Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Windows Update KB2972211 fails

27 Sep 2014   #1
zdzdz

Windows 7 Ultimate 64bit
 
 
Windows Update KB2972211 fails

Help.

Windows Update KB2972211 fails, Error Code 800b0100

Nothing works for me. ><


My System SpecsSystem Spec
.
28 Sep 2014   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

There is a fair amount of corruption showing in your CheckSUR log. - We'll work on that first...
Code:
 Found 44 errors
  CSI Manifest All Zeros Total count: 30
  CBS MUM Corrupt Total count: 8
  CBS Catalog Corrupt Total count: 6
Unavailable repair files:
 winsxs\manifests\msil_system.xml.resources_b77a5c561934e089_6.1.7601.18529_en-us_4ba39f6adcb8ffa6.manifest
 winsxs\manifests\x86_netfx-mscordacwks_b03f5f7f11d50a3a_6.1.7601.22740_none_e8b38a23dd2b7e4f.manifest
 winsxs\manifests\amd64_mscorlib_b77a5c561934e089_6.1.7601.18529_none_54663ac069823895.manifest
 winsxs\manifests\amd64_netfx-system.xml_b03f5f7f11d50a3a_6.1.7601.18529_none_61525d543c29f632.manifest
 winsxs\manifests\x86_netfx-mscordacwks_b03f5f7f11d50a3a_6.1.7601.18529_none_ff7e636bc386d1f3.manifest
 winsxs\manifests\msil_mscorlib.resources_b77a5c561934e089_6.1.7601.18529_en-us_6685ac8c75cac403.manifest
 winsxs\manifests\msil_system.data.sqlxml_b77a5c561934e089_6.1.7601.18529_none_05d526a261a2bd9d.manifest
 winsxs\manifests\amd64_netfx-sos_dll_b03f5f7f11d50a3a_6.1.7601.22740_none_89d49b0dbca4315e.manifest
 winsxs\manifests\msil_system.xml_b77a5c561934e089_6.1.7601.22740_none_3f3239201f9a7e81.manifest
 winsxs\manifests\amd64_netfx-sos_dll_b03f5f7f11d50a3a_6.1.7601.18529_none_a09f7455a2ff8502.manifest
 winsxs\manifests\amd64_netfx-system.data.sqlxml_b03f5f7f11d50a3a_6.1.7601.22740_none_fd50d2123d55f0a6.manifest
 winsxs\manifests\amd64_netfx-system.data.sqlxml_b03f5f7f11d50a3a_6.1.7601.18529_none_141bab5a23b1444a.manifest
 winsxs\manifests\x86_netfx-sos_dll_b03f5f7f11d50a3a_6.1.7601.22740_none_d181d1e4d1205a64.manifest
 winsxs\manifests\x86_mscorlib_b77a5c561934e089_6.1.7601.18529_none_9c1371977dfe619b.manifest
 winsxs\manifests\x86_netfx-mscorwks_dll_b03f5f7f11d50a3a_6.1.7601.22740_none_efef673d052a727c.manifest
 winsxs\manifests\amd64_netfx-system.xml_b03f5f7f11d50a3a_6.1.7601.22740_none_4a87840c55cea28e.manifest
 winsxs\manifests\x86_mscorlib_b77a5c561934e089_6.1.7601.22740_none_8548984f97a30df7.manifest
 winsxs\manifests\msil_system.data.sqlxml.resources_b77a5c561934e089_6.1.7601.22740_en-us_f0063b6d4da03da4.manifest
 winsxs\manifests\x86_netfx-sos_dll_b03f5f7f11d50a3a_6.1.7601.18529_none_e84cab2cb77bae08.manifest
 winsxs\manifests\msil_mscorlib.resources_b77a5c561934e089_6.1.7601.22740_en-us_4fbad3448f6f705f.manifest
 winsxs\manifests\msil_system.data.sqlxml_b77a5c561934e089_6.1.7601.22740_none_ef0a4d5a7b4769f9.manifest
 winsxs\manifests\amd64_netfx-mscordacwks_b03f5f7f11d50a3a_6.1.7601.18529_none_b7d12c94af0aa8ed.manifest
 winsxs\manifests\msil_system.xml.resources_b77a5c561934e089_6.1.7601.22740_en-us_34d8c622f65dac02.manifest
 winsxs\manifests\msil_system.data.sqlxml.resources_b77a5c561934e089_6.1.7601.18529_en-us_06d114b533fb9148.manifest
 winsxs\manifests\amd64_mscorlib_b77a5c561934e089_6.1.7601.22740_none_3d9b61788326e4f1.manifest
 winsxs\manifests\amd64_netfx-mscorwks_dll_b03f5f7f11d50a3a_6.1.7601.22740_none_a8423065f0ae4976.manifest
 winsxs\manifests\amd64_netfx-mscorwks_dll_b03f5f7f11d50a3a_6.1.7601.18529_none_bf0d09add7099d1a.manifest
 winsxs\manifests\x86_netfx-mscorwks_dll_b03f5f7f11d50a3a_6.1.7601.18529_none_06ba4084eb85c620.manifest
 winsxs\manifests\amd64_netfx-mscordacwks_b03f5f7f11d50a3a_6.1.7601.22740_none_a106534cc8af5549.manifest
 winsxs\manifests\msil_system.xml_b77a5c561934e089_6.1.7601.18529_none_55fd126805f5d225.manifest
 servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~11.2.9412.0.mum
 servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~11.2.9412.0.mum
 servicing\packages\Package_1_for_KB2972211~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_1_for_KB2972211~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_2_for_KB2972211~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_2_for_KB2972211~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_3_for_KB2972211~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_3_for_KB2972211~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_5_for_KB2972211~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_5_for_KB2972211~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_for_KB2972211_SP1~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_for_KB2972211_SP1~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_for_KB2972211~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_for_KB2972211~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~11.2.9412.0.cat
 servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~11.2.9412.0.cat
 servicing\packages\Package_1_for_KB2972211~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_1_for_KB2972211~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_2_for_KB2972211~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_2_for_KB2972211~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_3_for_KB2972211~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_3_for_KB2972211~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_5_for_KB2972211~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_5_for_KB2972211~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_for_KB2972211_SP1~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_for_KB2972211_SP1~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_for_KB2972211~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_for_KB2972211~31bf3856ad364e35~amd64~~6.1.1.0.cat
I'll post a fix protocol later.
My System SpecsSystem Spec
28 Sep 2014   #3
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I've uploaded a file - zdzaa.zip - to my OneDrive at Noel's OneDrive
Please download and save it.
Right-click on the downloaded file, and select Extract all…
Extract to the default location - which will create a new folder zdzaa in the same place.
Open this folder - there should be two folders inside it (Manifests, and Packages)

Copy the content of the Packages folder to the folder
C:\Windows\Temp\CheckSur\Servicing\Packages

And the content of the manifests folder (.manifest files) into this folder:

C:\Windows\Temp\CheckSur\Winsxs\Manifests

Now run the CheckSUR tool again (it may take a while)

Post the new CheckSUR.log file, and the CheckSUR.persist.log file.
My System SpecsSystem Spec
.

28 Sep 2014   #4
zdzdz

Windows 7 Ultimate 64bit
 
 

Thank you very much for the files.
But it looks like I have a different problem now.

As I see, the CheckSur tool has to be run with two commands:
  1. DISM.exe /Online /Cleanup-image /Scanhealth
  2. DISM.exe /Online /Cleanup-image /Restorehealth
The first command just checks the integrity of the files.
The second one has to restore the corrupted files as I see.

But /RestoreHealth command returns:

Code:
Error: 87
 
The restorehealth option is not recognized in this context.
For more information, refer to the help.
 
The DISM log file can be found at C:\Windows\Logs\DISM\dism.log
And this way the new CheckSUR.log is absolutely the same.
I attach the dism log as well.
My System SpecsSystem Spec
28 Sep 2014   #5
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

CheckSUR has nothing to do with DISM. - although the DISM too reports output in the CheckSUR.log file in Windows 8, where its functionality is expended.

The CheckSUR tool is KB947821 - the big download you did earlier.
My System SpecsSystem Spec
28 Sep 2014   #6
zdzdz

Windows 7 Ultimate 64bit
 
 

I see. This method was Win 8 only.
After I downloaded KB947821, corrupted files were restored. Checksur.log shows 0 errors. After restart I was able to install kb2972211 manually.

I found this library: The FTP Search Company and downloaded four more cab and mum.
A lot of Windows related files. I guess it's safe.

Thanks for the help.
My System SpecsSystem Spec
28 Sep 2014   #7
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Please post the requested files - CheckSUR never 'shows' errors during runtime unless it crashes.
My System SpecsSystem Spec
28 Sep 2014   #8
zdzdz

Windows 7 Ultimate 64bit
 
 

Here it is.
Strange. I downloaded the missing files:

Code:
 
servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~11.2.9412.0.mum
 servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~11.2.9412.0.mum
 servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~11.2.9412.0.cat
 servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~11.2.9412.0.cat
And put them in C:\Windows\Temp\CheckSur\Servicing\Packages , but now they show as corrupted again.
My System SpecsSystem Spec
28 Sep 2014   #9
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

That's OK - here's the result of your first run of the fix...
Code:
Seconds executed: 696
 Found 36 errors
 Fixed 36 errors
  CSI Manifest All Zeros Total count: 30
  Fixed: CSI Manifest All Zeros.  Total count: 30
  CBS MUM Corrupt Total count: 6
  Fixed: CBS MUM Corrupt.  Total count: 6
  Fixed: CBS Paired File.  Total count: 6
Running it again appears to be what results in your errors above - I *think* this is an MS error and not ours, and can be ignored.

Please run Windows Updates, and attempt to install any updates for IE11 that may be found - what error do you get, if any?
My System SpecsSystem Spec
28 Sep 2014   #10
zdzdz

Windows 7 Ultimate 64bit
 
 

When I click on Check for updates in Windows Update: No important updates available.

Here is what happened when I ran the CheckSUR Tool with the files you sent me. The process was successful. After that I tried to install KB2972211 from Windows Update. There was error 8024200D. So I downloaded KB2972211 from Microsoft website and managed to install it manually.
My System SpecsSystem Spec
Reply

 Windows Update KB2972211 fails




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
Windows Update fails in Update Check. Error code C80003FA.
Hello, I recieve error C80003FA whenever I do a Windows Update run. It doesn't get past the stage of checking for updates. I've tried several fixes including: - Waiting 15 minutes and running Windows Update again. - Letting Windows Update run on its own schedule. - SFC /Scannow -...
Windows Updates & Activation
Windows 7 64 - Windows .NET Update KB2972211 - Error Code 800737
Hi, the Update above won't install on my machine. I tried several fixes - Microsoft FixIt, complete deinstallation - but nothing helps. Everything thing else (updates) works fine, after the deinstallation of Microsoft .NET Framework the Microsoft Security Essentials Update popped up (didn't...
Windows Updates & Activation
Windows Update KB2937610 and KB2972211 fail; error code 800B0100
Hi, I'm using Win 7 x64 and I've got a problem with KB2937610 and KB2972211 for a long time now. Neither of them installs. Errorcode returned is 800B0100. I tried a bit everything I normally do like installing the update directly from the knowledgebase but nothing seems to bite. It looks...
Windows Updates & Activation
Windows Update KB2972211 fails, Error Code 80073712
Is there any advise to solve this problem? Thanks in advance! Regards, Gert
Windows Updates & Activation
Cannot install Windows Update KB2972211 - Error Code 80073712
Hi all, I am having a problem installing the above update. It will download to 11% and then instantly fails, never getting to the Installation phase. I have no problems downloading or installing any other updates. I have run the System Readiness Tool sfc/scannow reports some corrupted...
Windows Updates & Activation
Windows 7 Update fails to update when running updates
After installing Windows 7 Home Premium Upgrade on a new seagate 320 g hdd on a Toshiba L300 Laptop with 32 bit that had Vista with latest SP on a 120gb hdd.then installing the sp1, the windows updater will not download and install updates. As it was I had to manually download the sp1 to a flash...
Windows Updates & Activation


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 03:12.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App