Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Windows Update error 80080005

28 Sep 2014   #1
blahblahblahbla

Windows 7 Ultimate x64
 
 
Windows Update error 80080005

It all started a week or 2 ago, when Windows Update said there were maybe 2 updates ready, plus the standard malicious software removal update. I think one of them may have been a patch for Windows 7 SP1 (or maybe it WAS SP1). Everything seemed to go normally. There was no restart prompt.

Power blows, which forces a restart. During the load, I see the message like 'Windows is applying an update...', but it didn't start at 0%, it started at 35%. Then it ticks to 36%, and instead of continuing, that text disappears and I'm looking at the login screen. I log in, and everything seems normal, but I see the little icon in the lower right that lets me know Windows Update has something to tell me. It says there are more updates to download/install. I say okay, go search, and it does, and does, and does, and does, and never stops. Was perpetually looking for updates.

Eventually, I had to shut it down for the night. Every day, the same thing. So I go online searching for a solution and find the suggestion to shut down the update service, delete the Software Distribution folder, re-activate the update service, and try again. Tried that. Nothing. But instead, Windows update no longer searched forever. It eventually gave up and gave me the 80080005 error number.

I Googled that, found this...
HELP with error 80080005 windows 7

Method 1
Reset windows update components.

How do I reset Windows Update components?
http://support.microsoft.com/kb/971058

Method 2
Perform clean boot and check for the updates.

How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
http://support.microsoft.com/kb/929135
Method 3
Run sfc /scannow
Run chkdsk /r /f
If the issue persist after above methods, please provide Windowsupdate.log and CBS.log for further troubleshoot.


I tried Method 1, which led to a FixIt tool (which did nothing but similarly hang forever while searching for updates) and another MS tool that did say it found problems, and said it fixed most of them, save for one. Unfortunately, I can't seem to find the link to that tool right now. Anyway, neither tool fixed it. So I tried Method 2, and no improvement.



When I tried Method 3, I encountered a NEW error: Windows resource protection could not start the repair service. When I looked THAT problem up, I read about an offline option, but that generated another error code saying that the offline whatever just pointed to the online whatever.


I'm about at my wits end, so I've come to you, seeking help. I've created this profile, read the page about the steps to take before creating a Windows Update thread, and followed them as best I could. I did install the SURT, and it said it downloaded and installed a hotfix, but now when I try Windows Update, I'm back to the infinite "Checking for updates"... As mentioned above, the SFC Scan doesn't work. The error code, as mentioned above, is 80080005. Here is the zip of the CBS log folder...


...nevermind. Doesn't look like that's going to work either. My CBS.zip file is 29MB in size, and your attachment tool says you only allow a max of 8MB for .zip files.



Well, I've done the best I can to follow all of these instructions. Hopefully you can help me fix the intermediate problems so that I can get you the other info you'd like to solve the main problem.


My System SpecsSystem Spec
.
28 Sep 2014   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

You can either upload the existing zip file to a fileshare service (DropBox or OneDrive preferably) - or delete the oldest CBSPersist files to get the resulting size below the 8MB limit.
My System SpecsSystem Spec
28 Sep 2014   #3
blahblahblahbla

Windows 7 Ultimate x64
 
 

I deleted the older CBSPersist, but that didn't shrink the size much, so I uploaded it to Dropbox. Here's the link... https://www.dropbox.com/s/bywpgw2ink7btvg/CBS.zip?dl=0 Thanks!
My System SpecsSystem Spec
.

29 Sep 2014   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Not surprising - the CBSPersist file expands to 750MB! - which means that nothing I have can read it
There's a mass of errors in the CBS.log that are going to take me awhile to absorb - when when I can get to it!
My System SpecsSystem Spec
29 Sep 2014   #5
blahblahblahbla

Windows 7 Ultimate x64
 
 

Okay. Sorry it's such a mess. If there's anything I can do to make it easier, let me know. Thanks for your help!
My System SpecsSystem Spec
11 Oct 2014   #6
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Sorry it's taken so long - it's been a busy week, and I don't understand much of the stuff in your logs

I think possibly your best option is going to be a repair install.
Repair Install
My System SpecsSystem Spec
13 Oct 2014   #7
kalebaustin

Windows 7 Home Premium x64
 
 

If you haven't already done the repair install: could you open an admin level command prompt and enter: net start trustedinstaller an post back results.
I'm NOT expecting:

The Windows Modules Installer service is starting.
The Windows Modules Installer service was started successfully.
My System SpecsSystem Spec
14 Oct 2014   #8
blahblahblahbla

Windows 7 Ultimate x64
 
 

I have not tried a repair install lately. But I have tried one before and it didn't work. For a long time I couldn't reboot the OS without having the installation disk in the drive. It always returned a missing diskmgr file error. I had tried a repair to fix that several times and it never worked, so I don't have much faith in that tool. Somehow, eventually, that problem resolved itself, so I no longer have it.

I still have this problem though :-( I have had to reboot a few times since posting this and each time I continue to get the 'Updating 35%...' which gets to 36% and then jumps right to the login window. So the Windows Update problem is still there.

I ran the command kalebaustin suggested and what he wasn't expecting is exactly what happened. I'm hoping that's an unexpectedly good thing.
My System SpecsSystem Spec
14 Oct 2014   #9
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

That's theoretically what should happen - and what I fully expected to happen.
Let's take a look at the errors you've been getting...


Open Event Viewer
click on the Windows logs entry in the left pane to expand it.
Now click on the Application entry - wait while it loads.
Click on 'File' in the menu bar and select Save...
Save the file as Appevt.evtx
Repeat for the System log
then zip both, and upload them.
My System SpecsSystem Spec
15 Oct 2014   #10
blahblahblahbla

Windows 7 Ultimate x64
 
 

Thanks everyone!

There was more than 1 event in both sections, so I saved all of them to these files.

https://www.dropbox.com/s/tspcmkueh1...sktop.zip?dl=0
My System SpecsSystem Spec
Reply

 Windows Update error 80080005




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
Windows 7 update error code 80080005
Hi, I got windows update error with error code 80080005. I tried NETSH WINSOCK RESET as Noel said in the other post, I changed the window update setting, I deleted all the files in C:\Windows\SoftwareDistribution\ as someone has suggested, and uninstalled Malawarebytes (antispyware) and Norton...
Windows Updates & Activation
Windows Update could not search for new updates, error 80080005
Hello, I've been trying for hours to fix a problem with the Windows Update on my laptop. I run Windows 7 Home Premium SP1 x64. Lately, I noticed that the automatic update is always installing the same 4 updates and this has been going for 2 months. So I tried to search for the solution on the...
Windows Updates & Activation
Windows Update error 80080005 - do I need to do a reinstall to fix?
For a while I have had issues with the Microsoft updates in that if I ever tried to initiate a check for updates manually myself "check for updates" it would fail and bring up te above error code 80080005 however the automatic updates worked (I would see an orange coloured icon in the bottom...
Windows Updates & Activation
Windows 7 80080005 update error
Hello, I have an older laptop that I'd like to gift to some teenagers and I'm trying to get it to the point of hand off without wiping the drive; that way it still has Office, etc. Unfortunately, I think it crashed during an update a couple of years ago. This seems to have generated the...
Windows Updates & Activation
Windows Update : error 80080005
Hi, For months, I've an issue with Windows Update on Seven x64. I've this result : "An error occurred while checking for new updates for your computer.", error 80080005. Maybe you could help me, please? I've tried things such as : - MS FixIt (which, of course, found that there were no...
Windows Updates & Activation
Windows 7 update error code 80080005
I kept getting the error code 80080005 when my computer tried to update. I tried what Noel said to do in another post and it did not work, but it did have my computer alert me of updates that needed installing. Once installed I started the update windows again and it is now been searching for...
Windows Updates & Activation


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 07:51.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App