a file - jpmaa.zip - to my OneDrive at Noel's OneDrive
Please download and save it.
Right-click on the downloaded file, and select Extract all…
Extract to the default location - which will create a new folder jpmaa in the same place.
Open this folder - there should be one folders inside it (Manifests)

Copy the content of the manifests folder (.manifest files) into this folder:

C:\Windows\Temp\CheckSur\Winsxs\Manifests

Now run the CheckSUR tool again (it may take a while)

Post the new CheckSUR.log file, and the CheckSUR.persist.log file.
My System SpecsSystem Spec
.

23 Sep 2014   #4
jpnascim

Windows 7 Ultimate x64
 
 

Hi NoelDP,

It worked perfectly as you can see by the attached logs.

Windows Update now runs without any errors.

Out of curiosity: what causes these winsxs files to get corruped like this?

Thank you very much for your help!

Joćo Pedro
My System SpecsSystem Spec
24 Sep 2014   #5
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Without looking at the logs...
This can happem because of a transient RAM fault or even a cosmic ray!
Or t could be a disk problem or malware ....
Glad it seems to be sorted!
My System SpecsSystem Spec
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 Windows update error 80073712




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