Windows Update keeps installing KB2871997


  1. RDFS
    Posts : 2
    Windows 7 Home Premium 64-bit
       New #1

    Windows Update keeps installing KB2871997


    Help!

    I'm having problems with two Windows Updates. It keeps installing the same update every time it runs. It says successful status, but in the Installed Updates list, there are actually no entries under Microsoft Windows at all and Windows Features is also blank.

    Also, WU is offering me IE 11 64-bit as an optional update, even though I've had it installed for months.

    I've tried the SURT repeatedly, and each time it says it "successfully" installed Hotfix for Windows KB947821.

    I've run MalwareBytes and AVG scans with no reported infections. /sfc scannow has no errors, and I've also tried chkdsk on reboot.

    CBS.zip is attached.
      My Computer
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  3. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #2

    You have a major problem with the registry - from your CheckSUR scan...
    Checking Package Watchlist
    (f) CBS Registry Error 0x00000002 Microsoft\Windows\CurrentVersion\Component Based Servicing\PackageDetect Failed to open store key
    It's very likely that this error is going to be irreparable - and your best hope is a repair install of the system. See the instructions here... Repair Install
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  4. RDFS
    Posts : 2
    Windows 7 Home Premium 64-bit
    Thread Starter
       New #3

    The Repair Install worked after a couple false starts with the ISO. Thanks!
      My Computer
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  6. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #4

    You're welcome - good luck with it!
      My Computer
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