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Windows 7: windows 7 Update problem

01 Oct 2014   #1
gmalanos83

Windows 7 Ultimate x64
 
 
windows 7 Update problem

Hello, i have OS windows 7 64and my windows cant download and instal updates. Windows update shows 8024200D. I dont know what to do. Please help me. Thanks


My System SpecsSystem Spec
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02 Oct 2014   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

This means that you need to install the failing update using the Standalone installer.
Please post the C:\Windows\windowsupdate.log file, and I'll see if I can work out exactly which one is failing, and why.

Also..

Please follow the Windows Update Posting Instructions and post the requested data
If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)
My System SpecsSystem Spec
02 Oct 2014   #3
gmalanos83

Windows 7 Ultimate x64
 
 

Here is the windows update log file

Attachment 335403

Attachment 335404
My System SpecsSystem Spec
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03 Oct 2014   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

KB2506928 appears to be the bottleneck
Download and install it from here
http://www.microsoft.com/en-us/download/details.aspx?id=15693
Then do a new Check for Updates and try installing only the oldest one from there.
My System SpecsSystem Spec
03 Oct 2014   #5
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

...also - SFC found 10 errors and managed to fix 9 of them - the remaining one is interesting...
Code:
 Line 4086: 2014-10-02 17:12:36, Info                  CSI    000003ab [SR] Verify complete
 Line 4087: 2014-10-02 17:12:36, Info                  CSI    000003ac [SR] Repairing 10 (0x000000000000000a) components
 Line 4088: 2014-10-02 17:12:36, Info                  CSI    000003ad [SR] Beginning Verify and Repair transaction
 Line 4089: 2014-10-02 17:12:36, Info                  CSI    000003ae [SR] Cannot repair member file [l:26{13}]"sppcomapi.dll" of Microsoft-Windows-Security-SPP-UX, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file cannot be checked
This error means that the installation should be showing as non-genuine!

Please follow this tutorial and post an MGADiag report - then we can see what the problem is.

http://www.sevenforums.com/windows-updates-activation/234159-windows-genuine-activation-issue-posting-instructions.html

Ignore errors produced when clicking on the Copy button - they simply mean that the tool could not create the backup files for some reason. The data is still copied to the clipboard for pasting to your response.

Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!
http://www.microsoft.com/en-us/howtotell/Hardware.aspx
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 windows 7 Update problem




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