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Windows 7: Windows Update KB2937610 failure; error code 800B0100

28 Sep 2014   #1
Mustrum

Windows 7 Ultimate x64
 
 
Windows Update KB2937610 failure; error code 800B0100

Hi

I'm using Win 7 x64
I've got a problem with KB2937610 for over a month.
I've tried to install it manually, use MSFixit and install it from clean boot. Neither worked.
Recently I found this forum, so here I am to ask for help.
(I'm sorry if I made any grammar mistakes, my English isn't prefect).


My System SpecsSystem Spec
.
29 Sep 2014   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

You have some missing OS files as well - but here's the summary from the CheckSUR log...
Code:
Unavailable repair files:
 servicing\packages\Package_1_for_KB2937610~31bf3856ad364e35~amd64~~6.1.1.3.mum
 servicing\packages\Package_2_for_KB2937610~31bf3856ad364e35~amd64~~6.1.1.3.mum
 servicing\packages\Package_for_KB2937610_SP1~31bf3856ad364e35~amd64~~6.1.1.3.mum
 servicing\packages\Package_for_KB2937610~31bf3856ad364e35~amd64~~6.1.1.3.mum
 servicing\packages\Package_1_for_KB2937610~31bf3856ad364e35~amd64~~6.1.1.3.cat
 servicing\packages\Package_2_for_KB2937610~31bf3856ad364e35~amd64~~6.1.1.3.cat
 servicing\packages\Package_for_KB2937610_SP1~31bf3856ad364e35~amd64~~6.1.1.3.cat
 servicing\packages\Package_for_KB2937610~31bf3856ad364e35~amd64~~6.1.1.3.cat
I'll post a fix protocol when I can get to it - probably tomorrow.

Then we'll need to fix the other errors.
Code:
Checking Component Store
(f) CSI Payload File Missing 0x00000000 system.data.sqlxml.resources.dll msil_system.data.sqlxml.resources_b77a5c561934e089_6.1.7601.17514_pl-pl_fab1504c7d13b602 
(f) CSI Payload File Missing 0x00000000 system.data.sqlxml.resources.dll msil_system.data.sqlxml.resources_b77a5c561934e089_6.1.7601.18156_pl-pl_fab5265a7d104a83 
(f) CSI Payload File Missing 0x00000000 system.data.sqlxml.resources.dll msil_system.data.sqlxml.resources_b77a5c561934e089_6.1.7601.22326_pl-pl_e3e47e9896ba5ed5
(amongst other possible ones - more later)
My System SpecsSystem Spec
30 Sep 2014   #3
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I've uploaded a file - mtmaa.zip - to my OneDrive at Noel's OneDrive
Please download and save it.
Right-click on the downloaded file, and select Extract all…
Extract to the default location - which will create a new folder mtmaa in the same place.
Open this folder - there should be one folder inside it (Packages)

Copy the content of the Packages folder to the folder
C:\Windows\Temp\CheckSur\Servicing\Packages
Now run the CheckSUR tool again (it may take a while)

Post the new CheckSUR.log file, and the CheckSUR.persist.log file.

Then run a new SFC /SCANNOW and post the CBS.log file
My System SpecsSystem Spec
.

01 Oct 2014   #4
Mustrum

Windows 7 Ultimate x64
 
 

I would like to thank you for finding time to help a complete stranger like me.
Here are logs you mentioned:
My System SpecsSystem Spec
02 Oct 2014   #5
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

For some reason, one of the files didn't 'take - I'll re-upload that later and we'll try again.
I'm having a little trouble sourcing the missing payload files, but I'll get them eventually.
My System SpecsSystem Spec
06 Oct 2014   #6
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Sorry for the delay - it's been a hectic few weeks for me in real life, as well as here!

Let's first see if we can fix the one that failed last time...

I've uploaded a file - mtmab.zip - to my OneDrive at Noel's OneDrive
Please download and save it.
Right-click on the downloaded file, and select Extract all…
Extract to the default location - which will create a new folder mtmab in the same place.
Open this folder - there should be one folder inside it (Packages)

Copy the content of the Packages folder to the folder
C:\Windows\Temp\CheckSur\Servicing\Packages


Now run the CheckSUR tool again (it may take a while)

Post the new CheckSUR.log file, and the CheckSUR.persist.log file.
My System SpecsSystem Spec
09 Oct 2014   #7
Mustrum

Windows 7 Ultimate x64
 
 

It succeed.
I ran update afterwards and it was properly installed as well.

Once again thanks for your help. Also there is no need to apologise for delays, I perfectly understad. Good luck in your work/life!
My System SpecsSystem Spec
09 Oct 2014   #8
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

You still have some errors present...
Code:
Checking Component Store
(f) CSI Payload File Missing 0x00000000 system.data.sqlxml.resources.dll msil_system.data.sqlxml.resources_b77a5c561934e089_6.1.7601.17514_pl-pl_fab1504c7d13b602 
(f) CSI Payload File Missing 0x00000000 system.data.sqlxml.resources.dll msil_system.data.sqlxml.resources_b77a5c561934e089_6.1.7601.18156_pl-pl_fab5265a7d104a83 
(f) CSI Payload File Missing 0x00000000 system.data.sqlxml.resources.dll msil_system.data.sqlxml.resources_b77a5c561934e089_6.1.7601.22326_pl-pl_e3e47e9896ba5ed5
Please run and SFC scan, and we'll see if any more have been exposed.


SFC -System File Checker - Instructions
Click on Start > All Programs > Accessories
Right-click on the Command Prompt entry
Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.
At the Command prompt, type
SFC /SCANNOW
and hit the Enter key
Wait for the scan to finish - make a note of any error messages - and then reboot.

Copy the CBS.log file to the desktop, compress the copied file, and upload the compressed file.
I'll take a look and see what else we need to do then.
My System SpecsSystem Spec
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