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Windows 7: Windows update error 80073712

14 Oct 2014   #11
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

That set of files is data the 9th?
The errors are still present
Code:
 Line 3433: 2014-10-09 08:47:37, Info                  CSI    000001e6 [SR] Repairing 3 components
 Line 3434: 2014-10-09 08:47:37, Info                  CSI    000001e7 [SR] Beginning Verify and Repair transaction
 Line 3435: 2014-10-09 08:47:37, Info                  CSI    000001e8 [SR] Cannot repair member file [l:32{16}]"lsi_scsi.inf_loc" of lsi_scsi.inf.Resources, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
 Line 3436: 2014-10-09 08:47:37, Info                  CSI    000001e9 [SR] Cannot repair member file [l:24{12}]"esentprf.ini" of Microsoft-Windows-ExtensibleStorageEngine-PerformanceMonitoring.Resources, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
 Line 3439: 2014-10-09 08:47:37, Info                  CSI    000001eb [SR] Cannot repair member file [l:24{12}]"nshipsec.dll" of Microsoft-Windows-Network-Security-Domain-Clients-Netsh, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
I'll post another fix later and we'll try that


My System SpecsSystem Spec
.
14 Oct 2014   #12
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I've uploaded a file - kdoac.zip - to my OneDrive at Noel's OneDrive
Please download and save it.

Right-click on the saved file and select Extract all...
Change the target to C:\ and click on Extract
Close all windows (it would be a good idea to print these instructions!)

Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
Pick that
You'll have to log in with your username and password.

Pick the option to use a Command Prompt
At the prompt type
DIR C:\kdoac
hit the enter key - if you get a 'Not Found' error try
DIR D:\kdoac
or
DIR E:\kdoac



The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...



XCOPY <drive>:\kdoac <drive>:\windows\winsxs /y /i /s /v /h



(e.g. XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )



run the command (it should take almost no time) and when the prompt returns, type
EXIT
and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.

Now run SFC /SCANNOW in an Elevated Command Prompt
then reboot and upload the new CBS.log file to your reply
My System SpecsSystem Spec
17 Oct 2014   #13
Kandilo

Windows 7 Professional SP1 32bit
 
 
Reply to NoelDP !

Here you are, Noel ! - the CBS.log file that you've asked for. Let me tell you that the windows update service made an update today - all 18 updates in a role, but I think that looking at the log file there are still missing some data in my Windows. What should I do ?
My System SpecsSystem Spec
.

18 Oct 2014   #14
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Yeah - here's the errorlist from SFC...
Code:
 Line 2293: 2014-10-17 20:08:13, Info                  CSI    0000024a [SR] Repairing 19 (0x00000013) components
 Line 2294: 2014-10-17 20:08:13, Info                  CSI    0000024b [SR] Beginning Verify and Repair transaction
 Line 2295: 2014-10-17 20:08:13, Info                  CSI    0000024c [SR] Cannot repair member file [l:22{11}]"mdmcm28.inf" of mdmcm28.inf, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, file is missing
 Line 2296: 2014-10-17 20:08:13, Info                  CSI    0000024d [SR] Cannot repair member file [l:24{12}]"lsi_sas2.inf" of lsi_sas2.inf, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, file is missing
 Line 2297: 2014-10-17 20:08:13, Info                  CSI    0000024e [SR] Cannot repair member file [l:24{12}]"lsi_sas2.sys" of lsi_sas2.inf, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, file is missing
 Line 2298: 2014-10-17 20:08:13, Info                  CSI    0000024f [SR] Cannot repair member file [l:20{10}]"mdmcdp.inf" of mdmcdp.inf, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, file is missing
 Line 2299: 2014-10-17 20:08:13, Info                  CSI    00000250 [SR] Cannot repair member file [l:22{11}]"mdmc26a.inf" of mdmc26a.inf, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, file is missing
 Line 2300: 2014-10-17 20:08:13, Info                  CSI    00000251 [SR] Cannot repair member file [l:24{12}]"mdmcodex.inf" of mdmcodex.inf, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, file is missing
 Line 2301: 2014-10-17 20:08:13, Info                  CSI    00000252 [SR] Cannot repair member file [l:32{16}]"lsi_scsi.inf_loc" of lsi_scsi.inf.Resources, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
 Line 2302: 2014-10-17 20:08:13, Info                  CSI    00000253 [SR] Cannot repair member file [l:24{12}]"lsi_scsi.inf" of lsi_scsi.inf, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, file is missing
 Line 2303: 2014-10-17 20:08:13, Info                  CSI    00000254 [SR] Cannot repair member file [l:24{12}]"lsi_scsi.sys" of lsi_scsi.inf, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, file is missing
 Line 2304: 2014-10-17 20:08:13, Info                  CSI    00000255 [SR] Cannot repair member file [l:28{14}]"VIAAGP.SYS.mui" of machine.inf.Resources, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
 Line 2305: 2014-10-17 20:08:13, Info                  CSI    00000256 [SR] Cannot repair member file [l:28{14}]"AGP440.sys.mui" of machine.inf.Resources, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
 Line 2306: 2014-10-17 20:08:13, Info                  CSI    00000257 [SR] Cannot repair member file [l:28{14}]"AMDAGP.SYS.mui" of machine.inf.Resources, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
 Line 2307: 2014-10-17 20:08:13, Info                  CSI    00000258 [SR] Cannot repair member file [l:28{14}]"SISAGP.SYS.mui" of machine.inf.Resources, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
 Line 2308: 2014-10-17 20:08:13, Info                  CSI    00000259 [SR] Cannot repair member file [l:32{16}]"ULIAGPKX.SYS.mui" of machine.inf.Resources, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
 Line 2309: 2014-10-17 20:08:13, Info                  CSI    0000025a [SR] Cannot repair member file [l:28{14}]"NV_AGP.SYS.mui" of machine.inf.Resources, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
 Line 2310: 2014-10-17 20:08:13, Info                  CSI    0000025b [SR] Cannot repair member file [l:22{11}]"pci.sys.mui" of machine.inf.Resources, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
 Line 2311: 2014-10-17 20:08:13, Info                  CSI    0000025c [SR] Cannot repair member file [l:32{16}]"vdrvroot.sys.mui" of machine.inf.Resources, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
 Line 2312: 2014-10-17 20:08:13, Info                  CSI    0000025d [SR] Cannot repair member file [l:30{15}]"machine.inf_loc" of machine.inf.Resources, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
 Line 2313: 2014-10-17 20:08:13, Info                  CSI    0000025e [SR] Cannot repair member file [l:28{14}]"isapnp.sys.mui" of machine.inf.Resources, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
 Line 2314: 2014-10-17 20:08:13, Info                  CSI    0000025f [SR] Cannot repair member file [l:32{16}]"mssmbios.sys.mui" of machine.inf.Resources, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
 Line 2315: 2014-10-17 20:08:13, Info                  CSI    00000260 [SR] Cannot repair member file [l:24{12}]"dhcpsapi.dll" of Microsoft-Windows-DHCPServerAPI, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
 Line 2316: 2014-10-17 20:08:13, Info                  CSI    00000261 [SR] Cannot repair member file [l:40{20}]"EnhancedStorage.adml" of Microsoft-Windows-EnhancedStorage-Adm.Resources, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
 Line 2317: 2014-10-17 20:08:13, Info                  CSI    00000262 [SR] Cannot repair member file [l:52{26}]"MFCongestionController.dll" of Microsoft-Windows-ehome-devices-MFCongestionController, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
 Line 2318: 2014-10-17 20:08:13, Info                  CSI    00000263 [SR] Cannot repair member file [l:24{12}]"esentprf.ini" of Microsoft-Windows-ExtensibleStorageEngine-PerformanceMonitoring.Resources, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
 Line 2321: 2014-10-17 20:08:13, Info                  CSI    00000265 [SR] Cannot repair member file [l:24{12}]"nshipsec.dll" of Microsoft-Windows-Network-Security-Domain-Clients-Netsh, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 2322: 2014-10-17 20:08:14, Info                  CSI    00000266 [SR] Cannot repair member file [l:48{24}]"Windows Logoff Sound.wav" of Microsoft-Windows-Shell-SoundThemes-Cityscape, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
 Line 2323: 2014-10-17 20:08:14, Info                  CSI    00000267 [SR] Cannot repair member file [l:56{28}]"Windows Navigation Start.wav" of Microsoft-Windows-Shell-SoundThemes-Cityscape, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
 Line 2324: 2014-10-17 20:08:14, Info                  CSI    00000268 [SR] Cannot repair member file [l:46{23}]"Windows Logon Sound.wav" of Microsoft-Windows-Shell-SoundThemes-Cityscape, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
 Line 2325: 2014-10-17 20:08:14, Info                  CSI    00000269 [SR] Cannot repair member file [l:54{27}]"Windows Information Bar.wav" of Microsoft-Windows-Shell-SoundThemes-Cityscape, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
 Line 2326: 2014-10-17 20:08:14, Info                  CSI    0000026a [SR] Cannot repair member file [l:46{23}]"WindowsColorSystem.admx" of Microsoft-Windows-WindowsColorSystem-Adm, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
 Line 2327: 2014-10-17 20:08:14, Info                  CSI    0000026b [SR] Cannot repair member file [l:40{20}]"WindowsExplorer.admx" of Microsoft-Windows-WindowsExplorer-Adm, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
 Line 2328: 2014-10-17 20:08:14, Info                  CSI    0000026c [SR] Cannot repair member file [l:40{20}]"WindowsDefender.admx" of Microsoft-Windows-WindowsDefender-Adm, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
 Line 2329: 2014-10-17 20:08:14, Info                  CSI    0000026d [SR] Cannot repair member file [l:44{22}]"WindowsConnectNow.admx" of Microsoft-Windows-WindowsConnectNow-Adm, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
I'll post another fix for that lot later.
My System SpecsSystem Spec
18 Oct 2014   #15
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

This list is just about identical to the original one.
Have you been running any kind of 'system optimizer' tool??


I've uploaded a file - kdoad.zip - to my OneDrive at Noel's OneDrive
Please download and save it.

Right-click on the saved file and select Extract all...
Change the target to C:\ and click on Extract
Close all windows (it would be a good idea to print these instructions!)

Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
Pick that
You'll have to log in with your username and password.

Pick the option to use a Command Prompt
At the prompt type
DIR C:\kdoad
hit the enter key - if you get a 'Not Found' error try
DIR D:\kdoad
or
DIR E:\kdoad



The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...



XCOPY <drive>:\kdoad <drive>:\windows\winsxs /y /i /s /v /h



(e.g. XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )



run the command (it should take almost no time) and when the prompt returns, type
EXIT
and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.

Now run SFC /SCANNOW in an Elevated Command Prompt
then reboot and upload the new CBS.log file to your reply
My System SpecsSystem Spec
20 Oct 2014   #16
Kandilo

Windows 7 Professional SP1 32bit
 
 
Reply to Noel DP !

Here is the newest CBS.log file from today !
greetings, Kandilo.
My System SpecsSystem Spec
21 Oct 2014   #17
Kandilo

Windows 7 Professional SP1 32bit
 
 
Reply to NoelDP !

Sorry, Noel for bothering you but please, give me another advice what should I do with my windows update problem error 80073712.

Cheers, Kandilo !
My System SpecsSystem Spec
21 Oct 2014   #18
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I thought I'd responded to this...

The small file you've posted contains no useful data - the SFC data must have rolled off into the more recent CBSPersist files.
Please zip the latest two up and upload them
My System SpecsSystem Spec
22 Oct 2014   #19
Kandilo

Windows 7 Professional SP1 32bit
 
 
Reply to Noel DP !

Hi, Noel !
Let me inform you that I wasn't able to boot up the windows today so I couldn't take the CBSpersist.log file that you've asked for. I took the computer that was repeatidly going for startup repair with no result at all to a service repair. They examined it and found the HDD seriously damaged and the PSU was no good. Apparently the RAM was no good also. So, I had to replace those parts with new ones and to do a clean install of Windows afterwards.
Thank you for all the previous help that was much usefull. I highly appreciated it.
Thumbs up, Noel !
My System SpecsSystem Spec
23 Oct 2014   #20
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

No wonder we were having problems! - with that combination we were on a losing wicket to start with

Good luck with the new install!
My System SpecsSystem Spec
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