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Windows 7: Windows update error 8007371C 80242414 Multiple Updates Sept 2014

29 Sep 2014   #1
broady61

Windows 7 Pro x64
 
 
Windows update error 8007371C 80242414 Multiple Updates Sept 2014

Hi,

I have multiple critical updates failing:

KB2972211
KB2977629
KB2937610
KB2918614
KB2976897
KB2976627
KB2982378
KB2993651
KB2929755
KB2978668


Tried running updates with clean boot, failed.

ran SFC /SCANNOW no errors reported.
CHKDSK reports no faults.

Malwarebytes scan is clean.

tried deleting windows updates folder.

also used windows fixit tools still no avail.

I have attached the CBS log.

Any help would be much appreciated.


My System SpecsSystem Spec
.
30 Sep 2014   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

You have a major registry problem that I've not seen before...
Code:
2014-09-29 23:03:23, Error                 CSI    00000001 (F) 80220001 [Error,Facility=FACILITY_STATE_MANAGEMENT,Code=1] #1# from LoadStore(target = NULL)
[gle=0x80004005]
2014-09-29 23:03:23, Error                 CSI    00000123 (F) SMI schema hive could not be loaded.  The hive file may be missing or damaged.[gle=0x80004005]
This implies that the SCHEMA registry hive is either missing, damaged, or has been locked.
Let's check the permissions on the folder and file concerned first.

Open an Elevated Command Prompt, and run the following commands.

ICACLS C:\Windows\System32\SMI\Store\Machine
ICACLS C:\Windows\System32\SMI\Store\Machine\SCHEMA.DAT
ATTRIB C:\Windows\System32\SMI\Store\Machine\SCHEMA.DAT
DIR C:\Windows\System32\SMI\Store\Machine\SCHEMA.*


Post the results

Here are some instructions to make life easier
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
My System SpecsSystem Spec
30 Sep 2014   #3
broady61

Windows 7 Pro x64
 
 

Hi Noel,

here is the output:

C:\Windows\system32>ICACLS C:\Windows\System32\SMI\Store\Machine
C:\Windows\System32\SMI\Store\Machine: The system cannot find the path specified
.
Successfully processed 0 files; Failed processing 1 files

C:\Windows\system32>ICACLS C:\Windows\System32\SMI\Store\Machine\SCHEMA.DAT
C:\Windows\System32\SMI\Store\Machine\SCHEMA.DAT: The system cannot find the pat
h specified.
Successfully processed 0 files; Failed processing 1 files

C:\Windows\system32>ATTRIB C:\Windows\System32\SMI\Store\Machine\SCHEMA.DAT
Path not found - C:\Windows\System32\SMI\Store\Machine

C:\Windows\system32>DIR C:\Windows\System32\SMI\Store\Machine\SCHEMA.*
The system cannot find the path specified.

C:\Windows\system32>
My System SpecsSystem Spec
.

30 Sep 2014   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Ouch!
In that case it may be that there's problems higher up the branch - but I think you should be seriously considering a repair install.
Repair Install
My System SpecsSystem Spec
30 Sep 2014   #5
broady61

Windows 7 Pro x64
 
 

Yeah, that is what i wasn't really wanting to hear, but thanks.

Just to clarify Noel, do you know if it is possible to repair install over RDP? as I may have to drive 100 miles otherwise
My System SpecsSystem Spec
30 Sep 2014   #6
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I've never tried it - I'll ask around (but I have vague memories of someone doing it - the problem is the boot after the repair's complete may cause problems, I think)

Hopefully someone will get back to you soon.
My System SpecsSystem Spec
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