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Windows 7: Update KB2965031 fails

01 Oct 2014   #1
macnab

Windows 7 Professional SP1 64-bit
 
 
Update KB2965031 fails

This is for MSSE. Has been failing for weeks.
MSSE itself is happy.


My System SpecsSystem Spec
.
02 Oct 2014   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Probably the easiest solution is to uninstall and reinstall MSSE
What error message to you get when you attempt to install the update?

What other Anti-Virus products have EVER been installed on this build?
My System SpecsSystem Spec
02 Oct 2014   #3
macnab

Windows 7 Professional SP1 64-bit
 
 

No other AV ever installed.
Uninstalled MSSE. Downloaded latest version.
It won't install - err 0x80070643.
This is the same error code given when trying the update.
I have been all over the place looking for help on this error.
Have yet to find a solution that works.I don't recall seeing anywhere that the problem was solved for anybody.
There was a link at MS to fix some dotNET error, but that was no help.
I cannot get help from MS because they say my (100% legal, paid for) product code is not valid for South Africa. And they generated the product code when I activated this copy of Wndows!!
My System SpecsSystem Spec
.

02 Oct 2014   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

That may explain it.

Please follow this tutorial and post an MGADiag report - then we can see what the problem is.

http://www.sevenforums.com/windows-updates-activation/234159-windows-genuine-activation-issue-posting-instructions.html

Ignore errors produced when clicking on the Copy button - they simply mean that the tool could not create the backup files for some reason. The data is still copied to the clipboard for pasting to your response.

Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!
http://www.microsoft.com/en-us/howtotell/Hardware.aspx
My System SpecsSystem Spec
02 Oct 2014   #5
macnab

Windows 7 Professional SP1 64-bit
 
 

I don't have a COA as this is a built-up system.

MGADiag results:
Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-TC68K-Y9X7W-RTX62
Windows Product Key Hash: 92PKPLnnHZKNl2/EFIq4NeRErYI=
Windows Product ID: 00371-414-0016815-85726
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {AC528688-0972-4F8C-84E1-09F91F5D93FD}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.140303-2144
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\PROGS\Internet\Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{AC528688-0972-4F8C-84E1-09F91F5D93FD}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RTX62</PKey><PID>00371-414-0016815-85726</PID><PIDType>5</PIDType><SID>S-1-5-21-3974506467-4031061574-3253491596</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>To be filled by O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>F7</Version><SMBIOSVersion major="2" minor="7"/><Date>20120723000000.000000+000</Date></BIOS><HWID>2DE73B07018400FE</HWID><UserLCID>1C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>South Africa Standard Time(GMT+02:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00170-414-001681-00-7177-7601.0000-0662014
Installation ID: 019956494053090704163666266754436670876252597403896431
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: RTX62
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 02/10/2014 12:35:19

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 9:27:2014 09:48
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: OAAAAAEAAgABAAEAAQACAAAABQABAAEAln0QSanicu4SwvBYRh/+rDK39AGKOwxWL3/VLffWlmM=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            ALASKA        A M I
  FACP            ALASKA        A M I
  HPET            ALASKA        A M I
  MCFG            ALASKA        A M I
  SSDT            SataRe        SataTabl
  SSDT            SataRe        SataTabl
  SSDT            SataRe        SataTabl
Found COA sticker on DVD box. Doesn't have the key on it, that is on a separate sticker inside the box.
The following is on the sticker:
99994-659-251-954
882224945011
FQC-01780
MB1636220
WIN PRO 7 ENGLISH MEA DVD
ORIGIN: IRELAND
02-09-2009
0901MB636220X1100893

Have done a repair install with the downloaded SP1 file.
My System SpecsSystem Spec
02 Oct 2014   #6
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

That all looks perfectly good to me - everything seems to match what you have, and there's no errors in the report.
WIN PRO 7 ENGLISH MEA DVD
The MEA stands for Middle East and Africa - so I know of no reason why MS should think it's not valid, especially as the machine passed validation on the 27th Oct.
Event Time Stamp: 9:27:2014 09:48


The 643 error is notoriously difficult to isolate and fix - and we often have to resort to a repair install.
You say that you've already done one? How long ago? What was the reason for it?

Perhaps we should check that there's no malware present...

Please download and install Malwarebytes Anti-malware (free version) from http://www.malwarebytes.org/products/malwarebytes_free/ - UNtick 'Enable free trial of MBAM Premium' at the end of the installation - and update it, then run a full scan in your main account, and Quick scans in any other user accounts.

Delete everything it finds

Then download the TDSSKiller from here -
Anti-rootkit utility TDSSKiller - and run it.

Then

Please follow the Windows Update Posting Instructions and post the requested data
If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)
My System SpecsSystem Spec
02 Oct 2014   #7
macnab

Windows 7 Professional SP1 64-bit
 
 

MBAM found nothing.

CBS log attached.

EDIT: I see that the CBS file was not updated. Is this because TDSSKiller found nothing?
My System SpecsSystem Spec
02 Oct 2014   #8
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

The upload doesn't contain the current CBS.log file


Please follow the Windows Update Posting Instructions and post the requested data
If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)
My System SpecsSystem Spec
02 Oct 2014   #9
macnab

Windows 7 Professional SP1 64-bit
 
 

It was Access Denied!
But it last updated at 12:33.
My System SpecsSystem Spec
02 Oct 2014   #10
macnab

Windows 7 Professional SP1 64-bit
 
 

The good news is that the problem is (sort of) solved.
I have successfully installed the latest download version of MSSE.
And it updated the definitions successfully.
Checking for updates showed none needed/available.

The bad news is that I don't really know how I succeeded.
I think the following steps did it.
1. Uninstall MSSE. (I couldn't do it with Revo Uninstaller, but I could with Windows' Add or Remove Programs.) If you Google it, there is a Microsoft download to do it.) Reboot.
2. Delete the Program Files\Microsoft Security Client folder. (Needs a bit of fiddling with permissions.) Reboot.
3. Use CCleaner to clean the registry. Reboot.

I suspect that all I have done is clean up so I can install the latest version of MSSE. I still don't know why it couldn't work through Update. But, for better or worse, the 3 steps above worked for me.

Other users, it is important that MBAM and tdsski8ller showed that I had no infections.

Thanks for the help, NoelDP.
My System SpecsSystem Spec
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