Windows Update error 80080005

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  1. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #11

    The Installer service is stopping and starting every couple of minutes, it looks as if it's because TrustedInstaller is crashing because of permissions problems.
    Code:
    
    Faulting application name: TrustedInstaller.exe, version: 6.1.7601.17514, time stamp: 0x4ce7989b
    Faulting module name: cmifw.dll, version: 6.1.7600.16385, time stamp: 0x4a5bdec6
    Exception code: 0xc0000005
    Fault offset: 0x000000000000a8b5
    Faulting process id: 0xd24
    Faulting application start time: 0x01cfe8df85b23b1a
    Faulting application path: E:\Windows\servicing\TrustedInstaller.exe
    Faulting module path: E:\Windows\WinSxS\amd64_microsoft-windows-f..allconfig-installer_31bf3856ad364e35_6.1.7600.16385_none_731e1fe6187914ea\cmifw.dll
    Report Id: c51d2794-54d2-11e4-9209-1c6f65d91981
    Have you installed Windows to the E:drive?
    If not, then there's something seriously amiss, somewhere! (or I'm reading the report wrong )
      My Computer


  2. Posts : 8
    Windows 7 Ultimate x64
    Thread Starter
       #12

    No problem, you have it correct, the OS is installed on the E drive.
      My Computer


  3. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #13

    That's a pity - because it makes repair operations much more complex (it's not easy to get a repair install to work under another drive letter!)
      My Computer


  4. Posts : 8
    Windows 7 Ultimate x64
    Thread Starter
       #14

    What is the suggested next step?
      My Computer


  5. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #15

    I've had another look at your event logs - and I can see nothing else in them than the errors posted above
    I really have no ideas about this problem at the moment.

    However, there may be a way forward if we're lucky...


    I've uploaded a file - blbaa.zip - to my OneDrive at Noel's OneDrive
    Please download and save it.

    Right-click on the saved file and select Extract all...
    Change the target to C:\ and click on Extract
    Close all windows (it would be a good idea to print these instructions!)

    Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
    Pick that
    You'll have to log in with your username and password.

    Pick the option to use a Command Prompt
    At the prompt type
    DIR C:\blbaa
    hit the enter key - if you get a 'Not Found' error try
    DIR D:\blbaa
    or
    DIR E:\blbaa



    The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...



    XCOPY <drive>:\blbaa <drive>:\windows\winsxs /y /i /s /v /h



    (e.g. XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )



    run the command (it should take almost no time) and when the prompt returns, type
    EXIT
    and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.

    Now run SFC /SCANNOW in an Elevated Command Prompt
    then reboot and upload the new CBS.log file to your reply
      My Computer


  6. Posts : 8
    Windows 7 Ultimate x64
    Thread Starter
       #16

    Okay, I'll give this a shot, but I'm going to wait until next week when it will hurt me less if this causes an explosion :)
      My Computer


  7. Posts : 2
    Windows 7 x64
       #17

    Also check if "TrustedInstaller" Service is running...
      My Computer


  8. JD1
    Posts : 1
    WINDOWS 7 PRO 32BIT
       #18

    simple solutions - possible


    Try this:
    Right click task bar and open windows task manager.
    Click on services
    Click description to A-Z order.
    Scroll down to 'windows update'.
    Right click on 'windows update'.
    Select 'stop services'. "If it will not allow you to stop process then:

    Right click on 'windows update'.
    Click 'Go To Process'.
    It should take you process file:
    'WDDupdate.exe'
    Click on and end the process.
    Then go back to windows update and click on update.
    It may tell you that your updater is out of date.
    Install new updater and you should be alright.
      My Computer


 
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