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Windows 7: Windows 7 x64 Update Failures (KB2977629,KB2977728)

08 Oct 2014   #11
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I've uploaded a file - hwkab.zip - to my OneDrive at Noel's OneDrive
Please download and save it.

Right-click on the saved file and select Extract all...
Change the target to C:\ and click on Extract
Close all windows (it would be a good idea to print these instructions!)

Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
Pick that
You'll have to log in with your username and password.

Pick the option to use a Command Prompt
At the prompt type
DIR C:\hwkab
hit the enter key - if you get a 'Not Found' error try
DIR D:\hwkab
or
DIR E:\hwkab



The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...



XCOPY <drive>:\hwkab <drive>:\windows\winsxs /y /i /s /v /h



(e.g. XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )



run the command (it should take almost no time) and when the prompt returns, type
EXIT
and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.

Now run SFC /SCANNOW in an Elevated Command Prompt
then reboot and upload the new CBS.log file to your reply


My System SpecsSystem Spec
.
08 Oct 2014   #12
HopWorks

Windows 7 64 bit
 
 

OK NoelDP, followed your instructions to the letter. Here is the new CBS.log (compressed and attached). Thank you!

EDIT: I was going to run Windows Update again but decided to wait until you give the 'all clear'.
My System SpecsSystem Spec
08 Oct 2014   #13
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

The files don't seem to have changed - I double-checked the uploaded files nad they are OK, so it must be something wrong at your end.

Please open an elevated Command Prompt, and run the following commands.

DIR C:\hwkab
DIR C:\Windows\Winsxs\hwkab

post the results - it may tell us what went wrong.


Here are some instructions to make life easier
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
My System SpecsSystem Spec
.

08 Oct 2014   #14
HopWorks

Windows 7 64 bit
 
 

OK, I think it is just a path issue. I do not have "hwkab" as a sub-folder in "C:\Windows\Winsys\". Instead, I have the folder that is inside "C:\hwkab", as in "amd64_microsoft-windows...". I followed the instructions with the exception that I had to use "F" as a drive letter, not sure why the drive letter was not "C", and I believe I was in "C:\hwkab" in error when I ran the XCOPY command. So to confirm... the whole "hwkab" folder needs to be in "C:\Windows\Winsys\"?

EDIT: AHA! Never get up out of a sound sleep and do this stuff! I see my error. WINSXS not WINSYS

Code:
C:\>dir \hwkab
 Volume in drive C has no label.
 Volume Serial Number is 9CAC-80DA

 Directory of C:\hwkab

10/08/2014  01:32 AM    <DIR>          .
10/08/2014  01:32 AM    <DIR>          ..
10/08/2014  01:32 AM    <DIR>          amd64_microsoft-windows-msmpeg2vdec_31bf3856ad364e35_7.1.7601.18519_none_e092b1245983d329
               0 File(s)              0 bytes
               3 Dir(s)   7,158,505,472 bytes free

C:\>dir \windows\winsys
 Volume in drive C has no label.
 Volume Serial Number is 9CAC-80DA

 Directory of C:\windows\winsys

10/08/2014  02:42 AM    <DIR>          .
10/08/2014  02:42 AM    <DIR>          ..
10/08/2014  02:42 AM    <DIR>          amd64_microsoft-windows-msmpeg2vdec_31bf3856ad364e35_7.1.7601.18519_none_e092b1245983d329
               0 File(s)              0 bytes
               3 Dir(s)   7,158,632,448 bytes free
My System SpecsSystem Spec
08 Oct 2014   #15
HopWorks

Windows 7 64 bit
 
 

Corrected my path mistake and stayed in the root of "F" (which is "C" actually) when I ran the xcopy this time. I still do not see a hwkab sub folder in c:\windows\winsxs. I ran the sfc and attached the compressed CBS.log. Also attached and hopefully not useless is my dir of c:\windows\winsxs, the xcopy output, and the sfc CLI output, zipped into additional.zip.
My System SpecsSystem Spec
08 Oct 2014   #16
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Here's the detail from the latest CBS.log

Code:
2014-10-08 08:49:39, Info                  CSI    00000338 [SR] Repairing 1 components
2014-10-08 08:49:39, Info                  CSI    00000339 [SR] Beginning Verify and Repair transaction
2014-10-08 08:49:39, Info                  CSI    0000033a Hashes for file member \SystemRoot\WinSxS\x86_microsoft-windows-msmpeg2vdec_31bf3856ad364e35_7.1.7601.18519_none_847415a0a12661f3\msmpeg2vdec-ppdlic.xrm-ms do not match actual file [l:50{25}]"msmpeg2vdec-ppdlic.xrm-ms" :
  Found: {l:32 b:bXfLXfDEjWkxnsVaj78tV3ml+9Q11J387uD3RVSvdwo=} Expected: {l:32 b:a8+4iZ0CPJmdHap91ExuNjOn21I8u19eTeMcQDCQ7Qs=}
2014-10-08 08:49:39, Info                  CSI    0000033b [SR] Cannot repair member file [l:50{25}]"msmpeg2vdec-ppdlic.xrm-ms" of Microsoft-Windows-MSMPEG2VDEC, Version = 7.1.7601.18519, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2014-10-08 08:49:39, Info                  CSI    0000033c Hashes for file member \SystemRoot\WinSxS\x86_microsoft-windows-msmpeg2vdec_31bf3856ad364e35_7.1.7601.18519_none_847415a0a12661f3\msmpeg2vdec.dll do not match actual file [l:30{15}]"msmpeg2vdec.dll" :
  Found: {l:32 b:DID6cPpPctQqJvz5IunWJBRZar5VS31g8wFC34mtgD0=} Expected: {l:32 b:KXhKttK3DbvYmokzQfMGPyv03NtqdVP4vYZvk45R83o=}
Both files are still affected - but now the components number (the first line above) reads the correct '1' rather than the earlier '2'

Ahah!! - I see what I was missing before!

Your corrections obviously did work at some point - but I'd missed the fact that both the x86 and amd64 variants of the files were affected - which would also explain the drop in affected component numbers.


I'll post a new fix for these one in a few minutes.
My System SpecsSystem Spec
08 Oct 2014   #17
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I've uploaded a file - hwkac.zip - to my OneDrive at Noel's OneDrive
Please download and save it.

Right-click on the saved file and select Extract all...
Change the target to C:\ and click on Extract
Close all windows (it would be a good idea to print these instructions!)

Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
Pick that
You'll have to log in with your username and password.

Pick the option to use a Command Prompt
At the prompt type
DIR C:\hwkac
hit the enter key - if you get a 'Not Found' error try
DIR D:\hwkac
or
DIR E:\hwkac



The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...



XCOPY <drive>:\hwkac <drive>:\windows\winsxs /y /i /s /v /h



(e.g. XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )



run the command (it should take almost no time) and when the prompt returns, type
EXIT
and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.

Now run SFC /SCANNOW in an Elevated Command Prompt
then reboot and upload the new CBS.log file to your reply
My System SpecsSystem Spec
08 Oct 2014   #18
HopWorks

Windows 7 64 bit
 
 

This is encouraging! CBS.log is attached. Looks like this last one did the trick. Hopefully you see the same thing.
Code:
C:\Windows>sfc /scannow

Beginning system scan.  This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.
My System SpecsSystem Spec
08 Oct 2014   #19
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Looks good to me, too!
Code:
POQ 138 ends.
2014-10-08 10:49:52, Info                  CSI    00000325 [SR] Verify complete
2014-10-08 10:49:52, Info                  CSI    00000326 [SR] Repairing 0 components
2014-10-08 10:49:52, Info                  CSI    00000327 [SR] Beginning Verify and Repair transaction
2014-10-08 10:49:52, Info                  CSI    00000328 Repair results created:
POQ 139 starts:
 
POQ 139 ends.
2014-10-08 10:49:52, Info                  CSI    00000329 [SR] Repair complete
With luck, Windows Update will now work properly - do a new Check for updates, and attempt to install ONLY the oldest update found.

If it fails, post the error code, and the KB number involved.
Also post the C:\Windows\windowsupdate.log file.

Good luck!
My System SpecsSystem Spec
08 Oct 2014   #20
HopWorks

Windows 7 64 bit
 
 

Will do NoelDP. Thank you so much sir for the assist, and I will try to learn all that I can from re-reading this thread and the saved log files. I am sure it will happen again and want to be able to handle it.

I almost forgot to ask... what causes this issue? Is there something I could have done to avoid it?

EDIT: The updates worked fine, no issues. Awesome. Thanks again!
My System SpecsSystem Spec
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 Windows 7 x64 Update Failures (KB2977629,KB2977728)




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