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Windows 7: A new Windows Update KB2937610 failure; error code 800B0100

30 Sep 2014   #1
mhoecken

Windows 7 32
 
 
A new Windows Update KB2937610 failure; error code 800B0100

New here and need help,
Windows Update KB2937610 failure; error code 800B0100
No idea what went wrong, check sur gives

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 25.0
2014-09-30 13:13

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_1_for_KB2937610~31bf3856ad364e35~x86~~6.1.1.3.mum Line 1:
(f) CBS Catalog Corrupt 0x800B0100 servicing\Packages\Package_1_for_KB2937610~31bf3856ad364e35~x86~~6.1.1.3.cat
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_8_for_KB2937610~31bf3856ad364e35~x86~~6.1.1.3.mum Line 1:
(f) CBS Catalog Corrupt 0x800B0100 servicing\Packages\Package_8_for_KB2937610~31bf3856ad364e35~x86~~6.1.1.3.cat
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_for_KB2937610_SP1~31bf3856ad364e35~x86~~6.1.1.3.mum Line 1:
(f) CBS Catalog Corrupt 0x800B0100 servicing\Packages\Package_for_KB2937610_SP1~31bf3856ad364e35~x86~~6.1.1.3.cat
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_for_KB2937610~31bf3856ad364e35~x86~~6.1.1.3.mum Line 1:
(f) CBS Catalog Corrupt 0x800B0100 servicing\Packages\Package_for_KB2937610~31bf3856ad364e35~x86~~6.1.1.3.cat

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:
Seconds executed: 457
Found 8 errors
CBS MUM Corrupt Total count: 4
CBS Catalog Corrupt Total count: 4

Unavailable repair files:
servicing\packages\Package_1_for_KB2937610~31bf3856ad364e35~x86~~6.1.1.3.mum
servicing\packages\Package_1_for_KB2937610~31bf3856ad364e35~x86~~6.1.1.3.mum
servicing\packages\Package_8_for_KB2937610~31bf3856ad364e35~x86~~6.1.1.3.mum
servicing\packages\Package_8_for_KB2937610~31bf3856ad364e35~x86~~6.1.1.3.mum
servicing\packages\Package_for_KB2937610_SP1~31bf3856ad364e35~x86~~6.1.1.3.mum
servicing\packages\Package_for_KB2937610_SP1~31bf3856ad364e35~x86~~6.1.1.3.mum
servicing\packages\Package_for_KB2937610~31bf3856ad364e35~x86~~6.1.1.3.mum
servicing\packages\Package_for_KB2937610~31bf3856ad364e35~x86~~6.1.1.3.mum
servicing\packages\Package_1_for_KB2937610~31bf3856ad364e35~x86~~6.1.1.3.cat
servicing\packages\Package_1_for_KB2937610~31bf3856ad364e35~x86~~6.1.1.3.cat
servicing\packages\Package_8_for_KB2937610~31bf3856ad364e35~x86~~6.1.1.3.cat
servicing\packages\Package_8_for_KB2937610~31bf3856ad364e35~x86~~6.1.1.3.cat
servicing\packages\Package_for_KB2937610_SP1~31bf3856ad364e35~x86~~6.1.1.3.cat
servicing\packages\Package_for_KB2937610_SP1~31bf3856ad364e35~x86~~6.1.1.3.cat
servicing\packages\Package_for_KB2937610~31bf3856ad364e35~x86~~6.1.1.3.cat
servicing\packages\Package_for_KB2937610~31bf3856ad364e35~x86~~6.1.1.3.cat

and the only place suspect in the update log says

2014-09-30 13:21:42:964 1184 177c Driver Matched driver to device HDAUDIO\FUNC_02&VEN_11C1&DEV_1040&SUBSYS_103C1378&REV_1002
2014-09-30 13:21:42:964 1184 177c Driver Status: 0x180200a, ProblemNumber: 00000000
2014-09-30 13:21:56:739 1184 177c Handler FATAL: UH: 0x800b0100: EvaluateApplicability failed in CCbs::EvaluateApplicability
2014-09-30 13:21:56:801 1184 177c Agent WARNING: Failed to evaluate Installed rule, updateId = {9B3E0557-1739-409A-AFE2-CE51B1CC706F}.109, hr = 800B0100
2014-09-30 13:22:00:616 1184 177c Handler FATAL: UH: 0x800b0100: EvaluateApplicability failed in CCbs::EvaluateApplicability
2014-09-30 13:22:12:544 1184 177c Agent Update {FF434E78-8B6A-4860-BD0F-4AC472E29063}.101 is pruned out due to potential supersedence


Thanks for any help




My System SpecsSystem Spec
.
30 Sep 2014   #2
Pendaws

Win7 SP1 + Ultimate 64 bit
 
 

My System SpecsSystem Spec
30 Sep 2014   #3
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I'll post a fix protocol for the CheckSUR errors later.
My System SpecsSystem Spec
.

01 Oct 2014   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I've uploaded a file - mhnaa.zip - to my OneDrive at Noel's OneDrive
Please download and save it.
Right-click on the downloaded file, and select Extract all…
Extract to the default location - which will create a new folder mhnaa in the same place.
Open this folder - there should be one folder inside it (Packages)

Copy the content of the Packages folder to the folder
C:\Windows\Temp\CheckSur\Servicing\Packages


Now run the CheckSUR tool again (it may take a while)

Post the new CheckSUR.log file, and the CheckSUR.persist.log file.
My System SpecsSystem Spec
02 Oct 2014   #5
mhoecken

Windows 7 32
 
 

Hey THANKS,
looks like that fixed it, updated sucessfull

Thanks
My System SpecsSystem Spec
02 Oct 2014   #6
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Great!

CheckSUR is happy now, so with luck you'll have no further problems.

Do another Check for updates and install any found - if they fail, then post the error codes. and the CBS.log file
My System SpecsSystem Spec
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